Role Description The Senior Business Analyst is a senior contributor within the Enterprise Enablement team and acts as the primary owner of business and system requirements for cross-functional initiatives. This role sits at the intersection of business operations, product intent, and technical delivery, ensuring that what gets built accurately reflects business needs, scales with volume, and is delivered on time with minimal rework. This position requires deep experience translating complex business workflows into build-ready technical requirements across HubSpot, LOS, telephony, and other integrated platforms. The Senior Business Analyst partners closely with Enablement, Product, and Development to clarify intent, manage change, surface risks early, and ensure delivered solutions meet expectations before release. Key Responsibilities - Business & Technical Requirements - Own end-to-end technical requirements definition for enablement-led initiatives, from business requirements through deployment. - Convert business requirements into clear, build-ready technical requirements, including detailed user stories, data requirements, workflow logic, edge cases, and acceptance criteria. - Ensure requirements are written and validated such that deployed solutions align to business expectations and can be confidently tested. - Systems & Workflow Alignment - Ensure technical requirements align to real-world business workflows across HubSpot, LOS, telephony, and other integrated systems. - Evaluate downstream system impacts and integration dependencies so enhancements scale without breaking workflows, creating rework, or introducing manual effort. - Identify and document cross-system dependencies, assumptions, and constraints. - Delivery Partnership - Work directly with Enablement and Development teams to clarify requirements, answer questions, and resolve ambiguity during build. - Actively participate in refinement, planning, and design discussions to keep work moving and avoid delivery delays. - Identify gaps, conflicting logic, and risk early, so issues are addressed before impacting timelines or scope. - Change & Scope Management - Manage changes to requirements during build, ensuring updates are reviewed, documented, and approved before development continues. - Maintain version control and traceability between original requirements, in-flight changes, and delivered outcomes. - Partner with stakeholders to balance speed, scope, and quality when changes arise. - Testing & Release Readiness - Own business testing strategy, including definition of test scenarios, expected results, and validation approach. - Lead or directly perform business acceptance testing to confirm delivered work meets documented requirements. - Make informed go or no-go recommendations for production release, reducing post-deployment defects and rework. - Documentation & Continuous Improvement - Maintain clear, audit-ready documentation for requirements, workflows, decisions, and changes. - Analyze production issues, defects, and process breakdowns to identify root causes and recommend long-term improvements. - Contribute to enterprise standards for requirements quality, testing discipline, and delivery readiness. Qualifications - Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related fields. A master’s degree (MBA, MS in Finance, or Analytics) is a plus. - 5–8+ years of experience in business analysis, credit analytics, lending operations, or financial services. - Deep understanding of small business lending, including underwriting workflows, credit policy, risk assessment, and regulatory considerations. - Experience working with loan origination systems (LOS), CRM platforms, and lending‑specific data environments. - Strong financial analysis skills, including interpreting financial statements, cash flow, and borrower risk indicators. Skills/Attributes - Experience in small business lending, financial services, or regulated operational environments. - Advanced working knowledge of HubSpot, loan origination systems, and workflow automation platforms. - Familiarity with Agile delivery practices, backlog grooming, and iterative development. - Experience working in enablement, operations, or enterprise transformation teams.

• Partner with Revenue Cycle stakeholders to gather, analyze, and document business and technical requirements • Evaluate current-state workflows and identify opportunities for automation, integration, and process improvement • Design and implement solutions leveraging Microsoft Power Platform and reporting tools • Develop dashboards, reports, and data models to support operational and leadership decision-making • Collaborate with IT and development teams to translate business needs into functional and technical solutions • Create detailed process documentation, functional design documents, and user stories • Conduct system and workflow analysis to recommend scalable and sustainable improvements • Support testing, validation, and implementation of new solutions and enhancements

