Job Closed

This listing is no longer active.

ServiceNow logo
ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Manager, Software Engineering Management - ITAM

Engineering ManagerEngineering ManagerFull TimeRemoteSeniorTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

California

Posted

19 days ago

Salary

$166.5K - $291.4K / year

Seniority

Senior

English

Job Description

Manager, Software Engineering Management - ITAM

ServiceNow

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: As the Manager of Software Engineering, you will lead the Software Asset Management (SAM) team within IT Asset Management (ITAM) supporting a product that helps enterprise organizations manage software licenses, optimize costs, and stay compliant at scale. This hands-on leadership role will set technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support. About the Role: As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it, and consistently creating space for innovation alongside a fast-moving technical growth. What you get to do in this role: - Manage product development activities and oversee end-to-end engineering deliverables. - Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers. - Work with product management, design, support, quality, and other dev teams to create high-quality solutions. - Manage daily activities and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality.. - Drive continuous improvement and innovation initiatives by identifying proof-of concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services. - Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making. - Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team. - Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices. - Partner with the India engineering team to coordinate across time zones, deliver continuous 24X7 product support, and maintain alignment between US and India-based engineering workflows. - Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on engineering practices. - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. - 5+ years of experience as a technical lead for technical teams - Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products. - Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar). - Experience with open source tools, automation frameworks, and agile development environments. - Proven ability to design and implement effective testing strategies, including automation and performance testing. - Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams. - Experience in managing cross-functional teams with combined engineering and quality responsibilities. For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Related Categories

Related Job Pages

More Engineering Manager Jobs

Databricks logo

Senior Manager, Field Engineering - High Tech and MFG

Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake, and MLflow.

Full TimeRemoteTeam 1,001-5,000Since 2013H1B Sponsor

Role Description The Databricks Field Engineering team activates and accelerates the value our customers get from their data and AI. Major Enterprises in the U.S. are leveraging the Databricks Data Intelligence Platform to securely deliver AI’s potential to every audience, at scale. Our Field Engineering team is hiring a dynamic Solutions Architecture leader who is not only focused on team culture but also can translate their team vision into a tangible and effective strategy in order to drive our customers’ Data + AI experiences forward. As a Field Engineering Manager, you will manage a team of Solutions Architects (SAs) for the Manufacturing and HiTech Enterprise Segment of Databricks’ Field Engineering organization. You will lead a dynamic team of pre-sales professionals focusing on enterprise software, big data/analytics, data engineering, data science, and AI. You will partner with Sales (and other Field Engineering technical segments) to increase revenue and help customers become wildly successful. You'll scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks’ growth in the market. The impact you will have: - You will hire, train, grow, and manage a bar-raising team of Solutions Architects for a company in high-growth mode. - Make your customers extremely successful with Databricks and provide outsized value to their businesses. - You will maintain a robust hiring pipeline at all times. - Establish relationships across the business to make your customers and team successful. - Partner with sales leadership to hit sales and consumption targets while ensuring customer success. - Keep your team of SAs ahead of the technical curve, ensuring continuous learning and advanced knowledge of the data+AI technology stack. Qualifications - 3+ years of experience building and leading technical pre-sales teams - hiring, onboarding, coaching, and enabling pre-sales professionals. - 7+ years of experience in the Data + AI space with a technical product (i.e., data warehousing, big data, data science, machine learning, or AI). - A deep technical understanding of the impact that Data + AI can drive within various industry segments. - Technical competence to earn the trust of Engineering talent and leadership at Databricks. - Trusted advisor to technical executives who guide strategic data infrastructure decisions. - Experience hiring pre-sales professionals, ramping them up to be successful, promoting them into larger roles, identifying and addressing performance issues, and implementing improvement plans. - Create a positive team culture and help foster working relationships between Field Engineering, Sales, and other important internal partners. - Experience working with other teams such as Product Management, Engineering, and Customer Success. - Demonstrated architectural influence. Able to influence and review complex architectures, guiding your team and customers toward ideal solutions that scale. Requirements - Pay Range Transparency: Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. - Zone 1 Pay Range: $192,100 — $264,175 USD. Benefits - At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. - For specific details on the benefits offered in your region click here . Company Description Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.

