Montu

Role Description The Marketing Specialist supports the planning and delivery of marketing activities across Montu’s brands. This includes providing support with campaigns, product launches, content creation, events, and internal communications. The role focuses on turning brand and product information into clear and effective marketing materials, which build awareness, educate customers, engage healthcare professionals, and support business growth. It requires strong organisation, attention to detail, and the ability to manage multiple tasks and work with different teams. Key Responsibilities - Campaigns & Marketing Delivery: - Assist in planning, executing and reporting on marketing campaigns across Montu’s brand portfolio - Support development of campaign timelines, briefs, content, channel plans and asset trackers - Help deliver B2B campaigns targeting healthcare professionals, pharmacies and clinics - Coordinate campaign deployment across EDMs, digital, collateral and internal channels - Monitor performance, gather insights and contribute to campaign optimisation - Brand Management & Content Development: - Support brand plans, positioning, messaging and portfolio differentiation - Maintain consistent brand identity, tone of voice and messaging across all materials - Collaborate with Design and Content teams to develop marketing assets - Write, edit and proofread content including campaigns, sales tools, website and internal communications - Ensure all materials are accurate, aligned to brand standards and effectively communicate key information - Ensure products are kept updated across external PMS and internal platforms - Assist with brand updates, product changes and lifecycle marketing initiatives - Product Launch & Sales Enablement: - Support go-to-market planning for new products, launches and portfolio updates - Develop launch materials including toolkits, sales collateral, training content, EDMs and web content - Coordinate cross-functional inputs (Product, Sales, Medical, Regulatory, CRM, Design) - Track timelines, approvals, risks and dependencies to ensure on-time delivery - Create practical sales tools such as FAQs, talking points and internal updates - Partner with Sales teams to incorporate feedback and support customer engagement - Insights & Project Coordination: - Conduct market research on competitors, trends, pricing and opportunities - Monitor feedback from customers, prescribers and sales teams to identify insights and risks - Support reporting including campaign performance and market analysis - Coordinate projects, manage briefs, approvals, timelines and stakeholder communication - Ensure all marketing activities are compliant with regulatory requirements and internal standards - Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs): - Deliver on individual and departmental OKRs and KPIs as determined from time to time - Support the successful delivery of assigned brand, campaign and product launch activities - Contribute to the development of high-quality, compliant and commercially relevant marketing materials - Support improved sales team readiness through effective tools, messaging and internal communications - Contribute to stronger brand consistency, portfolio clarity and campaign execution across Montu Brands - Support timely project delivery through strong coordination, stakeholder communication and attention to detail Qualifications - Bachelor’s degree in Marketing, Business, Communications or related field - Experience in a similar marketing, brand or product role - Experience in healthcare, pharmaceutical, regulated or complex categories (desirable) - Experience supporting brand management or product portfolios - Strong campaign, content and marketing material development skills - Experience managing creative briefs, feedback and proofreading assets - Ability to translate complex information into clear, practical messaging - Strong project management and organisational skills, with the ability to manage multiple priorities and deadlines - Experience working cross-functionally and managing stakeholder relationships - High attention to detail across product, claims and customer-facing materials - Commercial awareness and understanding of how marketing supports business growth - Results-driven, proactive and adaptable in fast-paced environments - Strong problem-solving skills with the ability to identify practical solutions - Familiarity with healthcare or regulatory frameworks (e.g. TGA, Medicines Australia) is desirable Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development - Enjoying discounts with over 450 retailers through our Reward and Recognition platform - The freedom of a full-time, work-from-home role - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities - Mental health support through our wellbeing platform, Unmind - A private health insurance discount through Medibank - Up to 8 weeks of paid parental leave - Swag kits to celebrate key milestones in your journey with us - Enhance your home office with our work from home equipment allowance benefit - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients

