The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg. B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description We are looking for a CRM Executive to join us here at Pion. - Own and manage the US & ROW promotional calendar across email, push, and newsletters, ensuring a strong mix and consistent delivery of campaigns. - Plan, build, and execute all US & ROW CRM communications, including briefing, scheduling, deployment, and performance analysis. - Support the delivery of targeted campaigns (e.g. Student Beans and other tactical sends) to drive engagement and commercial performance. - Lead the US CRM testing roadmap, running A/B tests and sharing insights, learnings, and recommendations with the wider team. - Produce regular performance reporting (weekly and monthly), identifying trends, optimisation opportunities, and future test ideas. - Collaborate closely with CRM and wider marketing teams to share best practices, provide feedback, and contribute to a positive, high-performing team culture. Qualifications - Proven experience in a CRM role within a B2C environment (e.g. e-commerce, retail, subscription, or marketplace). - Experience managing and delivering against a CRM marketing calendar. - Hands-on experience planning and executing A/B testing programmes, with a data-driven approach to optimisation. - Strong experience using an ESP (e.g. Iterable, Braze, Klaviyo, Mailchimp) to build, deploy, and report on campaigns. - Ability to analyse campaign performance and translate insights into actionable improvements. Benefits - Competitive salary. - 30 days annual leave, plus bank holidays. - Accredited 'Great Place To Work’ company in three categories. - Commitment to personal development and career growth, coaching workshops and progression plans. - Remote-first working environment with up to 180 days working from abroad (subject to approval). - Flexible working hours (start between 8-10am and finish between 4:30-6:30pm). - Focus on welfare, including a monthly wellness allowance, gym memberships, access to mental health first aiders, and a health cash plan. - Access to incredible partnership discounts for major brands like Google, Apple, GymShark, Domino's, and Uber. - £200 work from home set up allowance for your at-home working space.

Role Description Are you fluent in Dutch and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform? We are looking for Dutch-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email, providing a seamless and professional customer experience. This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle. Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits. Responsibilities - Support customers with subscription, billing, and technical inquiries - Handle interactions via phone, chat, and email - Troubleshoot app or device issues and assist with account access - Provide information on content availability, languages, and promotions - Maintain high-quality service and follow internal guidelines - Participate in an 8-day training program and 12-day nesting period before full production - Work flexible schedules, including evenings, weekends, and seasonal peaks Qualifications - Fluent Dutch (spoken and written, near-native level preferred) - Good English skills (B2) - Excellent written communication skills for chat and email - Strong multitasking skills and comfortable using Windows and online tools - Ability to work independently and as part of a team - Flexible and willing to work late shifts or weekends - Previous customer service experience is a plus but not required - Passion for streaming platforms or digital services is an advantage Benefits - Flexible work options: on-site in Athens or remote anywhere in Greece - Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance - Competitive monthly salary plus two extra annual payments - Paid training and onboarding program - Health insurance and additional perks - International work environment with colleagues across Europe - Free online Greek language courses - Modern offices in Athens with comfortable break areas - Career development opportunities and internal mobility - Social events and team initiatives Life in Greece Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community. Ready to start your Dutch-speaking customer care career in Greece? Apply today and join our international streaming support team!

• Annahme der Anfragen unserer Kunden im 1st und 2nd Level • Sicherstellung der telefonischen Erreichbarkeit unserer Support‑Hotline im Team innerhalb der Servicezeiten von 8–18 Uhr • Betreuung und Beratung unserer Kunden beim Einsatz unserer Legal-Tech-Software-Lösungen • Bereitstellung von Lösungswegen bei fachlichen Anfragen (telefonisch, per Mail und über Fernwartung) • Erfassung und Dokumentation der Kundenanfragen im Ticketsystem • Enge Zusammenarbeit mit dem technischen Anwendungssupport und weiteren Projektteams