Role Description Are you fluent in Dutch and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform? We are looking for Dutch-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email, providing a seamless and professional customer experience. This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle. Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits. Responsibilities - Support customers with subscription, billing, and technical inquiries - Handle interactions via phone, chat, and email - Troubleshoot app or device issues and assist with account access - Provide information on content availability, languages, and promotions - Maintain high-quality service and follow internal guidelines - Participate in an 8-day training program and 12-day nesting period before full production - Work flexible schedules, including evenings, weekends, and seasonal peaks Qualifications - Fluent Dutch (spoken and written, near-native level preferred) - Good English skills (B2) - Excellent written communication skills for chat and email - Strong multitasking skills and comfortable using Windows and online tools - Ability to work independently and as part of a team - Flexible and willing to work late shifts or weekends - Previous customer service experience is a plus but not required - Passion for streaming platforms or digital services is an advantage Benefits - Flexible work options: on-site in Athens or remote anywhere in Greece - Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance - Competitive monthly salary plus two extra annual payments - Paid training and onboarding program - Health insurance and additional perks - International work environment with colleagues across Europe - Free online Greek language courses - Modern offices in Athens with comfortable break areas - Career development opportunities and internal mobility - Social events and team initiatives Life in Greece Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community. Ready to start your Dutch-speaking customer care career in Greece? Apply today and join our international streaming support team!

• Annahme der Anfragen unserer Kunden im 1st und 2nd Level • Sicherstellung der telefonischen Erreichbarkeit unserer Support‑Hotline im Team innerhalb der Servicezeiten von 8–18 Uhr • Betreuung und Beratung unserer Kunden beim Einsatz unserer Legal-Tech-Software-Lösungen • Bereitstellung von Lösungswegen bei fachlichen Anfragen (telefonisch, per Mail und über Fernwartung) • Erfassung und Dokumentation der Kundenanfragen im Ticketsystem • Enge Zusammenarbeit mit dem technischen Anwendungssupport und weiteren Projektteams

