• Review and analyze aging reports to prioritize collection activities. • Follow up on unpaid or underpaid claims with payers and patients. • Research, resolve, and appeal denied or delayed claims in accordance with payer guidelines. • Post payments and adjustments accurately to patient accounts. • Communicate with patients regarding outstanding balances, payment plans, and billing inquiries. • Coordinate with internal teams (billing, coding, clinical staff) to resolve claim issues. • Ensure compliance with HIPAA and all applicable federal, state, and payer regulations. • Maintain accurate documentation of collection efforts and account status. • Prepare reports on AR performance and collection trends for management review.

Role Description The Accounts Receivable Collector is responsible for the comprehensive follow-up and resolution of aged healthcare accounts receivable. This includes managing payer denials, conducting detailed account reviews, and ensuring the timely and accurate resolution of outstanding balances. The position requires a strong focus on problem-solving, attention to detail, and the ability to work collaboratively with internal and external stakeholders while maintaining a high level of professionalism and compliance with confidentiality standards. Work Environment: Remote Responsibilities - Perform follow-up on aged accounts receivable to ensure timely resolution of balances - Review and analyze payer denials, identify trends, and take corrective action as needed - Conduct thorough reviews of patient accounts during the follow-up process to ensure accuracy and completeness of billing - Submit accurate and complete claims to insurance companies within one (1) business day of creation - Track and follow up on outstanding claims within 14 days of submission and at regular intervals thereafter until resolution - Communicate with patients regarding outstanding balances and establish payment arrangements when appropriate - Follow up on patient account balances within 30 days of statement mailing and regularly thereafter until resolution - Maintain accurate and up-to-date collection notes in the electronic system in compliance with organizational policies - Provide regular updates to the Revenue Cycle Operations Manager and other stakeholders regarding account activity and escalations - Serve as a professional point of contact for internal and external stakeholders, including insurance companies, patients, and third-party vendors - Escalate unresolved or complex issues to the appropriate supervisor in a timely manner - Adhere to the provisions of 42 CFR Part 2 (Confidentiality of Alcohol and Drug Abuse Patient Records) and 45 CFR (HIPAA) - Ensure all credit information and patient account details remain confidential - Provide courteous and professional assistance to patients, families, and payer representatives - Foster positive working relationships with colleagues, managers, and external contacts - Review and recommend accounts for outside collection when necessary - Participate in training and professional development activities as required - Perform other duties as assigned to support the team and organizational goals Qualifications - High school diploma or GED equivalent required - Minimum of one (1) year of experience in healthcare billing and collections, including working knowledge of payer requirements, insurance denials, and electronic health record systems - Proficiency in typing (minimum 50 wpm) and data entry with high accuracy - Strong organizational and time management skills - Effective communication skills, both verbal and written - Ability to work independently with minimal supervision - Familiarity with billing software, electronic claims submission, and Microsoft Office Suite - Ability to sit for extended periods (up to 7 hours per 8-hour shift) and to see and hear with or without correction - If applicable, two years of continuous, verifiable abstinence for individuals in recovery Benefits - Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits. - Expanded Coverage – Options for domestic partners and a wider network of in-network providers. - Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching. - Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more. - Student Loan Repayment – Available for nurses and therapists. - Retirement Benefits – 401(k) plan through Voya to help employees plan for the future. - Generous PTO – A robust paid time off policy to support work-life balance. - Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

Role Description We are seeking a detail-oriented HOA Accounts Support Specialist with hands-on AppFolio experience to assist with the day-to-day financial operations of U.S.-based homeowners associations. This role supports the accounting team by processing transactions, maintaining homeowner accounts, reconciling records, and ensuring accurate financial documentation. The ideal candidate has experience with HOA accounting processes, strong organizational skills, and the ability to manage multiple communities while maintaining accuracy and efficiency. Key Responsibilities - Accounts Payable & Accounts Receivable - Process vendor invoices and ensure accurate coding and approvals. - Record homeowner assessment payments and maintain accurate owner ledgers. - Assist with collections by monitoring delinquent accounts and preparing notices. - Support payment processing, refunds, adjustments, and account reconciliations. - Financial Support - Perform bank and credit card reconciliations. - Assist with month-end and year-end closing activities. - Prepare financial reports, homeowner statements, and supporting documentation. - Maintain accurate financial records and audit-ready documentation. - AppFolio Management - Manage homeowner accounts and financial records within AppFolio. - Update account information, post transactions, and maintain data accuracy. - Generate reports and assist with financial tracking and portfolio management. - Administrative & Community Support - Respond to accounting-related inquiries from homeowners, vendors, and community managers. - Coordinate with internal departments to resolve billing and payment discrepancies. - Maintain organized digital records, invoices, contracts, and financial documentation. Qualifications - Minimum 2 years of HOA or property management accounting support experience. - Hands-on experience with AppFolio is required. - Strong understanding of Accounts Payable, Accounts Receivable, bank reconciliations, and homeowner assessments. - Experience supporting multiple HOA communities or property portfolios is preferred. - Proficiency in Microsoft Excel, Google Sheets, and accounting software. - Excellent attention to detail, organizational skills, and problem-solving abilities. - Strong written and verbal communication skills. - Ability to work independently and manage multiple priorities in a remote environment. Requirements - Must be currently residing in the Philippines or Latin America. - Must have a stable internet connection and a remote-ready workstation. Benefits - Competitive salary based on experience. - Permanent remote work setup. - Ongoing training and professional development opportunities. - Supportive and collaborative HOA-focused work environment.

