Role Description Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. - Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. - Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions. - Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. - Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. - Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools. - Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development. - Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations. - Use department tools and Salesforce to document account activity, manage projects, and support team visibility. - Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards. - Review timecards, monitor PTO, support performance management, and oversee special projects as assigned. Qualifications - Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles. - At least 2 years of experience handling complex customer accounts or mentoring team members. - Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes. - Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions. - Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions. - Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment. - Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development. Preferred Qualifications - Bachelor’s degree in Business, Healthcare, or a related field (preferred, not required). - Experience working in pharmacy, healthcare, or 340B program environments. - Experience using Salesforce or similar client management tools. - Experience presenting to customers and C-level leaders remotely or in person. - Experience sharing knowledge, mentoring junior team members, or supporting formal team development. Working Conditions - This role operates in a standard office environment with regular computer and phone use. - Occasional travel may be required for business meetings, events, and customer visits. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Compensation and Benefits - Annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers • Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities • Lead regular Executive Business Reviews and agency-level health check-ins • Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments • Identify and proactively manage customer health risks • Partner closely with federal system integrators, OEM partners, and prime contractors • Serve as the voice of the customer internally • Support renewal readiness by ensuring customers are achieving their defined success metrics

• Building and leading a team of high-performing Client Success Managers • Identifying and nurturing talent within the team, providing mentorship and training to enhance skills and capabilities • Efficiently allocating resources across the assigned portfolio of clients ensuring all clients have a named Client Success Manager • Manage CSMs as they evaluate and gauge relationship health, providing a predictive view of clients that are at risk • Manage and support the team to cultivate strong, long-lasting relationships with clients, understanding their needs, and ensuring that the services delivered align with their objectives • Manage a portfolio of accounts and an associated CSM team • Collaborating with executive leadership, evaluate factors affecting client relationships and provide findings of key drivers and recommendations • Establishing and maintaining quality standards for services provided

Role Description As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. - Own retention and engagement through regular check-ins, actionable insights, and timely follow-through. - Guide clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. - Work closely with Account Managers, who own the commercial relationship, while you own the partnership. Your first 18 months: - First 30 days: Get up to speed on the product, the business, and the tools and processes that'll set you up for success. - By 60 days: Start building relationships. Arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. - By 90 days: Conduct Business Reviews with senior stakeholders, build strong client health scores, and drive engagement through monthly check-ins. - By 12 months: Deliver an exceptional client experience, targeting 90%+ gross revenue retention. - By 18 months: Have a proven track record as an Adthena CSM, with a clear path ahead. Qualifications - Native French speaker with strong written and spoken English. - 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role. - Strong stakeholder management skills, comfortable engaging up to C-level. - A solid understanding of the digital marketing landscape, including paid search. - Strong analytical skills — confident working with data and translating it into actionable insights. - A customer-centric mindset focused on delivering value and driving outcomes. - SaaS background is a plus. Requirements - Reporting to: Senior Manager, Customer Success. - Location: Remote (UK or EU) OR London (Hybrid 2 days/week). - Interviews: 4 Stages. - Start Date: ASAP. Benefits - Strong Culture: 93% average approval rating for company culture. - Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation. - Trust-Based Vacation: Take as much time off as you need, when you need it. - Remote-First: 52% of Adthenians work fully remote. - Flexible Work: Work how and where you do your best. - Career Growth: Bespoke training and career development via "Sherpa plans." - Private Medical Insurance: Fully covered health care. - Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling. - Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. - Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. - Home Office Stipend: $200 for your ideal remote setup. - Swag Welcome Gift: $70 credit to grab some merch. Company Description Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. - Trusted by global brands like Citibank, L’Oréal, and Volvo. - Redefining search intelligence since 2012. - Earned 8 major search industry awards in 2025.