Title: 693 EN - EDC - Collections Sr. Accounts Receivable Specialist Location: Ottawa ON CA Job Description: Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Collections Sr. Accounts Receivable Specialist Employment Type: Permanent Compensation Details: - Finance Operations 16: Salaries typically range from $74,297 to $99,063 annually, based on qualifications and experience. - Finance Operations 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experience. Location: - Export Development Canada operates in a hybrid work environment, with a current requirement of two in-office days per week, increasing to three days per week in September 2026 (subject to change). - This role can be performed from EDC’s headquarters in Ottawa. - Relocation assistance is available for candidates who meet the eligibility criteria. Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know. About EDC: At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC? - Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade. - Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays. - Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. - Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. - Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. - Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team Overview: The Payment Management & Operations group is looking for a qualified candidate to join our Insurance & Receivables Services (I&RS) team, helping support EDC’s 2030 corporate strategy. You will play a key role in maintaining financial accuracy, ensuring timely payments, and supporting the financial health of the organization. Efficient accounts receivables management aims to optimize the recovery of payments for services provided. The Collections Specialist is responsible for managing assigned accounts receivable portfolios to ensure timely collection of outstanding balances while maintaining positive customer relationships. The role applies sound judgment, risk awareness, and established collection practices to minimize delinquency, aging, and credit exposure, and supports overall cash flow objectives. This will involve implementing strategies and technologies that streamline the payment collection process. The I&RS team plays a pivotal role in monitoring and managing overdue payments to safeguard against bad debt. The team is tasked with the creation and delivery of invoices to customers, which serve as important financial documents, both for the customer and EDC. Clear, accurate and transparent invoicing practices facilitate smoother transactions, foster trust between both parties, and contribute to improved cash flow management. The team is searching for an experienced collections individual who is seeking professional and personal growth, who is resilient and resourceful in the face of ambiguity. The ideal candidate brings critical thinking and perspective and is not afraid to challenge current practices. The successful candidate should have a natural curiosity for learning new technology/applications and experience pulling different sources of data together to understand performance and identify opportunities. This will involve implementing strategies that streamline the payment collection process, employing measures to assess and minimize delinquent accounts, and taking proactive steps to collect outstanding invoices. Dunning and collections are integral functions to the accounts receivables department, ensuring that outstanding debts are recovered effectively. This will require collaboration with various teams across the organization to gather customer information, communicate with customers by phone or email to address payment issues, and establishing suitable repayment terms. A paramount goal of the accounts receivable function is to enhance the overall payment experience for customers. Achieving this objective involves the strategic implementation of technologies and approaches that streamline payments, ensuring they are convenient, transparent and devoid of hassles. What you will be doing: - Manage a portfolio of accounts to ensure timely receipt of payments in accordance with contractual terms and internal policies - Proactively contact customers to regarding outstanding invoices, resolve payment delays, and negotiate payment arrangements when appropriate - Analyze accounts receivable aging, delinquency trends, and customer payment behaviour to prioritize collection activities using a risk‑based approach - Investigate and resolve billing issues (e.g., disputes, unapplied cash, credits, and short payments) in collaboration with internal teams (e.g., billing, operations, finance) - Maintain complete and accurate documentation of collection activities, agreements, and customer communications in the designated system(s) - Respond to customer inquiries and escalate high‑risk, aged, or non‑responsive accounts in line with escalation and exception protocols - Support month-end close and provide accurate, timely management and corporate reporting on collections performance, aging, and cash receipts for stakeholders. - Contribute to improvements in invoicing and payment processes to enhance clarity, transparency, and the customer payment experience - Develop and maintain standardized operating procedures (SOPs) and job aids for collections and related workflows. - Maintain and reconcile ledger accounts, financial statements and reports, as required. - Identify opportunities and recommend enhancements to internal processes, controls, and payment infrastructure. - Leverage multiple systems and applications to manage workflows, analyze performance, and support decision-making. What we are looking for: - Post‑secondary education in Finance, Accounting, Business Administration, or a related field, or equivalent experience - 2–5 years of experience in collections, accounts receivable, credit, or a related finance function - Experience working with ERP or financial systems and AR sub‑ledgers - Knowledge of invoicing, payment terms, aging analysis, and collection best practices - Strong communication and negotiation skills with the ability to engage customers professionally and constructively - Analytical mindset with attention to detail and the ability to assess financial risk - Sound judgment in balancing customer relationships with collection objectives - Organized, self‑directed, and able to manage multiple accounts and priorities effectively - Bilingual – French/English written and spoken (required) What will make you stand out: - Exposure to risk‑based collections models or credit management frameworks - Professional Designation (i.e. CFA, CPA, CCP) or MBA Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. Want to learn more about EDC? Check our website at EDC's Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way. Privacy Notice By applying for this job you acknowledge that you have read and understood , which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correctio