Role Description We are seeking a highly organized, execution-oriented, and tech-savvy operations professional to serve as Operations Manager, reporting directly to our Chief Operating Officer (COO), and supporting the firm's internal operations, business development initiatives, and operational excellence. - Help turn the COO's priorities into action — improving systems, building scalable processes, implementing automation, and ensuring operational initiatives are executed efficiently and consistently. - Work across multiple areas of the firm, including operations, finance, business development, marketing, HR, vendor management, and client experience, to keep projects on track and support the firm's continued growth. - Supervise the firm's administrative and support staff, support recruitment and onboarding efforts, and contribute to performance management and team accountability. - Play a key role in strengthening our people, systems, and processes while driving ongoing operational efficiency. - If you enjoy solving operational challenges, building scalable systems, leveraging AI and technology to improve workflows, and taking ownership of projects from concept to completion, you will thrive in this role. Qualifications - Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required. - Minimum of 5 years of experience in a managerial role (required). - Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred. - Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution. - Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management. - Strong understanding of operational reporting, business processes, and workflow optimization. - Experience with Salesforce, GoHighLevel, or other CRM platforms (required). - Strong experience using monday.com to manage projects, workflows, and team accountability (required). - Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation. - Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion. - Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information. Requirements - Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track. - Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards. - Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions. - Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience. - Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience. - Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth. - Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support. - Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes. - Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives. - Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO. - Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements. Benefits - Stable, remote opportunity to work with a well-established U.S.-based law firm that values innovation, accountability, and operational excellence. - Direct, close working relationship with the firm's COO, with visibility into executive-level decision-making and strategy. - Competitive compensation with performance-based bonuses. - Fully remote role within a diverse global team. - Paid time off, including U.S. federal holidays, sick leave, and annual leave. - Pacific Time-aligned working hours with reasonable flexibility. - Structured onboarding and clear expectations from day one. - Stable, long-term opportunity with a growing U.S. law firm. - Supportive and collaborative work environment built on accountability, continuous improvement, and professional development. - Thoughtful company culture, including birthday recognitions and team appreciation initiatives.

• Providing operational, administrative and clerical support to several departments — mostly sales, finance and legal — and to all companies that are part of the Digital Science group. Focus on pre-sales support, contracting and customer renewals. • Ensuring Salesforce is accurately updated with customer contract information for use by Finance, Sales, Legal, and business teams. • Supporting the legal team in ensuring that approved contracts are signed by the right signees. • Maintaining central repositories of customer and vendor contracts where applicable. • Responding in a timely manner to support business retention and meeting timelines to submit contracts, RFPs, registrations, and other key documents. • Proactively identify areas of process improvement and collaborate with the team and Sales Operations Manager on improvements.

Role Description This is a hands-on operational role. You own the fund manager data collection process end-to-end — managing outreach, tracking progress, and ensuring that institutional clients receive the accurate, timely data they depend on. You take genuine accountability for what you deliver, including when timelines slip or data comes in incomplete. Your counterparts are fund managers at some of the world's most sophisticated investment organizations. They expect professionalism and follow-through. The best analysts here earn trust quickly and build relationships that make future collection cycles run smoother. Qualifications - 1+ years of experience in a data analysis, operations, or client-facing coordination role - Proficiency in Excel - Demonstrated ability to manage high-volume workloads with attention to detail and without sacrificing quality - Strong written and verbal communication — you're comfortable reaching out to external counterparts and representing client standards Requirements - Background or degree in finance, accounting, economics, or a related field (Nice to Have) - Familiarity with the institutional investment space — endowments, foundations, family offices, fund managers, or similar (Nice to Have) - Experience working with or adjacent to portfolio reporting, investment data, or financial operations (Nice to Have) Benefits - Remote work flexibility - Competitive pay - 2nd shift hours (3:00 PM – 12:00 AM Philippines Time) - Real exposure to the institutional investment world and a clear path to grow with the team Interview Process We want this to be a great fit for both sides. Shortly after applying and before connecting with a recruiter, you'll be asked to complete a short set of assessments (EPP/UCAT) along with a practical work exercise focused on Excel proficiency. The invitation will come from a member of our recruiting team — keep an eye on your inbox, and check your spam folder just in case.

• Design training programs for new hires and existing team members. • Develop training material, facilitate training, and conduct readiness assessments. • Use innovative teaching methods to engage trainees. • Focus on data entry and reporting functions across business units. • Evaluate training effectiveness and provide feedback for improvements. • Partner with management to assess team member productivity.