• Prepare customer quotations using templates and price lists, under guidance from senior sales staff. • Enter and update orders in our CRM/ERP system once approved. • Keep customer and order records accurate and up to date. • Help track outstanding quotes and orders, and chase for updates internally. • Handle routine paperwork: filing contracts, sending order confirmations, basic invoicing support. • Respond to simple customer queries by email/phone, escalating anything technical to the right person. • Support the wider sales team with general admin — diary management, document prep, data entry. • Liaise with distributors/suppliers on simple requests (e.g. confirming stock or delivery dates).

• Responding to customer/third party correspondence. • Speaking with third parties/solicitors to help with their queries.

Role Description The Fulfilment Administrator is accountable for ensuring the effective operational support of pharmacy and clinic partners across the network, ensuring timely resolution of order related issues, maintaining safety stock levels, providing project support, and assisting with fulfilment-related tasks as needed. The role is responsible for collaborating across departments, identifying improvement opportunities and proposing effective solutions. Key Responsibilities: - Pharmacy Partner Support - Assist in onboarding new pharmacy partners by facilitating account setup, system access, carrier setups. - Respond to pharmacy enquiries and provide ongoing support. - Investigate and resolve order related issues, allocation discrepancies, stock concerns. - Coordinate pharmacy offboarding activities, ensuring systems, access, and operational processes are appropriately updated. - Order Management - Investigate orders that are delayed or impacted by operational issues. - Address and resolve issues preventing orders from being dispensed and dispatched. - Respond to pharmacy, clinics and CX inquiries within the defined service level agreement (SLA). - Monitor and respond to order-related inquiries in a timely and professional manner. - Collaborate with cross-functional teams to resolve order issues and pharmacy partners inquiries. - Inventory Control - Monitor inventory levels to ensure product availability. - Work closely with warehouses, carriers, and pharmacy partners for efficient stock management. - Coordinate pharmacy inventory reconciliation and discrepancy investigation processes. - Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock levels. - Operational Efficiency - Provide support for projects and continuous improvement processes. - Identify and implement process improvements to enhance efficiency and accuracy. - Develop and maintain process documentation. - Assist with fulfilment related tasks as and when they arise. - Reporting and Documentation - Generate regular reports on key performance indicators (KPIs), including inventory levels, order accuracy, and operational metrics. - Coordinate access for pharmacies to necessary systems and resources. - Conduct regular audits to verify the accuracy of pharmacy inventory stocktake. - Create and maintain SOP and Guru cards, ensuring up-to-date and accessible documentation for all team members. - Problem Solving - Address any operational issues, discrepancies, or customer complaints in a timely and effective manner. - Analyse root causes of problems and implement corrective actions to prevent reoccurrence. Qualifications - Prior experience in a community pharmacy, dispensary, or pharmacy support environment. - Dispense Technician qualification or equivalent pharmacy dispensing experience preferred. - Experience supporting customers or healthcare providers in a service-focused environment. - Strong problem solving and analytical skills with the ability to investigate and resolve operational issues. - Excellent written and verbal communication skills. - Detail oriented with strong organisational and time management skills. - Ability to prioritise competing tasks in a fast paced environment. - Experience working collaboratively with internal and external stakeholders. - Strong attention to detail, ensuring accuracy while meeting deadlines. - Collaborative team player, willing to support colleagues and contribute to team success. Requirements - This role is a 12 month fixed term contract. Benefits - Compensation: AUD 70,000 - AUD 75,000 yearly. Company Description Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey. This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Role Description We are seeking a detail-oriented and reliable Admin Assistant to support day-to-day operational tasks across the business. This is an entry-level role ideal for someone who is highly organized, able to follow instructions accurately, and committed to delivering high-quality work. The role will primarily focus on B2B order processing and administrative support, ensuring all tasks are completed efficiently and with a high level of accuracy. - Process and manage B2B orders accurately and in a timely manner - Perform general administrative tasks to support daily operations - Follow established processes and execute tasks based on clear instructions - Maintain accurate records and ensure data integrity across systems - Assist with operational support tasks as required by the team - Identify and flag any discrepancies or issues in orders or data Qualifications - Strong attention to detail and accuracy in task execution - Ability to follow instructions and adhere to processes consistently - Strong English communication skills, both written and verbal - Experience working in a remote or distributed team environment is preferred - Exposure to or interest in the wellness, health, or eCommerce industry, ideally within an Australian market context, is a plus - Basic administrative or data entry experience is preferred but not required - Proficiency in Microsoft Office or similar tools is an advantage - Highly organized with the ability to manage repetitive tasks efficiently - Positive attitude and willingness to learn in a fast-paced environment Benefits - Flexibility in work hours and location, with a focus on managing energy rather than time. - Access to online learning platforms and a budget for professional development - A collaborative, no-silos environment, encouraging learning and growth across teams - A dynamic social culture with team lunches, social events, and opportunities for creative input - Health insurance - Leave Benefits - 13th Month Salary