Role Description We are seeking passionate and adaptable Registered Nurses to join Montu and support patients throughout their medical journey at our Alternaleaf Clinic. This role offers a development pathway within our Patient Care - RN function, commencing with approximately 3 months focused on structured telehealth assessment consultations before progressing into a broader scope of complex patient support responsibilities. You will conduct telehealth assessments, support patients through treatment expectations, and build strong knowledge of our patient journey, systems, and medicinal cannabis framework. Following onboarding and demonstrated performance, the role will expand to include more complex patient interactions such as clinical escalations, adverse event follow-up, complaint resolution, pharmacy-related concerns, and clinical investigations. This is a fully remote opportunity suited to emotionally intelligent nurses who thrive in fast-paced, structured telehealth environments and are looking to further develop their clinical judgement and patient support experience. Initial Training & Onboarding Phase During the first approximately 3 months, you will focus on structured telehealth assessment consultations and building confidence within our systems, workflows, and patient journey. - Conducting high-volume telehealth assessment consults - Completing structured patient assessments and clinical documentation - Providing empathetic patient education and support - Liaising with prescribers and the wider Patient Care team - Responding to patient enquiries and escalating concerns appropriately - Working within a structured, KPI-driven telehealth environment Ongoing Responsibilities Following Training - Managing clinical escalations and complex patient interactions - Supporting patients with dosing concerns, adverse reactions, and pharmacy-related queries - Conducting triage, investigations, and complaint resolution - Collaborating with prescribers and cross-functional support teams - Contributing to continuous improvement initiatives and operational processes - Managing sensitive patient conversations with professionalism and empathy Roster This is a full-time remote position working a structured 5-day roster between Monday-Saturday, 9am - 5pm AEST/AEDT, including one Saturday per month. Please note part-time arrangements are not available, and limited flexibility is available during the onboarding and training period. Qualifications - Current AHPRA registration as a Registered Nurse, with no practice restrictions - Minimum 3 years post-graduate clinical nursing experience - Strong clinical assessment and documentation skills - Experience in chronic disease management - Previous telehealth or virtual care experience highly regarded - Strong emotional regulation and ability to manage complex patient interactions professionally - Highly developed written and verbal communication skills - Strong IT proficiency and confidence navigating multiple systems - Ability to work effectively within structured workflows and KPI environments - Demonstrated critical thinking and problem-solving capability - Mental health nursing and/or medicinal cannabis experience highly regarded Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - Full-time, work-from-home role. - Mental health support through our wellbeing platform, Unmind. - Private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

Role Description We are seeking passionate Registered Nurses to join Montu and support patients throughout their medical journey at our Alternaleaf Clinic. In this fully remote role, your main role will be to conduct structured assessment consultations, gathering key clinical insights and guiding patients through treatment expectations. Your work ensures each patient receives safe and timely care. - Conduct high-volume telehealth assessment consults daily - Provide empathetic, non-judgmental care while maintaining clear emotional boundaries - Accurately document consult outcomes to support safe and effective prescribing - Respond to patient enquiries, provide follow-up support, and escalate issues as needed - Liaise with prescribers and the wider Patient Care team to ensure continuity of care - Deliver care from your desk in a highly structured, fast-paced environment with scheduled breaks - Support the team with general admin tasks and contribute to a collaborative, remote-first culture The role requires a commitment to a structured 5-day workweek, 9am - 5pm AEST/AEDT, within a 6-day roster, Monday-Saturday. Please note there is no flexibility with this roster. If you're dedicated to providing quality care from the comfort of your own home, we want to hear from you. (Please note part-time hours and variations to the above roster are not available) Qualifications - Emotionally intelligent, adaptable nurses who thrive in fast-paced, structured environments - Strong communicator with exceptional emotional regulation and a commitment to patient care Requirements - Commitment to working full-time hours Monday to Friday + one Saturday per month - Day shift (9am - 5pm AEST/SEDT) - Current AHPRA registration as a Registered Nurse, with no practice restrictions - Minimum 3 years post-grad clinical nursing experience - Skilled in patient assessments, care planning, and risk screening - Experience with chronic disease management - Mental health nursing and/or medicinal cannabis experience is highly regarded - Previous telehealth or virtual care experience - Confident in conducting remote consultations - Strong IT proficiency is essential - Flexible and adaptable to shifting patient needs and tech updates - Emotionally resilient and able to maintain professionalism under pressure Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development - Enjoying discounts with over 450 retailers through our Reward and Recognition platform - Full-time, work-from-home role - Mental health support through our wellbeing platform, Unmind - Private health insurance discount through Medibank - Up to 8 weeks of paid parental leave - Swag kits to celebrate key milestones in your journey with us - Enhance your home office with our work from home equipment allowance benefit - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients

