Rechtsanwaltsfachangestellte/r – Teilzeit – Customer Support für Kanzleisoftware

Customer SupportCustomer SupportPart TimeRemoteJuniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

6 days ago

Salary

0

Seniority

Junior

Professional Certificate1 yr expExperience acceptedGermanEnglish

Job Description

Rechtsanwaltsfachangestellte/r – Teilzeit – Customer Support für Kanzleisoftware

stp.one | Simplify Legal Work

• Annahme der Anfragen unserer Kunden im 1st und 2nd Level • Sicherstellung der telefonischen Erreichbarkeit unserer Support‑Hotline im Team innerhalb der Servicezeiten von 8–18 Uhr • Betreuung und Beratung unserer Kunden beim Einsatz unserer Legal-Tech-Software-Lösungen • Bereitstellung von Lösungswegen bei fachlichen Anfragen (telefonisch, per Mail und über Fernwartung) • Erfassung und Dokumentation der Kundenanfragen im Ticketsystem • Enge Zusammenarbeit mit dem technischen Anwendungssupport und weiteren Projektteams

Job Requirements

  • Abgeschlossene Ausbildung als Rechtsanwaltsfachangestellte/r oder Rechtsfachwirt/in
  • Idealerweise mindestens ein Jahr relevante Berufserfahrung im Umgang mit Softwareanwendungen
  • Ausgeprägtes Interesse für die IT-Landschaft und technische Affinität
  • Sehr gute Deutschkenntnisse und gute Englischkenntnisse
  • Versiert in der Anwendung von Büro-Software, darunter MS Office
  • Erste Erfahrung im Umgang mit KI-Tools wie z.B. Microsoft Copilot, Claude, ChatGPT
  • Team-Player und serviceorientiert
  • Kommunikationsstark sowie selbstständig und eigenverantwortlich

Benefits

  • Jährliches Weiterbildungsbudget sowie konkrete Karrierepfade
  • Mitarbeitendenempfehlungsbonus
  • Mobilität: z. B. Fahrradleasing, Bezuschussung bei öffentlichen Verkehrsmitteln
  • Workation: bis zu 30 Tage pro Jahr innerhalb der EU
  • Bildschirmarbeitsplatzbrille
  • Steuerfreie Sachbezüge
  • Events & Firmenfeiern (Sommerfest, Jahres-Kick-off usw.)
  • Flexible Arbeitsmodelle (hybrid, Home-Office, Teilzeit usw.)
  • Englischkurse für alle Level

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