United States
$192.1K - $264.2K / year
Databricks logo

Manager, Field Engineering

Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake, and MLflow.

Full TimeRemoteTeam 1,001-5,000Since 2013H1B Sponsor

Role Description The Databricks Field Engineering team activates and accelerates the value our customers get from their data and AI. Major Enterprises in the U.S. are leveraging the Databricks Data Intelligence Platform to securely deliver AI’s potential to every audience, at scale. Our Field Engineering team is hiring a dynamic Solutions Architecture leader who is not only focused on team culture but also can translate their team vision into a tangible and effective strategy in order to drive our customers’ Data + AI experiences forward. As a Field Engineering Manager, you will manage a team of Solutions Architects (SAs) for the Manufacturing Segment of Databricks’ Field Engineering organization. You will lead a dynamic team of pre-sales professionals focusing on: - Enterprise software - Big data/analytics - Data engineering - Data science - AI You will partner with Sales (and other Field Engineering technical segments) to increase revenue and help customers become wildly successful. You'll scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks’ growth in the market. The impact you will have: - Hire, train, grow, and manage a bar-raising team of Solutions Architects for a company in high-growth mode. - Make your customers extremely successful with Databricks and provide outsized value to their businesses. - Maintain a robust hiring pipeline at all times. - Establish relationships across the business to make your customers and team successful. - Partner with sales leadership to hit sales and consumption targets while ensuring customer success. - Keep your team of SAs ahead of the technical curve, ensuring continuous learning and advanced knowledge of the data+AI technology stack. Qualifications - 3+ years of experience building and leading technical pre-sales teams - hiring, onboarding, coaching, and enabling pre-sales professionals. - 7+ years of experience in the Data + AI space with a technical product (i.e., data warehousing, big data, data science, machine learning, or AI). - A deep technical understanding of the impact that Data + AI can drive within various industry segments. - Technical competence to earn the trust of Engineering talent and leadership at Databricks. - Trusted advisor to technical executives who guide strategic data infrastructure decisions. - Experience hiring pre-sales professionals, ramping them up to be successful, promoting them into larger roles, identifying and addressing performance issues, and implementing improvement plans. - Create a positive team culture and help foster working relationships between Field Engineering, Sales, and other important internal partners. - Experience working with other teams such as Product Management, Engineering, and Customer Success. - Demonstrated architectural influence. Able to influence and review complex architectures, guiding your team and customers toward ideal solutions that scale. Requirements - Experience leading a team through best practices for technical qualification, proof of concepts, architecture discussions, and product demonstrations. Benefits - Comprehensive benefits and perks that meet the needs of all employees. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. Zone 2 Pay Range: $172,500 — $237,150 USD

United States
$172.5K - $237.2K / year
IFS logo

Head of Forward Deployed Engineering, M&A Group

IFS

Be your best when it really matters. At the #MomentOfService

Full TimeRemoteTeam 5,001-10,000Since 1983H1B Sponsor

• Build and embed value engineering capability across the portfolio, including ROI modelling, business case development, and economic impact quantification • Ensure customer value is consistently articulated, evidenced, and tied to commercial outcomes • Develop practical frameworks and tools that can be adopted and sustained within PortCos • Work directly within these businesses to embed discipline, not overlay from a distance • Elevate solution consulting standards across the portfolio, including qualification, demo strategy, and deal preparation

United States
$333K - $444K / year

Manager, AI-Enabled Development

Dayforce

Dayforce is a global HCM platform offering a comprehensive array of services encompassing payroll, HR, benefits, workforce management, talent, and analytics. With the mission of "m

