• Manage a Portfolio of 60 French Accounts • Support Clients in WhatsApp Campaign Strategy • Onboarding & Training • Performance Monitoring & Reporting • Customer Support & Issue Resolution • Campaign Execution Assistance • AI Usage & Content Optimization • Internal Collaboration • Retention & Expansion Responsibilities • Documentation & Process Improvements

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Detroit, Michigan. Responsibilities: - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs - Prepare and conduct high impact reporting presentations in collaboration with analytics team - Ensure exemplary customer satisfaction levels with every customer interaction Desired Skills and Experience: - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process - Strong analytic skills, including high level of comfort with Excel - Passion for digital media and thorough knowledge of the programmatic advertising industry - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic - Comprehensive experience with MS Office, particularly Excel and PowerPoint - Ability to travel as needed BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000 - $95,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote

Role Description We're building the operational infrastructure that will define how Mursion serves customers. The CS org is evolving from a generalist model to a specialized, motion-based team — Strategic Enterprise, Strategic Partnerships, and a Scaled long-tail motion — and this role is the engine that makes all three work. As Manager of CS Operations, you'll sit at the intersection of data, process, and people. You'll: - Build the health scoring and risk intelligence that helps CSMs act before accounts churn. - Coach and develop our Implementation Manager and improve the end-to-end launch experience. - Design the programmatic motion that serves 100+ accounts without requiring 100+ hours of manual CSM work. - Systematize how the CS team operates to drive customer outcomes and reduce internal friction. This is a builder role. You're not inheriting a finished system — you're building it. If that's energizing, read on. Qualifications - 5–7 years in Customer Success, Revenue Operations, or CS Operations — ideally in a B2B SaaS or technology-enabled services environment. - Demonstrated experience building or improving CS infrastructure: health scoring, playbooks, tooling implementation, or scaled engagement models. - Experience managing or coaching at least one direct report; comfortable holding people accountable to outcomes. - Hands-on with a CRM (HubSpot strongly preferred) and at least one CS platform (Gainsight, Totango, ChurnZero, or equivalent). - Has designed or operated a scaled/digital CS motion. Requirements - Systems thinker who diagnoses root causes rather than patching symptoms. - Builds for adoption — your dashboards get used, your playbooks get followed, because you designed them for how people actually work. - Communicates with clarity at every level — can present a health score methodology to a CSM and a GRR risk summary to a VP in the same week. - Comfortable with ambiguity and comfortable saying "we don't have that yet, here's how we'll build it." - Bias toward action — ships imperfect things, iterates, doesn't wait for perfect data to make a call. Benefits - $140,000–$150,000 base salary, plus a target bonus and equity. - Competitive Salary, bonus eligibility and equity. - Flexible PTO. - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k). - Life Insurance (Basic, Voluntary & AD&D). - Parental Leave. - Short Term & Long Term Disability. - Work From Home.

• Provision all LeadingReach accounts accurately and on time, including Enterprise rollouts, web sign-ups, and microsite sign-ups • Use Zoho CRM to maintain accurate activity, contact, and account information while ensuring data integrity and cleanliness • Support Project Management, Network Engagement, and Sales teams with provisioning requests, product entitlements, end user creation, and circle management • Use Confluence to document and maintain processes and account specifics for Enterprise customer builds • Manage competing priorities across multiple projects and daily tasks efficiently • Expedite requests based on urgency and business need, coordinating across teams as needed • Ensure Enterprise and transaction requests are completed accurately and on deadline • Maintain a deep understanding of product requirements for the different provisions and features • Be available outside standard business hours on an as-needed basis for time-sensitive projects • Contribute ideas that improve operational efficiency and bring new thinking to the team