Title: 693 EN - EDC - Collections Sr. Accounts Receivable Specialist Location: Ottawa ON CA Job Description: Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Collections Sr. Accounts Receivable Specialist Employment Type: Permanent Compensation Details: - Finance Operations 16: Salaries typically range from $74,297 to $99,063 annually, based on qualifications and experience. - Finance Operations 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experience. Location: - Export Development Canada operates in a hybrid work environment, with a current requirement of two in-office days per week, increasing to three days per week in September 2026 (subject to change). - This role can be performed from EDC’s headquarters in Ottawa. - Relocation assistance is available for candidates who meet the eligibility criteria. Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know. About EDC: At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC? - Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade. - Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays. - Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. - Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. - Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. - Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team Overview: The Payment Management & Operations group is looking for a qualified candidate to join our Insurance & Receivables Services (I&RS) team, helping support EDC’s 2030 corporate strategy. You will play a key role in maintaining financial accuracy, ensuring timely payments, and supporting the financial health of the organization. Efficient accounts receivables management aims to optimize the recovery of payments for services provided. The Collections Specialist is responsible for managing assigned accounts receivable portfolios to ensure timely collection of outstanding balances while maintaining positive customer relationships. The role applies sound judgment, risk awareness, and established collection practices to minimize delinquency, aging, and credit exposure, and supports overall cash flow objectives. This will involve implementing strategies and technologies that streamline the payment collection process. The I&RS team plays a pivotal role in monitoring and managing overdue payments to safeguard against bad debt. The team is tasked with the creation and delivery of invoices to customers, which serve as important financial documents, both for the customer and EDC. Clear, accurate and transparent invoicing practices facilitate smoother transactions, foster trust between both parties, and contribute to improved cash flow management. The team is searching for an experienced collections individual who is seeking professional and personal growth, who is resilient and resourceful in the face of ambiguity. The ideal candidate brings critical thinking and perspective and is not afraid to challenge current practices. The successful candidate should have a natural curiosity for learning new technology/applications and experience pulling different sources of data together to understand performance and identify opportunities. This will involve implementing strategies that streamline the payment collection process, employing measures to assess and minimize delinquent accounts, and taking proactive steps to collect outstanding invoices. Dunning and collections are integral functions to the accounts receivables department, ensuring that outstanding debts are recovered effectively. This will require collaboration with various teams across the organization to gather customer information, communicate with customers by phone or email to address payment issues, and establishing suitable repayment terms. A paramount goal of the accounts receivable function is to enhance the overall payment experience for customers. Achieving this objective involves the strategic implementation of technologies and approaches that streamline payments, ensuring they are convenient, transparent and devoid of hassles. What you will be doing: - Manage a portfolio of accounts to ensure timely receipt of payments in accordance with contractual terms and internal policies - Proactively contact customers to regarding outstanding invoices, resolve payment delays, and negotiate payment arrangements when appropriate - Analyze accounts receivable aging, delinquency trends, and customer payment behaviour to prioritize collection activities using a risk‑based approach - Investigate and resolve billing issues (e.g., disputes, unapplied cash, credits, and short payments) in collaboration with internal teams (e.g., billing, operations, finance) - Maintain complete and accurate documentation of collection activities, agreements, and customer communications in the designated system(s) - Respond to customer inquiries and escalate high‑risk, aged, or non‑responsive accounts in line with escalation and exception protocols - Support month-end close and provide accurate, timely management and corporate reporting on collections performance, aging, and cash receipts for stakeholders. - Contribute to improvements in invoicing and payment processes to enhance clarity, transparency, and the customer payment experience - Develop and maintain standardized operating procedures (SOPs) and job aids for collections and related workflows. - Maintain and reconcile ledger accounts, financial statements and reports, as required. - Identify opportunities and recommend enhancements to internal processes, controls, and payment infrastructure. - Leverage multiple systems and applications to manage workflows, analyze performance, and support decision-making. What we are looking for: - Post‑secondary education in Finance, Accounting, Business Administration, or a related field, or equivalent experience - 2–5 years of experience in collections, accounts receivable, credit, or a related finance function - Experience working with ERP or financial systems and AR sub‑ledgers - Knowledge of invoicing, payment terms, aging analysis, and collection best practices - Strong communication and negotiation skills with the ability to engage customers professionally and constructively - Analytical mindset with attention to detail and the ability to assess financial risk - Sound judgment in balancing customer relationships with collection objectives - Organized, self‑directed, and able to manage multiple accounts and priorities effectively - Bilingual – French/English written and spoken (required) What will make you stand out: - Exposure to risk‑based collections models or credit management frameworks - Professional Designation (i.e. CFA, CPA, CCP) or MBA Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. Want to learn more about EDC? Check our website at EDC's Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way. Privacy Notice By applying for this job you acknowledge that you have read and understood , which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correctio