• Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region. • Coordinate, schedule, and execute objective based system training for your customers: monitor and report on training outcomes. • Serve as a subject matter expert for General Imaging Ultrasound and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward. • Penetrate competitive accounts and communicate current market intelligence back to the business. • Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans/strategies that support new product assimilation for General Imaging Ultrasound, and ongoing training needs. • Support trade shows and professional conferences by performing product demonstration and customer training. • Act as focal point for modality/team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives. • Embrace and promote adoption of hybrid training delivery mindset for your customer. • Maintain required well-written pre and post training documentation in conjunction with global guidance. • Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

• Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our orthotic products and fitting techniques. • Develop broad-based technical and clinical knowledge & experience with our Ottobock orthotic portfolio to educate our customers on fitting indications and procedures. • Support customers via phone or MS Teams with product troubleshooting measures. • Assist with patient care activities & manage complex fittings via strategic visits (onsite and virtual) with our customers. • Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX. • Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field. • Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments • Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future orthotic development projects. • Provide technical support to our custom fabrication department as needed • Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.

- Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders. - Assists in managing the customer’s clinical expectations. - As available, provides competitive product performance information to headquarters, marketing, or engineering groups. - May coordinate or lead customer and/or employee training courses. - May conduct large group presentations at seminars, training programs, and trade shows. - May provide demo support to local, regional, and national customer trade events. - Formulates complementary support training information in the form of quick tips, workbooks, video media, and implementation guides. - Works with cross-functional teams as necessary to support and enable best services and optimize customer relations. - Creating and maintaining formal customer training support documents. - Designing and overseeing the initial and ongoing training for Clinical Applications Specialists, as well as continued training for new product releases. - Other duties as assigned by Training Operations and/or Applications Manager.

• Plan, implement and monitor study supply strategy overall supply chain strategy • Optimize supply levels to ensure continuity while minimizing carrying costs • Control manufacturing and delivery processes • Collaborate with Project Management, Vendor Management, and DLS Leadership • Develop and maintain detailed inventories of study drug • Develop procedures to increase efficiency throughout the supply chain while ensuring quality and safety • Identify process bottleneck and implement solutions in a timely manner