Role Description We are looking for passionate Registered Nurses who are based in Western Australia to join Montu to support patients through their medical journey at our Alternaleaf Clinic. In this fully remote role, your main role will be to conduct structured assessment consultations, gathering key clinical insights and guiding patients through treatment expectations. Your work ensures each patient receives safe and timely care. The role requires a commitment to a structured 3-day workweek (0.6 FTE). Please note there is no flexibility with this roster. If you're dedicated to providing quality care from the comfort of your own home, we want to hear from you. Key Responsibilities: - Conduct high-volume telehealth assessment consults daily - Provide empathetic, non-judgmental care while maintaining clear emotional boundaries - Accurately document consult outcomes to support safe and effective prescribing - Respond to patient enquiries, provide follow-up support, and escalate issues as needed - Liaise with prescribers and the wider Patient Care team to ensure continuity of care - Deliver care from your desk in a highly structured, fast-paced environment with scheduled breaks - Support the team with general admin tasks and contribute to a collaborative, remote-first culture Roster: The role requires a commitment to a structured 3-day workweek (0.6 FTE): - Mon to Wed - 11am to 7pm - Mon to Wed - 8am to 4pm - Wed to Fri - 11am to 7pm - Wed to Fri - 8am to 4pm Please note there is no flexibility with this roster. If you're dedicated to providing quality care from the comfort of your own home, we want to hear from you. Qualifications - Emotionally intelligent, adaptable nurses who thrive in fast-paced, structured environments - Strong communicator with exceptional emotional regulation and a commitment to patient care Requirements - Commitment to working part-time hours 3 days per week - Located in Western Australia - Current AHPRA registration as a Registered Nurse, with no practice restrictions - Minimum 3 years post-grad clinical nursing experience - Skilled in patient assessments, care planning, and risk screening - Experience with chronic disease management - Mental health nursing and/or medicinal cannabis experience is highly regarded - Previous telehealth or virtual care experience - Confident in conducting remote consultations - Strong IT proficiency is essential - Flexible and adaptable to shifting patient needs and tech updates - Emotionally resilient and able to maintain professionalism under pressure Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development - Enjoying discounts with over 450 retailers through our Reward and Recognition platform - Full-time, work-from-home role - Mental health support through our wellbeing platform, Unmind - Private health insurance discount through Medibank - Up to 8 weeks of paid parental leave - Swag kits to celebrate key milestones in your journey with us - Enhance your home office with our work from home equipment allowance benefit - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients

Role Description Our doctors blend evidence-based practice with innovative approaches to support thousands of patients across Australia. We are seeking experienced, fellowed AHPRA-registered doctors (FRACGP/FACRRM or equivalent) to join our telehealth team. This is a fully remote, Western Australian based role, ideally suited to doctors who can work late afternoons and evenings - with a preference for availability between 3pm–9pm WA time, with some flexibility to support patient demand. Our patient cohort is diverse, and this role requires doctors who are comfortable consulting across a broad range of presentations and age groups. Doctors must be familiar with prescribing regulations in Western Australia and confident managing Schedule 8 medications within a telehealth environment. - Deliver high-quality telehealth consultations across a diverse patient base - Manage clinical assessments, prescriptions (S4 & S8), and follow-up consults - Work closely with nurses and doctor support teams to streamline care - Maintain complete documentation and compliance in a digital-first environment - Embrace digital tools to optimise patient outcomes and service efficiency - Demonstrate a strong commitment to patient care and continuity of care Qualifications - Fellowship with RACGP, ACRRM or equivalent specialist GP qualification - MBBS or equivalent with unrestricted AHPRA registration - Strong understanding of prescribing regulations in Western Australia and confidence managing Schedule 8 medications - Excellent time management with the ability to confidently manage 10 minute consults (4–6 patients/hour) - Familiarity with privacy laws, RTPM, S8 regulation and medico-legal obligations - Strong clinical judgement, with an evidence-based and harm-reduction mindset - Strong documentation and administrative skills - Experience working across multiple digital platforms and navigating technology efficiently - Punctual, reliable and responsive qualities — you value team collaboration and continuity of patient care Benefits - Consult rate of $60 per consult - Expected 4 to 6 consults each hour - Additional incentives available for increased availability Company Description Alternaleaf is Australia’s largest telehealth provider of its kind, delivering safe and trusted services for over 200,000 patients. Founded in 2021 as part of Montu, our goal is to help Australians access alternative care with ease via telehealth consultations with experienced nurses and doctors. By joining Alternaleaf, you become part of a driven and supportive team committed to helping you thrive. Our Education team will take you through a thorough orientation program to ensure you are confident and well prepared for consults. You will also have a dedicated Team Leader available during clinic hours for any queries to help you stay supported and informed.

