• Du analysierst Geschäftsmodelle, Ziele und Wachstumshebel unserer E-Commerce-Kunden ganzheitlich und leitest daraus klare strategische Empfehlungen ab. • Du entwickelst kanalübergreifende Marketing-Strategien und priorisierst Maßnahmen entlang von Umsatz, Profitabilität und Skalierbarkeit. • Du bewertest die Performance und das Zusammenspiel aller relevanten Marketing-Channels und gibst fundierte Empfehlungen zur Budgetallokation. • Du führst regelmäßiges strategisches Sparring mit Entscheidern auf Kundenseite und moderierst klare, wirksame Entscheidungsprozesse. • Du leitest Workshops und präsentierst Strategien verständlich und überzeugend.

Role Description The COBRA Account Manager is responsible for the end-to-end management of COBRA client accounts, including implementation, onboarding, vendor transitions, client risk management, and ongoing service delivery. This role serves as the primary client contact and ensures accurate, compliant, and high-quality administration of COBRA programs. This position partners cross-functionally with Implementation, Operations, Compliance, and Technology teams to deliver a seamless client experience from initial setup through ongoing support. Key Responsibilities - Client Ownership & Relationship Management - Serve as the escalation and governance point of contact for COBRA customers. - Build and maintain strong client relationships with a focus on service quality and retention. - Lead recurring service reviews and proactively identify risks and improvement opportunities. - Implementation & Onboarding - Support and/or lead client onboarding and implementation activities for COBRA services. - Coordinate with internal teams to ensure: - Accurate eligibility and plan configuration. - Timely file setup and integration readiness. - Completion of compliance-related setup requirements. - Validate readiness for go-live and ensure a smooth implementation experience. - Provide client training and transition to steady-state operations. - Ongoing Service Delivery - Own client outcomes across implementation, migration, stabilization, and steady-state service delivery including: - Qualifying event processing. - Election notices and timelines. - Premium billing and payment tracking. - Monitor service performance against SLAs and internal KPIs. - Ensure compliance with COBRA regulations and audit requirements. - Identify and drive resolution of data discrepancies or processing issues. - Operational Excellence & Process Improvement - Identify opportunities to improve efficiency, accuracy, and client experience. - Participate in audit remediation, data clean-up initiatives, and process standardization efforts. - Maintain detailed documentation of client configurations and processes. - Partner with Product/Tech teams to escalate system gaps and enhancement needs. Qualifications - 3–5+ years of experience in COBRA administration. - Strong understanding of COBRA regulations and compliance requirements. - Experience supporting client implementations and ongoing service delivery. - Ability to maintain accurate documentation of client configurations, workflows, risks, exceptions, and repeatable SOPs. - Excellent client-facing communication and relationship management skills. - Strong problem-solving, organization, and attention to detail. - Ability to manage multiple clients and priorities in a fast-paced environment. Preferred Qualifications - Experience working with COBRA platforms. - Working knowledge of eligibility file, data validation, or EDI/834 concepts. - Experience with data audits, configuration reviews, vendor migrations or platform conversions. - Knowledge of audit practices and regulatory reporting. Benefits - Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care. - Employer-funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. - Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0. - 401(k) with immediate vesting and a 50% company match up to 6% of contributions. - Generous paid parental leave, adoption assistance, and fertility benefits. - Flexible PTO, paid holidays, a strong culture of work-life balance and Flex Fridays in the summer. - Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. - Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Company Description - Join a company redefining how benefits work. - Our platform powers some of the most complex benefits programs in the market. - Recognized as a top workplace with multiple Great Place to Work certifications. - Career growth opportunities with structured development paths. - A culture rooted in connection, inclusion, and shared success.