Title: School Support Coordinator, 2026–2027 Location: VA Remote Department: Administration Job Description: - Position Type: Administration/School Support Coordinator 2026�2027 Virtual Virginia Job Description Title: School Support Coordinator Summary The School Support Coordinator is the primary contact and strategic liaison for Virtual Virginia ("VVA") programs and division or school-level stakeholders. In the 2026 educational landscape, the coordinator acts as a high-level consultant, providing school division leaders with the strategic vision, personalized planning, and collaborative leadership necessary to align VVA's K�12 Instruction, Summer Session, Professional Learning, and Statewide LMS/Outreach programs. This individual works directly with public school superintendents, central office administrators, and building leaders to customize local educational frameworks. Recognizing that each school division maintains complete local autonomy and control over its programming, policies, and instructional models, the coordinator acts as a collaborative partner. Through focused leadership meetings, the coordinator helps divisions scale, enrich, and manage their own local full-time and part-time virtual learning offerings�leveraging VVA's comprehensive infrastructure to supplement and strengthen local programming while respecting local decision-making authority. This work helps make school divisions stronger, more resilient, and more competitive in their regions and in any upcoming updates or revisions to the state accountability rankings (SPSF). Essential Duties and Responsibilities The coordinator serves as a key liaison to facilitate the effective adoption and integration of VVA programs, directly supporting Virginia public school divisions through the following duties: - Division Partnership & Executive Consultation: Develops and sustains deep, trust-based professional relationships with Virginia public school superintendents, directors of instruction, and central office staff. Conducts targeted, high-level meetings with leadership that honor local autonomy, positioning VVA as an essential asset designed to expand local operational capacity and institutional strength. - Personalized Division Planning: Collaborates one-on-one with local leadership to build customized implementation blueprints tailored to each division's unique staffing challenges, demographic needs, and local programming choices. Ensures VVA resources explicitly address and reinforce local strategic goals rather than replacing them. - Expanding Local Full-Time & Part-Time Offerings: Works actively with divisions to design, expand, and manage their own local full-time options (e.g., Virtual Academies) and part-time scheduling solutions. Empowers divisions to leverage VVA course architecture to retain their Average Daily Membership (ADM) and provide flexible paths for diverse student populations while maintaining full local control over graduation tracks. - SPSF Alignment & Accountability Optimization: Continuously assesses the instructional and operational vulnerabilities of school divisions. Maps VVA programs directly to local needs, showing how strategic enrollment translates into measurable improvements across SPSF mastery, growth, and graduation categories without compromising local division policy control. - 3E Readiness Framework Integration: Supports school divisions in implementing advanced VVA courses (including Advanced Placement, dual enrollment, and high-value CTE pathways) to maximize division performance points under the state's 3E Readiness framework (Enrollment, Employment, and Enlistment). - Strategic Summer Session Leadership: Promotes the VVA Summer Session as a vital component of a division's year-round academic continuity strategy. Demonstrates how summer acceleration and credit recovery options keep full-time and part-time learners on track for graduation, mitigating learning loss and supporting local accountability indicators during the off-season. - VVA SIS Registration & Onboarding Support: Acts as the principal coordinator and mentor for division-level personnel navigating VVA spaces. Because local division SIS platforms do not integrate with VVA, the coordinator provides technical guidance and develops training sessions to ensure local personnel are proficient in manual student onboarding, registration queues, and data tracking. - Assessment & Mastery Readiness: Partners with school leaders to leverage VVA course design in strengthening student readiness for Virginia's updated assessment environments, focusing heavily on mastery-based progress tracking and access. - Division Needs and Utilization Cataloging: Maintains a comprehensive, analytical catalog of each division's instructional priorities, enrollment history, and strategic goals. Uses these engagement metrics to provide customized, data-driven programmatic recommendations to both division leaders and VVA leadership and support teams. - Professional Learning Coordination: Coordinates with the VVA Professional Learning Program to design and implement professional development and training. Equips local division mentors, counselors, and virtual coordinators with best practices for supporting digital learners locally. - Strategic Reporting & Change Management: Delivers targeted onsite/online training, distributes impact reports regarding VVA performance trends, and supports local leadership through the change management processes necessary to embed hybrid and virtual models securely within traditional school systems. - Division Invoicing & Administrative Stewardship: Serves as a vital coordination link for division-level financial tracking; assists school business offices and leaders with VVA enrollment invoicing queries, payment processes, and enrollment verifications to ensure seamless operational support for division needs. Qualifications - Leadership Experience: 7+ years of school division or state leadership experience in education, program management, or systemic program implementation. - Strategic Planning: Documented experience developing personalized academic or operational plans for school divisions, individual schools, and innovative programming. - Mastery of Frameworks: Deep functional understanding of the 2026 and beyond SPSF accountability model, the 3E Readiness Framework, and current Virginia assessment realities. - Technical & Operational Agility: Experience managing or training others on LMS and SIS platforms (specifically report generation, record-keeping, and student data tracking within the VVA SIS environment), alongside an understanding of K�12 educational technology delivery. - Communication: Exceptional persuasive writing and verbal skills; ability to confidently present complex programmatic data and strategic options to Superintendents, School Boards, and senior administrators. - Interpersonal Skills: Natural relationship builder who excels at moving stakeholder dynamics from transactional interactions to collaborative, long-term partnerships that respect local division autonomy. Education and Experience - Required: M.Ed., Doctorate, or other advanced degree in Education or Educational Leadership. - Required: Current license issued by the Virginia Department of Education (VDOE) with an endorsement in Administration and Supervision K�12. - Required: Minimum 5 years of experience in K�12 education settings, with at least 3 years of experience directly managing or delivering online instruction or virtual program administration. Language & Mathematical Skills - Ability to read, analyze, and interpret complex educational journals, financial reports, and VDOE regulatory documents. - Ability to apply mathematical concepts such as probability, statistical inference, percentages, and ratios to real-world data (e.g., evaluating student growth percentiles and local division SPSF impact charts). Certificates, Licenses, Registrations - Valid Virginia driver's license. - Current VDOE license with an endorsement in Administration and Supervision K�12. Physical Demands & Work Environment - Support Center: Charlotte County Public Schools - Work Location: Virtual/Remote (Must reside in Virginia). - Travel: A moderate amount of regional travel across the Commonwealth is required to conduct face-to-face consultative meetings with division leaders, build regional relationships, and deliver localized training. Availability to meet outside standard working hours during peak enrollment cycles is required. - Physical Demands: Regularly required to sit, walk, talk, and hear; use hands to handle or feel. The employee is occasionally required to stand. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move individual equipment up to 25 pounds. Specific vision metrics include close vision, depth perception, and the ability to adjust focus. - Work Environment: The virtual home office environment is quiet, but noise levels vary dynamically depending on field work and onsite division visitation locations. Type: Full-time Professional Employee Reports To: VVA Director of Products & Services Evaluation: Performance will be evaluated in accordance with Virtual Virginia policies and a timeline of evaluation of all program administration and support personnel. The evaluation structure heavily weights the coordinator's success in expanding local full-time/part-time program capacity while honoring local autonomy, division leadership engagement indicators, student onboarding efficiency via the VVA SIS, and the strategic improvement of partner division outcomes (e.g. within the SPSF). Compensation: Band III

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone. • Provide support for Entry Level Sales and Billing Requests. • Report bugs to Developers. • Partial infrastructure monitor. • Issue reporting to the Infrastructure Team and Manager. • Handling Cross sales / Up sales. • Consult Customers for developing their services. • Provide customer feedback in order to improve products, services, and customer satisfaction.