• Own the overarching Revenue Technology strategic roadmap across CPQ, CLM, and Bids & Tenders, including portfolio governance and innovation alignment. • Align the portfolio with emerging innovation and next-gen capability, ensuring the roadmap anticipates where Revenue Technology capabilities are heading. • Lead program governance across the global CPQ/CLM/Bids & Tenders implementation, ensuring consistent standards and delivery discipline across all workstreams. • Establish governance frameworks, standards, and decision rights that protect enterprise consistency while enabling approved local and business-unit variation. • Oversee the program roadmap, business readiness, risk management, and milestone tracking end to end. • Drive a consistent operating cadence across AMER and International workstreams. • Lead key decision forums and steering committees, and own executive stakeholder reporting on roadmap, trade-offs, and delivery outcomes. • Manage cross-functional stakeholder alignment and executive reporting across Commercial, IT/Digital Solutions, Finance, Procurement, and senior leadership. • Own and lead the Revenue Technology governance model — decision rights, escalation paths, and review cadences — ensuring decisions are made deliberately, not by default. • Steward the team’s ownership mandate: because Revenue Technology owns the commercial-technology strategy and defends the investment case, this role ensures that ownership is exercised — setting the strategy-to-budget linkage and holding partners accountable to what is committed. • Own vendor relationships, contract governance, and license management across Revenue Technology platforms (e.g., CPQ, CLM, and Bids & Tenders solutions such as Oracle and Conga/Apttus). • Partner with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget controls. • Identify opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation. • Own the single-backlog intake framework, triaging demand across regions and business units on a Now / Next / Later basis with clear, defensible prioritization. • Maintain integrated roadmaps guiding CPQ, CLM, and Bids & Tenders initiatives from concept through delivery and value realization. • Identify cross-program dependencies, downstream impacts, and organizational-readiness factors to ensure seamless execution. • Ensure commitments are made with discipline and governance — not in the room, without process — closing the intake-governance gap that creates risk when demand arrives piecemeal. • Drive execution across multiple concurrent initiatives spanning CPQ, CLM, and Bids & Tenders platforms, data, and AI enablement. • Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery, in partnership with the shared TDS Program Manager. • Establish and run the operating cadence — ceremonies, sprints, demos, and releases — that drives accountability, transparency, and momentum across workstreams. • Plan and facilitate in-person requirement workshops and program forums, owning the output and the path from design through requirements to release. • Coordinate how new business is onboarded into the product model, walking stakeholders from intake through requirements to release (“into the factory”). • Coordinate change management and business-readiness activities across regions and workstreams to ensure adoption. • Monitor success metrics — adoption, cycle time, data quality, and cost management — ensuring business objectives are achieved. • Track progress using objective data and performance indicators; adjust plans and priorities based on insight and results. • Ensure initiatives deliver measurable and sustained business value through disciplined value-realization practices. • Serve as the integrator between business leaders and delivery teams across the Revenue Technology portfolio (CPQ, CLM, and Bids & Tenders). • Translate complex initiatives into clear, outcome-focused narratives for executive audiences. • Influence executive decisions through fact-based insights, structured recommendations, and clear articulation of trade-offs.

Role Description This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences. - Manage and support a team of Training Coordinators. - Own day-to-day execution of the Enrollment training program. - Lead onboarding training for new Enrollment Specialists. - Reinforce learning through ongoing coaching and feedback. - Identify and report on training and performance trends. - Maintain training data, reporting, and program documentation. - Coordinate ongoing education and skills development initiatives. - Partner with Quality to drive continuous improvement. - Support training program evaluation and effectiveness measurement. - Contribute to organizational readiness and change management. Qualifications - 5+ years of education and enablement experience, with a minimum of 2 years of direct management of a Training team. - Education & Enablement experience in call center and/or healthcare settings. - Experience leading training, enablement, learning and development, or workforce education programs. - People management or team lead experience. - Experience delivering or overseeing onboarding programs. - Strong training operations and program management skills. - Experience using data to improve learning outcomes. - Excellent facilitation, coaching, and communication skills. - Strong partnership and collaboration skills. - Self-directed and accountable. - Comfortable managing multiple priorities simultaneously. Requirements - Preferred: Experience in healthcare navigation, care management, patient engagement, enrollment, customer success, or contact center environments. - Preferred: Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement. Benefits - Base salary for this role is $85,000. - Salary range could be lower or higher depending on the level of hire. - Includes equity, benefits, and other opportunities at Thyme Care. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

• Own the day-to-day administration of HubSpot and Airtable CRM • Build and maintain pipeline, funnel, and forecast reporting • Document the sales process and translate into SOPs • Partner with Marketing to ensure effective sales enablement • Run ad-hoc analyses for leadership

• In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals. • Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems. • You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes. • Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals. • Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value. • Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements. • Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions. • Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics. • Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement. • Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy. • Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization. • Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.