Role Description This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state’s health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal. Key Responsibilities - EHR Integration & Technical Onboarding - Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as NC*Notify. - Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs. - Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues. - Healthcare Interoperability Standards & Compliance - Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards. - Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods. - Data Quality & Validation - Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements. - Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data. - Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments. - Training & Provider Support - Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools. - Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination. - Assist providers in understanding data flows, reporting requirements, and best practices for interoperability. - Cross-Team & Program Collaboration - Collaborate with NC HIEA teams on interoperability and data quality initiatives. - Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes. Qualifications - Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen. - Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI. - Experience validating structured clinical data and troubleshooting EHR integration issues. - Ability to interpret clinical workflows and map them to data exchange requirements. - Knowledge of HIPAA and health information privacy/security requirements. Desired Skills - Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments. - Experience with SQL, interface engines, or data mapping tools. - Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV. - Experience working with rural or underserved provider settings.

Role Description Are you someone who speaks Italian, and you're looking to move abroad? Mercier Consultancy is excited to offer a fantastic opportunity for Italian Speaking Customer Care Representatives willing to support Italian-speaking customers for renown market brands. This unique opportunity allows you to work and live in an inspiring environment, enabled by a fully paid for relocation package to Greece and is ideal if you're looking to start a new chapter in your life, in a positive international environment, stress-free and seamless. - Deliver professional and timely customer support in Italian. - Assist customers with product information, order management, and issue resolution. - Maintain accurate documentation of customer interactions in CRM systems. - Resolve complaints effectively, ensuring customer satisfaction and retention. - Collaborate with internal teams to improve customer service processes and resolve complex issues. Qualifications - Exceptional fluency in Italian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Strong communication skills and attention to detail. - Strong problem-solving abilities and customer-oriented mindset. - Willingness to relocate to Greece and adapt to a multicultural work environment. Benefits - Competitive Monthly Salary. - Fully Paid Relocation Package. - 2 Extra Annual Salaries. - Work in a positive international environment. - Fully Paid Training. - Health Insurance. - And many more benefits! Company Description

Role Description Optum Care Delivery is seeking a Customer Service Representative to join our team. As part of the Optum Care Delivery organization, you will play an integral part of our vision to make healthcare better for everyone. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer up to 90 days of paid training. External hires will need to be on-site for one and a half days for orientation. Internal hires will not need to complete orientation. The hours during training will be 8:00 am - 5:00 pm MST, Monday - Friday. Upon successful completion of the training period, employees may be eligible for a remote work schedule. Primary Responsibilities: - Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Communicate directly with clinical staff for patient needs. - Medication refills, referral requests, chart troubleshooting. - Scheduling appointments for patients – entering and updating demographics. - Other tasks as needed. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools. - Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to type 40 wpm. - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST. Requirements - 1+ years of health care experience. - 1+ years of call center experience. - Knowledge of Medical Terminology. Telecommuting Requirements - External candidates must reside within commutable distance to the office at 165 S Union Blvd, Lakewood, CO 80228, to complete a day and a half of on-site orientation. After orientation, they may enjoy the flexibility to telecommute from anywhere within the U.S. - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Field calls/contacts from Guests via voice / email methods • Represent the client and protect the client’s brand with exceptional professionalism • Book and promote reservation services • Answer any questions customers might have about the reservation process • Book hotel reservations in multiple, online systems • Overcome booking objections, assume, and close the booking • Follow the approved call/sales flow to meet department sales metrics • Understand the sales opportunity on each call and meet conversion sales metrics • Use standard technology: Soft-phones, e-mail, webcam, and web browsers • Maintain up-to-date knowledge of client promotions • Complete all assigned training as necessary