Mursion Inc

Role Description We're building the operational infrastructure that will define how Mursion serves customers. The CS org is evolving from a generalist model to a specialized, motion-based team — Strategic Enterprise, Strategic Partnerships, and a Scaled long-tail motion — and this role is the engine that makes all three work. As Manager of CS Operations, you'll sit at the intersection of data, process, and people. You'll: - Build the health scoring and risk intelligence that helps CSMs act before accounts churn. - Coach and develop our Implementation Manager and improve the end-to-end launch experience. - Design the programmatic motion that serves 100+ accounts without requiring 100+ hours of manual CSM work. - Systematize how the CS team operates to drive customer outcomes and reduce internal friction. This is a builder role. You're not inheriting a finished system — you're building it. If that's energizing, read on. Qualifications - 5–7 years in Customer Success, Revenue Operations, or CS Operations — ideally in a B2B SaaS or technology-enabled services environment. - Demonstrated experience building or improving CS infrastructure: health scoring, playbooks, tooling implementation, or scaled engagement models. - Experience managing or coaching at least one direct report; comfortable holding people accountable to outcomes. - Hands-on with a CRM (HubSpot strongly preferred) and at least one CS platform (Gainsight, Totango, ChurnZero, or equivalent). - Has designed or operated a scaled/digital CS motion. Requirements - Systems thinker who diagnoses root causes rather than patching symptoms. - Builds for adoption — your dashboards get used, your playbooks get followed, because you designed them for how people actually work. - Communicates with clarity at every level — can present a health score methodology to a CSM and a GRR risk summary to a VP in the same week. - Comfortable with ambiguity and comfortable saying "we don't have that yet, here's how we'll build it." - Bias toward action — ships imperfect things, iterates, doesn't wait for perfect data to make a call. Benefits - $140,000–$150,000 base salary, plus a target bonus and equity. - Competitive Salary, bonus eligibility and equity. - Flexible PTO. - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k). - Life Insurance (Basic, Voluntary & AD&D). - Parental Leave. - Short Term & Long Term Disability. - Work From Home.

Role Description We’re hiring a Director of Marketing to own our story. Mursion sits in a noisy market where every vendor claims to “do AI,” and our biggest opportunity is to articulate, clearly, and without hype, what makes us different: we build durable human capability, not just another generative-AI tool. Your central charge is positioning: sharpening how we talk about ourselves across our website, sales materials, and customer stories so that operational leaders and CEOs in enterprise and healthcare immediately understand our value. This is a hands-on leadership role for a builder. Reporting to the CEO and partnering closely with Sales, Product, and Customer Success, you’ll lead marketing as a team of one, extending your capacity through agencies and contractors while owning strategy, prioritization, and execution. You’ll move fast, work with a high degree of autonomy, and have real ownership over how we show up in the market. You’ll be especially effective here if you can translate a complex idea into a simple, compelling story, and if you’re energized by helping buyers see AI as something that makes their people more capable, not obsolete. What You’ll Own - Sales Enablement — top priority - Equip the sales team to demonstrate the product and close: pitch materials, demo narratives, messaging frameworks, and competitive battlecards. - Partner closely with the head of Sales so messaging maps to real buyer needs, market dynamics, and our positioning. - Work with Sales and RevOps to support pipeline generation and funnel visibility. - Positioning & Product Marketing - Own product positioning and messaging that cuts through the noise and clearly differentiates us from generative-AI competitors. - Focus product marketing on driving adoption and expansion within our existing customer base. - Partner with Product on launches, customer communications, enablement materials, and adoption campaigns. - Keep a working pulse on the competitive landscape to inform Sales, Product, and leadership. - Demand Generation & Content - Generate high-quality leads within our target ICP through multi-channel campaigns across email, SEO/AEO, organic social, and virtual events. - Build a multimedia content library, case studies, customer stories, demos, and visual assets that proves our value. - Strengthen our brand voice and thought leadership, including a more personality-led presence on channels like LinkedIn where we see room to grow. - Measurement & Marketing Operations - Own a disciplined, data-driven dashboard that gives leadership clear funnel visibility and performance reporting. - Use HubSpot and our marketing stack to run campaigns, segment audiences, and track performance. - Oversee website messaging and optimization so it stays aligned with our positioning. - Strategy & Leadership - Own the marketing budget and make sharp prioritization calls about where to invest. - Maintain marketing KPIs and a regular reporting cadence to executive leadership. - Manage agency and contractor relationships to extend the team’s capacity. - Support executive and strategic-planning communications as needed. Qualifications - A proven B2B marketer, 10+ years, ideally in SaaS or technology, though we care more about range, judgment, and results than a specific number. - An exceptional writer and storyteller who can independently build a deck and craft a narrative that lands. - Strong product-marketing instincts paired with the ability to execute hands-on across demand generation and enablement. - Fluency in marketing funnels and metrics, and comfort being measured on lead quality and pipeline. - Strong analytical skills and the ability to use data to inform decisions and communicate results. - Credibility with senior stakeholders, the confidence to partner with and influence leaders across the business, especially Sales. - A builder’s temperament, someone who thrives on autonomy and accountability, takes ownership, sees initiatives through. - Strong project management and prioritization skills, with the ability to manage multiple initiatives simultaneously. - Experience doing more with less in a lean, resource-constrained environment. Experience managing agencies, contractors, and external partners. - Comfort with HubSpot and modern, AI-powered marketing tools. - Bonus: experience marketing to enterprise and/or healthcare buyers, or a background in L&D, HR-tech, or EdTech. Compensation - $150,000–$190,000 base salary, plus a target bonus and equity. - Competitive Salary, bonus eligibility and equity. - Flexible PTO. - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k). - Life Insurance (Basic, Voluntary & AD&D). - Parental Leave. - Short Term & Long Term Disability. - Work From Home.

