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Security System Analyst – Lenel, Milestone
Location
United Kingdom
Posted
4 days ago
Salary
£45K / year
Seniority
Senior
Job Description
Security System Analyst – Lenel, Milestone
Securitas Group
• Own incidents end-to-end — from logging through to closure • Triage and diagnose faults across physical security systems, infrastructure, and hardware • Perform remote troubleshooting across Lenel OnGuard and Milestone environments • Resolve issues in-house wherever possible, reducing external engineer dependency • Coordinate third-party engineers with clear diagnostics and defined scope • Maintain accurate ticketing, documentation, and system data quality • Support system administration (patching, upgrades, firmware, new site onboarding) • Contribute to a global support model, including on-call as services expand
Job Requirements
- Proven experience supporting enterprise-scale physical security systems
- Excellent technical capability in Lenel OnGuard (essential)
- Milestone or similar VMS platforms
- Experience in incident management, ticket triage, and technical troubleshooting
- Ability to diagnose issues quickly and take full ownership through to resolution
- Detail-oriented with robust organisational and documentation skills
- Desirable: Lenel certification
- Networking fundamentals (IP, switches, connectivity troubleshooting)
- ITIL or structured service management experience
Benefits
- Access to outstanding Learning and Development opportunities
- Mentorship
- Discounts on a variety of retailers and services
- Cash back dental plans
- Healthcare cash plans at highly discounted rates
- Cycle to Work scheme
- Specsavers discounts
- Online GP and mental health support service
- Financial Wellbeing Hub
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