Role Description The Manager, Software Development leads a high-performing engineering team responsible for delivering reliable, scalable, and high-quality software to customers. This role combines strong people leadership, technical judgment, delivery accountability, and practical AI leadership. The manager is expected to build an environment where engineers take ownership, collaborate effectively, continuously improve their craft, and use modern AI-enabled development practices to deliver better outcomes faster. This leader is accountable for the health, productivity, and impact of the team. They set clear expectations, guide technical direction, remove impediments, coach engineers, and ensure the team delivers software on time without compromising quality, reliability, security, or maintainability. What you’ll get to do - Lead, coach, and develop a team of software engineers, creating a culture of ownership, accountability, collaboration, and continuous improvement. - Drive delivery of high-quality software with performance, reliability, scalability, security, and maintainability top of mind. - Establish, communicate, and enforce engineering standards, including code review practices, design principles, testing expectations, operational readiness, and documentation. - Provide technical leadership and sound judgment in architectural and design decisions, especially where decisions affect other teams, platforms, customers, or the company at large. - Guide the evolution of the team’s architecture to support future product requirements, business priorities, operational needs, and long-term scalability. - Define and manage service-level expectations for the team’s area of ownership, including SLAs, operational metrics, reliability targets, and incident response practices. - Partner with product, architecture, operations, security, and other engineering teams to align priorities, clarify requirements, manage dependencies, and deliver business value. - Oversee day-to-day execution, including planning, estimation, prioritization, risk management, and delivery tracking. - Ensure the team makes realistic commitments, delivers against those commitments, and continuously improves predictability and execution quality. - Remove technical, organizational, and process impediments that slow the team down or reduce engineering effectiveness. - Promote best practices in software development, including clean design, automated testing, CI/CD, observability, secure coding, and operational excellence. - Lead adoption of AI-assisted engineering practices across the team, helping developers use AI tools effectively, responsibly, and consistently to improve productivity, quality, learning, and delivery outcomes. - Establish clear standards for AI usage in the software development lifecycle, including code generation, code review support, testing, documentation, debugging, refactoring, design exploration, and developer enablement. - Coach engineers on how to evaluate AI-generated output critically, validate correctness, protect sensitive information, avoid over-reliance, and maintain strong engineering judgment. - Identify practical opportunities to use AI to improve team workflows, reduce toil, accelerate delivery, improve software quality, and increase developer effectiveness. - Measure and improve the quality of AI adoption by tracking outcomes such as developer productivity, code quality, review effectiveness, test coverage, cycle time, defect rates, and team confidence with AI-enabled workflows. - Stay current with emerging AI development capabilities and guide the team in adopting tools and practices that create real delivery value, not just experimentation for its own sake. Skills and experience we value - Proven experience leading software engineering teams that deliver production software at scale. - Strong technical background with the ability to guide architecture, design, code quality, operational readiness, and engineering best practices. - Demonstrated ability to lead teams through planning, estimation, delivery, production support, and continuous improvement. - Experience coaching engineers, developing talent, setting expectations, giving feedback, and supporting career growth. - Strong communication and collaboration skills, with the ability to influence technical and non-technical stakeholders. - Proven ability to help developers adopt AI-assisted software development practices in ways that improve delivery, quality, and engineering effectiveness. - Practical understanding of how AI can be applied across the software development lifecycle, including coding, testing, documentation, debugging, design, and knowledge sharing. - Ability to balance innovation with governance, ensuring AI tools are used responsibly, securely, and with appropriate human oversight. - Strong ownership mindset with a track record of delivering results, improving team performance, and creating a culture of accountability. Success in This Role Looks Like - The team delivers reliable, scalable software predictably and with high quality. - Engineers understand and follow clear development, code review, testing, and operational standards. - Architecture evolves in line with product direction and future business needs. - Developers are more effective because AI is embedded into practical engineering workflows, not treated as a side experiment. - AI adoption improves measurable delivery outcomes while maintaining quality, security, and engineering discipline. - The team demonstrates strong ownership, collaboration, technical judgment, and continuous improvement. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match). - Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. - Opportunities for community impact, including volunteer days and charity initiatives.

United States
$101.5K - $181.3K / year