Role Description Mursion is currently seeking a Content Designer to design and develop immersive simulations that create meaningful opportunities for learners to practice and demonstrate essential skills. In this role, you will contribute to the full simulation design process, from understanding the learning goals, audience, and real-world context to developing simulation materials that support realistic, flexible, and high-impact experiences for participants and customers. You will work closely with other members of the simulation design team and cross-functional partners to ensure each simulation is grounded in sound learning design, aligned to customer needs, challenges, and goals, and built to meet Mursion’s standards for quality, authenticity, and impact. Responsibilities - Develop realistic simulation concepts, storylines, characters, interaction dynamics, and scenario structures that reflect real-world workplace contexts and create meaningful opportunities for skills practice. - Research and synthesize relevant information about the target audience, industry, role, context, interpersonal dynamics, skills, and common performance challenges to ensure simulations are authentic, credible, and valuable. - Author participant-, client-, and internal-facing simulation materials that prepare learners, clearly communicate the purpose and value of simulations, and support accurate and consistent simulation delivery. - Draft scoring criteria and assessment guidance that support valid evaluation of participant performance, actionable feedback, and meaningful customer insights. - Lead design consultations with clients and subject matter experts to gather context, define simulation specifications, validate authenticity, and refine simulations throughout the development process. - Work iteratively with AI tools to generate an authentic and effective production of the simulation design. You are both the designer and the producer. - Train and support Simulation Specialists and/or Coaches in understanding the simulation design, character dynamics, scenario intent, and delivery expectations for Live simulations. - Use feedback, performance data, testing observations, and stakeholder input to maintain, update, and improve simulations. Qualifications - 2+ years of experience in a role that required designing, developing, researching, or writing complex human-centered content, experiences, or scenarios. - Strong writing, editing, and synthesis skills, with the ability to translate complex context into clear, realistic, purposeful simulation materials for different audiences. - Exceptional attention to detail, including the ability to closely review requirements, feedback, simulation materials, and participant/client-facing content for accuracy, clarity, consistency, and quality. - Comfort working with ambiguity and complexity, including the ability to ask thoughtful questions, identify what needs to be clarified, and move work forward without needing a step-by-step blueprint. - Strong communication, collaboration, and executive presence, with the ability to build trust, engage productively with teammates and cross-functional partners, lead client and subject matter expert conversations, ask thoughtful questions, and represent Mursion’s simulation design approach with credibility and professionalism. - Ability to work independently and manage multiple projects or workstreams in a remote, distributed, fast-moving startup environment. - Technical curiosity and hands-on experience using AI tools to support research, drafting, analysis, or creative development, with demonstrated experience in learning new tools and approaches. - Preferred but not required: background or coursework in psychology, behavioral science, anthropology, communication, organizational behavior, learning sciences, assessment, research methods, creative writing, theater/improv, or related fields. Benefits - Salary commensurate with experience. - Competitive benefits, which include full medical, dental, and vision insurance. - A 401k program. - Paid holidays. - Unlimited PTO. How to Apply Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.

