• The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. • This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience.

Role Description The Senior Business Analyst is a senior contributor within the Enterprise Enablement team and acts as the primary owner of business and system requirements for cross-functional initiatives. This role sits at the intersection of business operations, product intent, and technical delivery, ensuring that what gets built accurately reflects business needs, scales with volume, and is delivered on time with minimal rework. This position requires deep experience translating complex business workflows into build-ready technical requirements across HubSpot, LOS, telephony, and other integrated platforms. The Senior Business Analyst partners closely with Enablement, Product, and Development to clarify intent, manage change, surface risks early, and ensure delivered solutions meet expectations before release. Key Responsibilities - Business & Technical Requirements - Own end-to-end technical requirements definition for enablement-led initiatives, from business requirements through deployment. - Convert business requirements into clear, build-ready technical requirements, including detailed user stories, data requirements, workflow logic, edge cases, and acceptance criteria. - Ensure requirements are written and validated such that deployed solutions align to business expectations and can be confidently tested. - Systems & Workflow Alignment - Ensure technical requirements align to real-world business workflows across HubSpot, LOS, telephony, and other integrated systems. - Evaluate downstream system impacts and integration dependencies so enhancements scale without breaking workflows, creating rework, or introducing manual effort. - Identify and document cross-system dependencies, assumptions, and constraints. - Delivery Partnership - Work directly with Enablement and Development teams to clarify requirements, answer questions, and resolve ambiguity during build. - Actively participate in refinement, planning, and design discussions to keep work moving and avoid delivery delays. - Identify gaps, conflicting logic, and risk early, so issues are addressed before impacting timelines or scope. - Change & Scope Management - Manage changes to requirements during build, ensuring updates are reviewed, documented, and approved before development continues. - Maintain version control and traceability between original requirements, in-flight changes, and delivered outcomes. - Partner with stakeholders to balance speed, scope, and quality when changes arise. - Testing & Release Readiness - Own business testing strategy, including definition of test scenarios, expected results, and validation approach. - Lead or directly perform business acceptance testing to confirm delivered work meets documented requirements. - Make informed go or no-go recommendations for production release, reducing post-deployment defects and rework. - Documentation & Continuous Improvement - Maintain clear, audit-ready documentation for requirements, workflows, decisions, and changes. - Analyze production issues, defects, and process breakdowns to identify root causes and recommend long-term improvements. - Contribute to enterprise standards for requirements quality, testing discipline, and delivery readiness. Qualifications - Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related fields. A master’s degree (MBA, MS in Finance, or Analytics) is a plus. - 5–8+ years of experience in business analysis, credit analytics, lending operations, or financial services. - Deep understanding of small business lending, including underwriting workflows, credit policy, risk assessment, and regulatory considerations. - Experience working with loan origination systems (LOS), CRM platforms, and lending‑specific data environments. - Strong financial analysis skills, including interpreting financial statements, cash flow, and borrower risk indicators. Skills/Attributes - Experience in small business lending, financial services, or regulated operational environments. - Advanced working knowledge of HubSpot, loan origination systems, and workflow automation platforms. - Familiarity with Agile delivery practices, backlog grooming, and iterative development. - Experience working in enablement, operations, or enterprise transformation teams.

• Partner with Revenue Cycle stakeholders to gather, analyze, and document business and technical requirements • Evaluate current-state workflows and identify opportunities for automation, integration, and process improvement • Design and implement solutions leveraging Microsoft Power Platform and reporting tools • Develop dashboards, reports, and data models to support operational and leadership decision-making • Collaborate with IT and development teams to translate business needs into functional and technical solutions • Create detailed process documentation, functional design documents, and user stories • Conduct system and workflow analysis to recommend scalable and sustainable improvements • Support testing, validation, and implementation of new solutions and enhancements

Role Description As a Business Analyst you will be aligning the program's strategic vision and business outcomes with the delivered results. You will lead group workshops to identify strategic drivers and develop use cases, requirements, and policies. Besides, you will provide analytical expertise to identify cost-effective eCommerce solutions that meet business objectives and user needs. This role requires excellent communication skills, a consultative mindset, and fluency in both Spanish and English, as you’ll be working with Spanish-speaking stakeholders as well as international delivery teams. Your Responsibilities - Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered. - Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements. - Document future state business processes and assist in the development of policies and procedures. - Facilitate the alignment of stakeholders to develop future state vision/value definitions. - Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. - Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully. - Provide expertise on the functional use of Commerce platforms and tools. - Collaborate with project manager to ensure business objectives are aligned with the project plan. - Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. - Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design. - Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source. Qualifications - 5+ years experience in a client-facing Business Analyst or Business Consultant role, preferably in a Professional Services or IT Consulting environment. - Professional fluency in Spanish and English (written and spoken). - Experience with Shopify (Plus / B2B) or similar commerce platforms. BigCommerce knowledge or certification is considered a strong plus. - Highly-developed problem solving, planning and organizational skills. - Experience with full life-cycle projects from initial scoping through delivery. - Proficient in processes including defining and documenting test strategy as well as unit and integration testing. - Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships. - Comfort with agile, iterative software development methodologies. - Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools. - Ability to work both independently and collaboratively as needed on a cross-functional, geographically dispersed team. Benefits - Unlimited Vacation/PTO. - Fully remote and distributed teams. - Paid Parental Leave. - Ongoing training and education opportunities. - 0% Bureaucracy Culture - Focus is on responsibilities, not title.