Role Description As a Business Analyst you will be aligning the program's strategic vision and business outcomes with the delivered results. You will lead group workshops to identify strategic drivers and develop use cases, requirements, and policies. Besides, you will provide analytical expertise to identify cost-effective eCommerce solutions that meet business objectives and user needs. This role requires excellent communication skills, a consultative mindset, and fluency in both Spanish and English, as you’ll be working with Spanish-speaking stakeholders as well as international delivery teams. Your Responsibilities - Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered. - Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements. - Document future state business processes and assist in the development of policies and procedures. - Facilitate the alignment of stakeholders to develop future state vision/value definitions. - Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. - Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully. - Provide expertise on the functional use of Commerce platforms and tools. - Collaborate with project manager to ensure business objectives are aligned with the project plan. - Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. - Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design. - Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source. Qualifications - 5+ years experience in a client-facing Business Analyst or Business Consultant role, preferably in a Professional Services or IT Consulting environment. - Professional fluency in Spanish and English (written and spoken). - Experience with Shopify (Plus / B2B) or similar commerce platforms. BigCommerce knowledge or certification is considered a strong plus. - Highly-developed problem solving, planning and organizational skills. - Experience with full life-cycle projects from initial scoping through delivery. - Proficient in processes including defining and documenting test strategy as well as unit and integration testing. - Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships. - Comfort with agile, iterative software development methodologies. - Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools. - Ability to work both independently and collaboratively as needed on a cross-functional, geographically dispersed team. Benefits - Unlimited Vacation/PTO. - Fully remote and distributed teams. - Paid Parental Leave. - Ongoing training and education opportunities. - 0% Bureaucracy Culture - Focus is on responsibilities, not title.

Role Description We’re looking for a strategic and business-savvy Business Analyst to join our Value Realization team. This role bridges the gap between business strategy and technical execution, helping clients define, design, and realize value from their data, analytics, and AI investments. You'll partner with business leaders, functional experts, and technical delivery teams to translate business needs into actionable requirements, guide process improvement, and ensure data-driven initiatives deliver measurable business impact. You will leverage business acumen and modern tools to synthesize information, identify patterns, and translate complex business and technical challenges into recommendations. Primary Responsibilities: - Partner with stakeholders to uncover business challenges, opportunities, decisions, and data needs. - Lead workshops and working sessions to gather and refine requirements. - Translate business needs into user stories, acceptance criteria, business rules, and reporting requirements that support solution design. - Act as the “bridge” between business leaders and technical teams ensuring alignment on objectives, timelines, and priorities. - Support technical design and data modeling sessions by ensuring business context, process requirements, and user needs are represented in solution decisions. - Partner with data modelers and engineers to analyze source systems, validate data definitions, document transformation requirements, and ensure source-to-target mappings accurately reflect business rules and stakeholder expectations. - Support UAT, testing, and data validation activities using SQL and other tools to verify business requirements, assess data quality, and ensure expected outcomes are achieved. - Analyze business processes, source data, and reporting outputs to identify gaps, inconsistencies, quality concerns, or opportunities for improvement and recommend actionable solutions. - Connect requirements and solutions to measurable business outcomes. - Help define KPIs, business processes, and success measures that enable value realization. - Support adoption through training, documentation, and stakeholder communications. Qualifications - 5+ years of experience as a Business Analyst, Business Consultant, or similar role in data, analytics, or business transformation projects. - Strong understanding of how business processes translate into data and reporting needs (e.g., Sales, Marketing, Finance, Operations). - Proven ability to connect business strategy to data and analytics solutions, driving measurable outcomes. - Strong SQL skills with the ability to analyze source data, validate business requirements, investigate data quality issues, and support testing and solution design. - Familiarity with modern data platforms (Databricks, Snowflake, Azure, GCP) and an understanding of data warehousing, lakehouse concepts, data modeling, ETL/ELT processes, and BI reporting environments. - Excellent communication and facilitation skills capable of engaging both executive and technical audiences. Benefits - Exciting projects with great clients in varying departments and verticals across the world. - The ability to work closely with experienced data engineers and quickly grow and expand your skillset. - The ability to work closely with all sizes of companies, ranging from Fortune 100 to small local businesses. - A workplace where you are encouraged to challenge the status quo and develop new technologies, methodologies, and processes. - A diverse team consisting of data gurus, experience seekers, and entrepreneurial minds that are always pushing to be better. Compensation The base salary range for this position is $115,000-160,000 per year. Compensation is determined based on a variety of factors including, but not limited to, relevant experience, skills, qualifications, scope of role and budget. Candidates are not guaranteed to be placed at any particular point within the range, and most offers will fall within the middle of the range or below. Lovelytics is committed to pay equity and transparency in compensation practices. Equal Opportunity Employer Lovelytics is an Equal Opportunity Employer. This means you don’t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.