Role Description This role is responsible for safeguarding the business by identifying why failures occur, investigating suspicious activity (including fraud) and managing the end to end remediation of sensitive incidents. The role will improve operational gaps in our service delivery. With a strong focus on internal systems, reporting, and investigations, the role will proactively manage high impact operational cases and provide actionable operation insights. The position will work closely with Risk, Compliance, Legal, and frontline teams to help deliver a patient-first fraud framework and roadmap. This includes refining case management, improving reporting accuracy, assisting in recommending practical controls, and guiding change to reduce the business’s exposure to chargebacks, high-risk orders, and unauthorized transactions within a digital-first environment. Key Responsibilities - Fraud & Suspicious Activity Analysis: - Monitor and investigate suspicious cases, specifically focusing on fraud detection and internal/external risk. - Investigate control failures to determine how and why of process breakdowns and work with the Head of Contact Centre on remediation plans and preventative measures. - Conduct deep dive reviews into anomalous data or behaviours that signal a breach in protocol. - Map out Patient Journeys to identify pain points and control weaknesses. - Document control issues and operational inconsistencies in fraud resolution. - Case Management: - Manage a dedicated portfolio of sensitive cases. - Handle inbound enquiries and conduct outbound calls to gather evidence on incidents and sensitive cases. - Act as the primary point of contact for stakeholders involved in fraud/suspicious case investigations. - Insight Generation & Reporting: - Translate investigative findings into actionable operational insights for leadership. - Identify trends in control failures, fraud patterns, and complaints. Suggest process enhancements based on these insights. - Manage PTX dashboard updates. - Assist in developing metrics and reporting structures to monitor fraud management performance over time. - Stakeholder Collaboration & Change Management: - Engage key stakeholders to align on improvement opportunities and secure endorsement for proposed changes. - Assist in developing a change management and communication plan to support the adoption of new processes. Qualifications - Exceptional verbal skills for managing difficult or sensitive phone conversations. - Comfortable managing a high pressure portfolio involving sensitive or personal information. - Analytical and critical thinking with a pragmatic approach to problem-solving. - Investigation skills with the ability to identify patterns and root causes. - Sound knowledge of Montu’s operating systems and procedures. - Well developed written and verbal communication to clearly document processes and engage stakeholders effectively. - Experience working with external regulatory bodies (eg. ACCC). - Knowledge of fraud detection frameworks and risk mitigation aligned with compliance and patient-first principles. - Experience in project management, process mapping and operational analysis desirable. - Experience in healthcare, telehealth, or digital services environments desirable. - Familiarity with legal and regulatory requirements for fraud and compliance desirable. Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients. Compensation AUD 100,000 - AUD 135,000 yearly

Role Description This role is responsible for safeguarding the business by identifying why failures occur, investigating suspicious activity (including fraud) and managing the end to end remediation of sensitive incidents. The role will improve operational gaps in our service delivery. With a strong focus on internal systems, reporting, and investigations, the role will proactively manage high impact operational cases and provide actionable operation insights. The position will work closely with Risk, Compliance, Legal, and frontline teams to help deliver a patient-first fraud framework and roadmap. This includes: - Refining case management - Improving reporting accuracy - Assisting in recommending practical controls - Guiding change to reduce the business’s exposure to chargebacks, high-risk orders, and unauthorized transactions within a digital-first environment Key Responsibilities - Fraud & Suspicious Activity Analysis: - Monitor and investigate suspicious cases, specifically focusing on fraud detection and internal/external risk. - Investigate control failures to determine how and why of process