• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate. • Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal. • Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs. • Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

• Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue • Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities • Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions • Manage your pipeline effectively, providing accurate updates to management on progress and forecasts • Collaborate with internal teams to resolve customer issues and expand product adoption across solutions • Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers

• Du analysierst Geschäftsmodelle, Ziele und Wachstumshebel unserer E-Commerce-Kunden ganzheitlich und leitest daraus klare strategische Empfehlungen ab. • Du entwickelst kanalübergreifende Marketing-Strategien und priorisierst Maßnahmen entlang von Umsatz, Profitabilität und Skalierbarkeit. • Du bewertest die Performance und das Zusammenspiel aller relevanten Marketing-Channels und gibst fundierte Empfehlungen zur Budgetallokation. • Du führst regelmäßiges strategisches Sparring mit Entscheidern auf Kundenseite und moderierst klare, wirksame Entscheidungsprozesse. • Du leitest Workshops und präsentierst Strategien verständlich und überzeugend.

Role Description The COBRA Account Manager is responsible for the end-to-end management of COBRA client accounts, including implementation, onboarding, vendor transitions, client risk management, and ongoing service delivery. This role serves as the primary client contact and ensures accurate, compliant, and high-quality administration of COBRA programs. This position partners cross-functionally with Implementation, Operations, Compliance, and Technology teams to deliver a seamless client experience from initial setup through ongoing support. Key Responsibilities - Client Ownership & Relationship Management - Serve as the escalation and governance point of contact for COBRA customers. - Build and maintain strong client relationships with a focus on service quality and retention. - Lead recurring service reviews and proactively identify risks and improvement opportunities. - Implementation & Onboarding - Support and/or lead client onboarding and implementation activities for COBRA services. - Coordinate with internal teams to ensure: - Accurate eligibility and plan configuration. - Timely file setup and integration readiness. - Completion of compliance-related setup requirements. - Validate readiness for go-live and ensure a smooth implementation experience. - Provide client training and transition to steady-state operations. - Ongoing Service Delivery - Own client outcomes across implementation, migration, stabilization, and steady-state service delivery including: - Qualifying event processing. - Election notices and timelines. - Premium billing and payment tracking. - Monitor service performance against SLAs and internal KPIs. - Ensure compliance with COBRA regulations and audit requirements. - Identify and drive resolution of data discrepancies or processing issues. - Operational Excellence & Process Improvement - Identify opportunities to improve efficiency, accuracy, and client experience. - Participate in audit remediation, data clean-up initiatives, and process standardization efforts. - Maintain detailed documentation of client configurations and processes. - Partner with Product/Tech teams to escalate system gaps and enhancement needs. Qualifications - 3–5+ years of experience in COBRA administration. - Strong understanding of COBRA regulations and compliance requirements. - Experience supporting client implementations and ongoing service delivery. - Ability to maintain accurate documentation of client configurations, workflows, risks, exceptions, and repeatable SOPs. - Excellent client-facing communication and relationship management skills. - Strong problem-solving, organization, and attention to detail. - Ability to manage multiple clients and priorities in a fast-paced environment. Preferred Qualifications - Experience working with COBRA platforms. - Working knowledge of eligibility file, data validation, or EDI/834 concepts. - Experience with data audits, configuration reviews, vendor migrations or platform conversions. - Knowledge of audit practices and regulatory reporting. Benefits - Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care. - Employer-funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. - Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0. - 401(k) with immediate vesting and a 50% company match up to 6% of contributions. - Generous paid parental leave, adoption assistance, and fertility benefits. - Flexible PTO, paid holidays, a strong culture of work-life balance and Flex Fridays in the summer. - Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. - Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Company Description - Join a company redefining how benefits work. - Our platform powers some of the most complex benefits programs in the market. - Recognized as a top workplace with multiple Great Place to Work certifications. - Career growth opportunities with structured development paths. - A culture rooted in connection, inclusion, and shared success.