Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Senior Java IVR Application Developer

Location

Canada

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglishAWSCloudJavaSpringSpring BootSpringBootSQL

Job Description

Senior Java IVR Application Developer

Miratech

• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

Job Requirements

  • 7+ years of software development experience
  • Proficiency in Java EE and Spring Boot / Spring Core
  • Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
  • Hands-on experience with cloud platform engineering, preferably AWS
  • Experience working with SQL for application configuration and data-driven logic
  • Strong troubleshooting and analytical skills
  • Effective communication and presentation skills
  • Ability to work independently in a fast-paced, global environment
  • Nice to have: Hands-on experience developing IVR applications
  • Nice to have: Understanding of IVR platforms and voice contact center systems
  • Nice to have: Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML)

Benefits

  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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