breakdowns and work with the Head of Contact Centre on remediation plans and preventative measures. - Conduct deep dive reviews into anomalous data or behaviours that signal a breach in protocol. - Map out Patient Journeys to identify pain points and control weaknesses. - Document control issues and operational inconsistencies in fraud resolution. - Case Management: - Manage a dedicated portfolio of sensitive cases. - Handle inbound enquiries and conduct outbound calls to gather evidence on incidents and sensitive cases. - Act as the primary point of contact for stakeholders involved in fraud/suspicious case investigations. - Insight Generation & Reporting: - Translate investigative findings into actionable operational insights for leadership. - Identify trends in control failures, fraud patterns, and complaints. Suggest process enhancements based on these insights. - Manage PTX dashboard updates. - Assist in developing metrics and reporting structures to monitor fraud management performance over time. - Stakeholder Collaboration & Change Management: - Engage key stakeholders to align on improvement opportunities and secure endorsement for proposed changes. - Assist in developing a change management and communication plan to support the adoption of new processes. Qualifications - Exceptional verbal skills for managing difficult or sensitive phone conversations - Comfortable managing a high pressure portfolio involving sensitive or personal information - Analytical and critical thinking with a pragmatic approach to problem-solving - Investigation skills with the ability to identify patterns and root causes - Sound knowledge of Montu’s operating systems and procedures - Well developed written and verbal communication to clearly document processes and engage stakeholders effectively - Experience working with external regulatory bodies (eg. ACCC) - Knowledge of fraud detection frameworks and risk mitigation aligned with compliance and patient-first principles - Experience in project management, process mapping and operational analysis desirable - Experience in healthcare, telehealth, or digital services environments desirable - Familiarity with legal and regulatory requirements for fraud and compliance desirable Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

Role Description Our doctors blend evidence-based practice with innovative approaches to support thousands of patients across Australia. We are seeking experienced AHPRA-registered doctors and suitably qualified Authorised Prescribers, to join our telehealth team. This is a fully remote, Western Australian based role, ideally suited to doctors who can work late afternoons and evenings - with a preference for availability between 3pm–9pm WA time, with some flexibility to support patient demand. Our patient cohort is diverse, and this role requires doctors who are comfortable consulting across a broad range of presentations and age groups. - Deliver high-quality telehealth consultations across a diverse patient base - Manage clinical assessments, prescriptions (S4 & S8), and follow-up consults - Work closely with nurses and doctor support teams to streamline care - Maintain complete documentation and compliance in a digital-first environment - Embrace digital tools to optimise patient outcomes and service efficiency - Have a commitment to our patients and their ongoing care Qualifications - MBBS or equivalent and an unrestricted AHPRA registration (Minimum PGY4) - Must be familiar with prescribing regulations in Western Australia and hold the appropriate approvals to prescribe Schedule 8 medications as an Authorised Prescriber - Excellent time management with the ability to confidently manage 10 minute consults (4-6 patients/hour) - Familiarity with privacy laws, RTPM, S8 regulation, and medico-legal obligations - Strong clinical judgement, with an evidence-based and harm-reduction mindset - Strong documentation/admin skills - Experience working with multiple digital platforms and navigating tech efficiently - Punctual, reliable and responsive qualities – you value team collaboration and patient continuity Benefits - The consult rate is $60 per consult, with an expected 4 to 6 consults each hour, and additional incentives available for increased availability. Company Description Alternaleaf is Australia’s largest telehealth provider of its kind, delivering safe and trusted services for over 200,000 patients. Founded in 2021 as part of Montu, our goal is to help Australians access alternative care with ease via telehealth consultations with experienced nurses and doctors.

