• Manage and Grow Book of Business • Maintain regular contact with existing clients to strengthen relationships and drive repeat business • Identify opportunities to upsell and cross-sell products or services • Track account activity and ensure customer satisfaction • Conduct cold calls and outreach to prospective customers to build a strong sales pipeline • Qualify leads and identify customer needs • Schedule meetings or demos as appropriate to advance opportunities • Serve as a primary point of contact for customer inquiries and concerns • Investigate and resolve issues in a timely and professional manner • Partner with internal teams to ensure service delivery meets customer expectations • Meet or exceed individual sales targets and KPIs • Maintain accurate records of customer interactions in CRM systems • Provide regular updates on pipeline activity and forecasts

• Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the MY market, and exceed sales targets. • Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts. • Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth. • Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement. • Develop and maintain a strong, data-backed pipeline with accurate forecasting. • Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Singapore. • Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the MY region.

• Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the the PH market, and exceed sales targets. • Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts. • Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth. • Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement. • Develop and maintain a strong, data-backed pipeline with accurate forecasting. • Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Singapore. • Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the PH region.

• Provide procedural support to new users to promote safety and effective progression through their learning curves • Support training activities to include in-services, training labs, attend first case series and development of teams and programs • Become a clinical expert in the pulmonary oncology space • Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites • Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics • Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders • Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc.