• Our CSM manages a portfolio of middle market healthcare food service accounts, which typically present a balance of operational and strategic needs. • Work with our Sales and Implementation team members to generate seamless handoffs between groups: Confirming and aligning business goals and expected outcomes. • Defining the strategy, key metrics and milestones via Client Success Plans. • Identify the key buyers, influencers and decision makers within our clients’ organization and understand their roles, workflows, and how each contribute to the organization's success. • Address any post-implementation changes uncovered through client consultation and discovery calls. • Develop adoption rollout strategy to lead clients through the adoption process and overall customer engagement throughout their life. • Lead change management initiatives to educate and coach clients on the why and what of these new workflows and initiatives. • Proactively inquire and address challenges they’re facing that’s preventing them from achieving their goals. • Identify opportunities for process improvement through client chairside and optimization sessions, led over web-based software or on-site with client. • Create and deliver Business Reviews (on-site and over the phone) in order to share the quantitative value our solutions are delivering to our clients, generating discussion w/ key stakeholders and decision makers about their progress and challenges.

• Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives • Develop customized solutions and workflows that address the unique needs of each client • Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions. • Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement • Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth • Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies • Act as a liaison between clients and our product and engineering teams to provide feedback and drive product improvements • Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs • Track and report on client success metrics, including customer satisfaction, retention, and revenue growth • Develop strategic account plans to drive long-term client success and identify growth opportunities • Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the CRM Specialist ensures HubSpot is configured, governed, optimized, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

About Dubber Dubber is the world's leading conversation platform used by some of the world’s largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. Already adopted as core network infrastructure by hundreds of global communications services and applications worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention. Dubber is listed on the Australian Stock Market (ASX:DUB) with a global presense operating primarily in APAC, North America, UK and Europe. The Opportunity This is an exciting opportunity to join a growing team where you will work closely with Dubber Channel Partners, Customer Support, Partner Managers, and internal teams to deliver an exceptional customer and partner experience. As a Customer Success Representative - Channel, you will serve as a trusted point of contact for Dubber partners and their customers, ensuring they receive timely, accurate, and high-quality support throughout their journey with Dubber. You will develop strong relationships with partner teams, helping them successfully onboard, adopt, and support Dubber solutions for their customers. You will take a hands-on, service focused approach to partner and customer engagement to proactively resolve issues, answer product questions, and advocate internally on behalf of partners to ensure seamless service delivery. Your work will directly contribute to partner satisfaction, customer retention, and the long-term success of Dubber, our partners, and your own professional growth. What You’ll Do You will be part of a team reporting to the Vice President of Sales, Americas / Partner Engagement Team Lead. Your day-to-day responsibilities will include: Serving as a primary customer service and support contact for Dubber channel partners and their customer-facing teams Building and maintaining strong relationships with partner support and sales teams to ensure consistent, high-quality customer experiences Understand the products, packages, incentives of the core products sold by sales teams and channel partners and then demonstrate how Dubber subscription packages can dramatically improve their results Assisting partners with customer onboarding, account setup, product usage questions, and ongoing service needs Responding to partner and customer inquiries via phone, email, and other communication channels in a timely and professional manner Work with partners and internal Dubber teams to identify churn risk customers as well as upsell opportunities Troubleshooting issues and coordinating with internal teams (Sales, Support, Product, Engineering, and Marketing) to drive resolution Educating partners on Dubber products, features, and best practices to enable effective customer support Documenting customer interactions, service requests, and resolutions accurately within CRM and support systems Identifying recurring issues or process gaps and proactively recommending improvements to enhance partner and customer satisfaction Supporting partner success by ensuring Dubber is easy to do business with and consistently delivers value What You’ll Bring About You You can understand basic technical concepts and explain them clearly to nontechnical audiences You thrive in a collaborative, team-oriented, and fast-paced environment, vibrant and positive attitude with a willingness to perform and execute You are detail oriented, organized, and dependable when managing multiple customer and partner requests You bring a positive, empathetic, and service first mindset to every interaction You are Responsible, Adaptable, Kind, Empathetic, Respectful, and Accountable You have experience working remotely and are comfortable communicating with distributed teams Why Dubber? Competitive salary Growing SaaS company where no two days will be the same with limitless opportunities! Global locations Collaborative and supportive teammates Apply Now We will be reviewing applications as they come in so don't wait, apply today!