Waterfall Technology Consulting Partners

• Work remotely in true net-new business development selling in areas of Warehousing, Order Fulfillment, and Supply Chain Management • Make cold calls and manage a sales funnel • Travel approximately 50% for customer meetings and networking events

• Lead configuration, testing, deployment, and maintenance of Workday modules • Manage and mentor Workday analysts and support staff • Oversee relationships with Workday and third-party vendors • Ensure integrations between Workday and third-party systems are secure and reliable • Monitor system usage and performance metrics for continuous improvement

Role Description The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization. Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure. Location: Although remote, applicant must reside in Denver, Colorado. About the Pay: $70-80K salary, however there is the potential to earn up to $100-$120K in total compensation. Position Impact: The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand. The CES role is for one who cold calls in the field performing outside sales turning over a qualified lead to sales in that area. Key Responsibilities - Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices. - Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities. - Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing. - Navigate gatekeepers and engage decision-makers professionally and confidently. - Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent). - Accurately document call outcomes and opportunity details in Salesforce or designated CRM. - Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes. - Ensure timely and clean handoff to maximize conversion rates and rep productivity. - Maintain consistent outbound activity levels aligned with performance expectations. - Track follow-up cadence and engagement history to ensure no opportunity is missed. - Collaborate with sales leadership to refine messaging, targeting, and qualification standards. Qualifications - Bachelor's degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement. - 2–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred). - Strong communication and interpersonal skills with the ability to connect quickly and build rapport. - Self-motivated, goal-oriented, and resilient under pressure. - Excellent organization and time-management skills. Preferred - Experience with Salesforce CRM or similar platforms preferred. - Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods. Apply today!

• Responsible for design sessions as an EPIC Cadence Certified Analyst with the Decision Tree Badge.

• Prospect large enterprise companies (Fortune 1000) as well as mid-market companies • Manage sales process from initial outreach to new client onboarding • Manage complex sales cycle and influence/persuade various levels of decision-making • Achieve assigned sales targets • Develop and maintain an excellent relationship with prospects and customers • Attend industry events

• Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices • Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities • Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing • Navigate gatekeepers and engage decision-makers professionally and confidently • Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) • Accurately document call outcomes and opportunity details in Salesforce or designated CRM • Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes • Ensure timely and clean handoff to maximize conversion rates and rep productivity • Maintain consistent outbound activity levels aligned with performance expectations • Track follow-up cadence and engagement history to ensure no opportunity is missed • Collaborate with sales leadership to refine messaging, targeting, and qualification standards

• Responsible for performing Epic application system analysis and design • Provide Epic application support, troubleshooting, training and reporting activities • Serve as a liaison between work groups, clients and vendors • Manage assigned projects and meet deadlines • Conduct advanced analysis of Epic application design • Mentor teammates in resolution of issues

• Act as a liaison between business stakeholders and technical teams • Gather, analyze, and document business requirements • Collaborate with ServiceNow developers and architects • Develop detailed user stories, process flows, and use cases • Assist in the configuration of ServiceNow applications

• Prospecting, Cold Calling, Pursuing / Opening New Accounts • Building / Maintaining Relationships with Key Stakeholders & Decision Makers • Contacting current customers and identifying new services. • Maintaining knowledge base on current products and learning about new products. • Providing product information, pricing quotations and follow-up on quotes. • Offering technical expertise on products to purchasers when applicable. • Developing and maintaining positive customer relationships. • Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service. • Working closely with our Sales / Service Teams to ensure customer needs are met. • Other duties as required.