Role Description The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of products, business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our products. Key Responsibilities - Quality Assurance - Coordinate the implementation and monitoring of product quality assurance and compliance measures. - Perform regular reviews of data to identify trends, patterns, and areas for quality improvement. - Monitor interactions across various channels to ensure adherence to compliance and quality standards. - Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns. - Assist the Product Team in providing real-time feedback to senior management in relation to compliance performance. - Collaborate with relevant teams to establish and maintain quality benchmarks. - Risk Management - Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with Montu products. - Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards. - Proactively identify opportunities for uplifting compliance and quality assurance. - Assist with product legal matters and third-party information requests. - Reporting, Audit, and Insights - Perform cyclical audits across the business and provide input into reporting on issues and recommendations. - Work closely with the Compliance Team to prepare dashboards of KRIs and KPIs to track performance. - Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required. Qualifications - Qualifications in health or health sciences or a related discipline will be highly regarded. - Minimum of 3 years of experience in product quality assurance and risk within a highly regulated industry in a clinical, pharmaceutical or healthcare environment. - Experience in implementing quality assurance frameworks in a healthcare or telehealth context. - Previous experience with GMP (Good Manufacturing Practice) is required. - Strong analytical, problem-solving, and decision-making skills. - Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders. - Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position. Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

Role Description The Head of People Partnering leads our team of People Partners aligned to business areas across Montu, and personally takes on the most complex, sensitive, and executive-level Employment Relations matters that arise. You'll be accountable for the standard of partnering support delivered to managers and senior leaders, and you'll take hands-on accountability for the matters that need them. This isn't a hands-off leadership role. You'll set the operating direction for the partnering function, lift manager capability across the business, and personally run the ER work that needs senior judgement: investigations, executive exits, deeds of release, Fair Work proceedings, settlement decisions. ELT exposure is real and constant. So is the ambiguity that comes with scale. You'll report to the GM People and work closely with the broader People team and ELT. What you'll own - Strategy and operating direction for the People Partnering function - Standard of partnering support delivered across all business areas - Personal lead on complex, sensitive, and executive-level ER matters: investigations, executive exits, deeds of release, Fair Work proceedings - Determinations on legal risk, settlement parameters, and external counsel engagement on matters under your ownership - Manager capability uplift through the partnering team and direct senior engagement - Performance management cycles, calibration, talent reviews, and lifecycle delivery - Engagement strategy, listening cycles, and action planning at business area level - Practical, considered AI adoption across the partnering team - Development and performance of the People Partner team Qualifications - 10+ years in senior HR roles spanning generalist or business partnering and substantive ER ownership - 3+ years leading People Partner or HR Business Partner teams - Demonstrated experience personally managing complex, executive-level ER matters under Australian employment law - Sound judgement on legal risk, settlement decisions, and when to engage external counsel - Track record of building manager capability at scale, not just policy delivery - Comfort working at ELT level: writes well, briefs cleanly, holds a position when challenged - Commercial mindset: balances people fairness with business sustainability - Genuine curiosity about AI and HR technology, with a considered view on adoption - Bachelor's degree in HR or related field; postgraduate qualification preferred but not essential Requirements - Bachelor's degree in Human Resources, Master's degree preferred - Proven experience with 10+ years in senior HR generalist or business partnering roles, preferably in a fast-paced, dynamic environment - 3+ years leading People Partner or HR Business Partner teams - Strong understanding of HR best practices, employment laws, and regulations (Australian context) - Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of the organisation - Demonstrated leadership ability, including experience managing and developing high-performing HR teams - Strategic thinker with the ability to translate business objectives into actionable people initiatives - Analytical mindset with the ability to leverage data to drive decision-making and measure the effectiveness of partnering programs - Confident operator with senior business leaders, including ability to challenge constructively and hold a position when needed Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - Full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - Private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.