Role Description We are looking to hire part-time overnight Simulation Specialists, working within the hours of 12am - 8am EST. Simulation Specialists use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. They will have a high level of emotional intelligence, strong active listening skills, efficient and effective communication skills, and the ability to portray a wide range of personality profiles. This project is training future teachers in various classroom environments, and those in this role will be portraying students of varying ages. This is a part-time position requiring 20-30 hours per week paid at $26/hr. What You'll Do - Session Delivery: - Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives. - Portray a variety of perspectives using Mursion’s proprietary technology. - Facilitate reflection debrief with diverse learner populations in alignment with stated learning objectives. - Complete all operational session tasks including providing balanced and fair feedback to learners and providing accurate and fair scores related to Learners’ performance. - Complete additional forms and attendance as required for each simulation delivery. - Use and adapt quickly to evolving technology. - Learner Engagement: - Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations. - Consistently establish and enforce stated policies and expectations with Learners. - Adhere to the Code of Conduct and policies that protect Learner Privacy. - Task Management & Policies: - Proactively and effectively organize and manage availability, session, and other work-related schedules. - Effectively prioritize session delivery, training, meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations. - Remain compliant to availability policies and protocols based on the Delivery Team assigned. - Adhere to communications expectations. - Adhere to all policies that protect Mursion’s Intellectual Property. - Adhere to internal policies. - Ensure billing hours consist of 70% service delivery on average. Qualifications - At least 3 years experience as a professional actor, with improv experience strongly preferred. - Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments. - Ability to work Mon-Friday within the hours of 12AM - 8AM EST as requested. - Available to consistently deliver 20 - 30 hrs per week. - Able to complete a rigorous training plan autonomously and on time (61 hours total) within 4 to 6 weeks. Will begin delivering while continuing training. - Excellent with written and verbal communication skills; strong organizational skills. - Ability to work from a private and quiet work location with strong and stable internet connection is a must: - Wired connection required. - 20 Mbps Download (100+ recommended). - 5 Mbps Upload (15+ recommended). What You'll Display - Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals. - Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations. - Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude. - A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners. - A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue. - Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives. - Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful. - Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day. - Uphold the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging. - Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly. What You'll Deliver - Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives. - Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time. - Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.

About Us We're on a mission to transform how people learn and grow through immersive, high-impact simulation and coaching experiences that empower individuals and organizations to achieve transformative growth.  At Mursion, we’re building a future where impactful learning is accessible and scalable.  As we expand, we're looking for a strategic, proactive, curious, and customer-obsessed Customer Success Manager (CSM) to play a pivotal role in shaping our customer success journey. This is a unique opportunity to lay the groundwork and help to build the processes, relationships, and outcomes for  long-term customer partnerships. About the Role As a Mursion Customer Success Manager, you’ll be a trusted strategic advisor and partner.  You will be responsible for nurturing and expanding relationships with a portfolio of existing clients.  You’ll ensure customers achieve meaningful outcomes, resulting in strong adoption, retention, and healthy renewals and expansions. Your expertise will be instrumental in guiding customers through their journey, ensuring they achieve desired outcomes with our innovative simulation solutions.  You’ll own the post-sale relationship and drive adoption, retention, and expansion. You’ll work closely with cross-functional teams to deliver value, uncover growth opportunities, and build champions across our customer base. This is a high-impact individual contributor role with significant growth potential  as we scale and transform how people learn. What You’ll Do Account Management & Retention - Serve as the primary post-sale point of contact, ensuring customer goals are met through effective onboarding, adoption, and renewal. - Build strong, trusted relationships across your portfolio, from daily champions to executive sponsors. - Conduct structured QBRs to align on outcomes, demonstrate ROI, and secure renewals. - Develop and execute strategic account plans, aligning Mursion’s solutions with customer goals, identify key stakeholders, adoption milestones, and expansion opportunities - Identify and build relationships with executive buyers to facilitate strategic conversations and align on business outcomes - Partner with Product, Sales, and Marketing to connect customer needs  Value Realization, Retention & Growth - Drive product adoption, usage, and value realization to improve customer retention (GRR) and identify expansion (ARR) opportunities - Proactively manage customer health, identifying and mitigating risks to prevent contraction or churn - Identify and execute upsell andcross-sell opportunities to expand partnerships  Process & Scale - Contribute to the development of scalable processes, playbooks, and customer lifecycle frameworks - Pilot and refine new processes that support the company’s growth - Maintain accurate records in HubSpot, ensuring data integrity and accurate forecasting How We Measure Success - Gross retention rate (GRR) and renewal attainment - Customer health scores and engagement - Expansion or upsell contribution (ARR growth)