• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Concevoir, développer et maintenir des services Backend en Python et Django. • Participer aux choix d'architecture et aux décisions techniques. • Développer des APIs robustes, performantes et évolutives. • Optimiser les performances, la scalabilité et la qualité du code. • Réduire la dette technique et contribuer à l'amélioration continue de la plateforme. • Participer aux projets d'innovation autour de l'IA et de l'analyse sémantique. • Collaborer avec les équipes Produit, Design et Data tout au long du cycle de développement.

• Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system • Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence • Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations • Contribute to the development of our platform functionality using state-of-the-art frameworks and tools Specify and troubleshoot API integrations in an ecosystem of multiple systems • Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers • Constantly learn and use leading-edge technologies • Implement a system that will address the needs of vulnerable populations • Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications.

• Analizar, diseñar, desarrollar, probar e implementar las soluciones de software. • Interactuar con las áreas usuarias para la solución de las tareas asignadas. • Realizar el diseño, dirección y control de los proyectos. • Administrar y velar por la correcta documentación de los proyectos. • Realizar propuestas de valor que permitan disminuir la carga operativa, reducir costos y mejorar procesos. • Colaborar con las áreas correspondientes para llevar a cabo correctamente los pases a Producción. • Capacidad de autogestión de los requerimientos asignados.