Role Description A day in the life of a Field Service Representative (Pittsburgh) at Altra looks a little like this. The Altra Field Service Representative (FSR) is a motivated self-starter responsible for executing seasonal go-to-market and service strategies across the Philadelphia Region. This role drives brand growth, awareness, and sell-through by delivering impactful retail support, community engagement, and field activations. The FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra’s presence in the market. This position reports to the Regional Field Service Manager. While this position is fully remote, the ideal candidate for this role will reside in the great Pittsburgh area to better support their client base. This role requires frequent travel within the assigned territory, including attendance at consumer events, races, and expos, and may require evening and weekend work. Retail & Territory Execution - Support retail partners through in-person store visits, product demos, and sales floor engagement. - Deliver clear, engaging product presentations to educate and motivate retail staff and consumers. - Implement merchandising and promotional activations using product and point-of-purchase materials. - Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities. Community & Brand Engagement - Build excitement and awareness for Altra by engaging retail and community partners. - Represent Altra at local and select national events, races, and expos. - Support consumer trial and education through community activations and experiential opportunities. - Foster meaningful, long-term relationships that drive advocacy and repeat sell-through. Collaboration & Strategic Partnership - Partner with Sales Representatives to develop and execute effective service plans for the territory. - Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations. - Serve as the “eyes and ears” of the business by gathering and sharing insights on product performance, competitor activity, and industry trends. Operational Excellence - Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly). - Maintain organization, readiness, and professional presentation of all field assets and demo footwear. - Manage travel, expenses, promotional materials, and product seeding with fiscal responsibility. - Consistently meet deadlines for projects, reports, and action items. Qualifications - 1+ year of specialty retail experience (run or outdoor specialty preferred). - 2+ years of marketing, sales, or field service experience. - Familiarity with the Altra product line. - Experience fitting and selling technical footwear. - Strong time management, planning, and organizational skills. - Excellent written and verbal communication skills. - Ability to work independently while collaborating effectively with a team. - Proficiency in Microsoft applications (including Outlook). - Self-motivated, proactive, and driven to take initiative. - Reliable transportation. - Bachelor’s degree or related experience in Marketing, Sales, Business, Kinesiology, or related field preferred. Requirements - Achievement of individual and team goals established by leadership. - Retail staff confidence in fitting, recommending, and selling Altra products. - Consistent execution of service standards and field metrics. - Strong year-over-year growth within the assigned territory. - Proactive problem-solving and continuous improvement through feedback and learning. Benefits - Hiring Range: $60,000.00 USD - $75,000.00 USD annually. - Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. - Detailed information on your benefits will be provided during the hiring process.

• Support retail partners through in-person store visits, product demos, and sales floor engagement • Deliver clear, engaging product presentations to educate and motivate retail staff and consumers • Implement merchandising and promotional activations • Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities • Build excitement and awareness for Altra by engaging retail and community partners • Represent Altra at local and national events, races, and expos • Foster meaningful, long-term relationships that drive advocacy and repeat sell-through • Complete detailed, accurate, and timely activity reporting via designated tools

• Represents the company by making outbound contacts to members and/or providers regarding a variety of issues. • Performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. • Performs necessary follow up with members and/or providers. • Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

• Perform Commissioning installations, Preventative Maintenance, sophisticated trouble shooting, problem analysis and product specific service on Innomotics product line. • Provide customer training on maintenance and operation of MV VFD systems. • Performs sophisticated maintenance on tools, test equipment, etc. • Must be proficient with use of various hand tools, torque wrenches, etc. • Ability to climb ladders, stairs and work at height, as the need arises. • Ability to lift heavy objects, bending & reaching, as the need arises. • Completes documentation of all work performed – Commissioning, Preventative Maintenance, Upgrades, trouble shooting, etc.