Role Description We’re seeking a Corporate Account Manager (CAM) to lead the America's business of one of our largest strategic partnerships. You'll play a key role in managing one of LGC's most important global accounts, building trusted relationships, unlocking new opportunities, and supporting innovative diagnostic solutions. This position demands a strategic approach to account management, emphasizing long-term value creation and partnership development. The CAM will collaborate within our partners’ own commercial leadership team to drive conversions of end user clinical diagnostics laboratories and network laboratories across USA, Canada & LTAM, focusing on our Multichem Quality Control (QC) & VALIDATE partnerships. Also includes supporting local partners’ own sales team in the field across USA, Canada & LTAM. This role requires a candidate with strong IVD account management and strategic partnership expertise and will require a solid understanding of the clinical biochemistry & immunoassay markets. The ideal candidate will have existing connections into USA end user clinical diagnostics laboratories and major laboratory networks. A team player with strong organisational skills and project management skills, client communications, client management and service, product expertise, and critical thinking. Adherence to all company policies. - Manages and achieves sales targets, by leading a strategic sales process, accountable for revenue & business unit goals - Be an internal champion for the strategic partner, striving for win-win results and building long term trust - This role will require networking at various levels within targeted client organizations - Performs sales analysis and builds out near, mid & long term forecast models - You will be key in defining overall strategy with the strategic partner, developing a road map to capture key new products, opportunities, presenting proposals and managing senior level negotiations and contract agreements - Driving business reviews with our strategic customer, presenting current business performance, growth areas and key projects, enabling future partnership growth - Key sales contact for our corporate account, owning key commercial communications. Support the sales organization during the sales process as a primary sales resource - The corporate account manager will be expected to manage a solution-oriented sales process that will involve cross functional teams and will require strong project management. - Manage and communicate customer demand and liaise with internal production on priorities & delivery expectations. - Coordinate product delivery requirements between the customer and production - Provide input to strategic planning & new product development pipeline and reviews. - Drive international brand awareness including but not limited to global roadshows and tradeshows - Update and maintain current Customer Relations Management database - Other duties as assigned Qualifications - Bachelor’s degree in biomedical scientist, or a related discipline e.g. clinical biochemistry - Minimum 5+ years’ experience in a IVD related sales management role, focusing on B2B strategic partnerships and/or corporate account management - A strong connection to USA end user diagnostic laboratories and networks - Biochemistry & immunoassay expertise is critical - A team player, who can partner closely with our customers & LGC manufacturing sites to provide exceptional customer service - Strong communication skills inc. presentation, comfortable with presenting to a senior level - Advanced Excel and finance skills to support with sales forecasting & complex price modelling - Strong project management experience - Excellent organizational and communication skills - Fluent in speaking and writing English. Requirements - Molecular & serology expertise is preferred - Other language skills (Eg French, Spanish, Portuguese) - Connections to LTAM / Canada end user diagnostic laboratories and networks - Understanding of ISO 9001, 13485 - Experience with medical device registrations for CE, 510k, NMPA, & other global territories Benefits - 401(k) benefits plan - Life assurance & health allowance - Discounts with local and national retailers - Free 24/7 Employee Assistance Programme - Recognition schemes and monetary awards

• Langfristige Direkt-Kundenbetreuung: Du betreust einen festen Kundenstamm, baust langfristige Beziehungen auf und führst mit jedem deiner Kunden regelmäßig Business-Reviews sowie Calls zur Leistungssteigerung. • Expertenstatus: Nach einer gründlichen Einarbeitungsphase bist du Spezialist für Online-Marketing und Software-Anwendungen. Du beantwortest eigenverantwortlich Fragen rund um unsere Features und deren Anwendungsgebiete ‒ schriftlich und telefonisch. • Wachstumschancen erkennst du sofort und berätst deine Kunden proaktiv zu unseren Features, um ihre Verkäufe zu steigern. • Dank regelmäßigem Monitoring registrierst du mögliche Umsatzrückgänge sofort, analysierst Hintergründe und findest Maßnahmen zur Lösung. Die Betreuung von Bug-Reports und Feature-Requests gehören ebenfalls in deinen Verantwortungsbereich. • Repräsentiere Digistore24: Ob bei internationalen VIP-Kunden-Events, einem Business-Lunch oder auf Messen ‒ du verstehst es, Kundenbeziehungen auch face to face zu pflegen.