Intus Care

• Coordinate logistics, booth assets, shipping, and vendor requirements for 3–4 industry conferences. • Plan and execute a dedicated customer conference and a high-profile cocktail party in Denver. Manage venue logistics, catering, AV, and attendee experience. • Establish and maintain the master event timeline. Proactively manage internal stakeholders (including marketing leadership) by setting deadlines, tracking deliverables, and ensuring content/promotional tasks stay on schedule. • Sourcing, negotiating, and managing contracts with venues and vendors while tracking strict event budgets.

• Own the day-to-day administration of HubSpot and Airtable CRM • Build and maintain pipeline, funnel, and forecast reporting • Document the sales process and translate into SOPs • Partner with Marketing to ensure effective sales enablement • Run ad-hoc analyses for leadership

• Deliver end-user and superuser training across IntusCare’s product suite, both virtually and onsite. • Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs. • Support clients during go-live weeks, providing hands-on assistance and reinforcing best practices. • Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions. • Serve as a trusted training resource to clients throughout their implementation journey. • Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed. • Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress. • Escalate concerns or risks to leadership as appropriate. • Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality. • Stay current with product updates and enhancements to ensure accurate and up-to-date training content. • Document client training progress, attendance, and outstanding follow-up items.

• Support the Executive Assistant in managing complex, frequently changing executive leadership calendars. • Handle external scheduling for Client facing teams. • Assist in coordinating domestic travel and accommodations. • Manage the monthly expense reports for Executive Leadership, receipts, and reimbursement workflows accurately and on time. • Support onsite events and team gatherings, including booking meeting spaces, coordinating accommodations, managing catering, and researching venues for team dinners, client meetings, and happy hours. • Provide coverage for the Executive Assistant during out-of-office periods, ensuring continuity of support. • Collaborate effectively with a wide range of levels, personalities, perspectives, and communication styles. • Assist the People Operations team with various administrative projects as they arise. • Handle highly sensitive and confidential information with the utmost discretion at all times.

• Architect & Build – Design, develop, and maintain robust APIs and intuitive frontend interfaces using ReactJS, TypeScript, NextJS, NodeJS, and MongoDB. • Product partnership – Engage with PMs and Designers from ideation through delivery: scoping feasibility, identifying edge cases, decomposing large initiatives into deliverable milestones, and offering technical input that strengthens product decisions early. • Technical Leadership – Set best practices in code quality, testing, CI/CD, and system design. Mentor junior engineers and participate in code reviews. • AI & Innovation – Champion new technologies and approaches to improve our product and engineering process, leveraging AI and other tools.

• Support IntusCare’s Risk Adjustment team by performing State Encounter coding activities • Apply CPT and E & M codes in accordance with AMA coding standards and specific requirements for state encounter submission • Ensure accurate code selection reflects the complexity, medical decision-making, and time documented by the provider for each encounter • Ensure coding is supported by appropriate clinical documentation • Accurately document coding decisions using established templates and tools • Maintain high standards of coding accuracy and consistency in all assigned work • Follow all regulatory requirements and internal quality guidelines • Participate in quality reviews and feedback sessions to improve coding performance • Flag missing or unclear documentation for review by senior coding staff • Complete assigned daily and weekly coding volumes based on team needs • Adhere to defined workflows, turnaround times, and submission deadlines • Utilize designated coding platforms and internal tools to complete tasks • Escalate questions or blockers to the Manager or senior coders in a timely manner

Role Description The Utilization Management Nurse plays a critical role in ensuring high-quality, cost-effective, and compliant care for PACE participants supported by IntusCare. This individual partners closely with PACE Interdisciplinary Teams, Medical Directors, and provider networks to review service utilization, guide care decisions and support timely, appropriate transitions across care settings. Blending clinical expertise with analytical thinking, the Utilization Management Nurse ensures services are medically necessary, aligned with care plans and consistent with PACE regulations and best practices. This role is essential to maintaining program integrity, improving participant outcomes and supporting the delivery of coordinated, value-based care. Responsibilities - Rigorous adherence to PACE program service authorization policies, ensuring that participant care and related claims are: - Reasonable and necessary for diagnosis or treatment and consistent with PCP coordination decisions. - In accordance with accepted medical standards and consistent with the participant care needs including level of care and advanced care planning principles. - Active involvement in various aspects of the utilization management process, including: - Concurrent review of all hospital admissions (observation and inpatient) with the Interdisciplinary Team driving efficient and timely transitions of care, retrospective review of inpatient admissions under 48 hours, and claims submitted inconsistent with the service authorization. - Concurrent review of all subacute and SNF admissions with the Interdisciplinary Team driving efficient and timely discharge plans and transitions of care. - Coordination and review of all other services delivered by contracted providers and identified by the PACE program assuring consistency with Interdisciplinary Team service authorization, care plans, and PCP coordination decisions. - Employ effective use of knowledge, critical thinking, and skills to: - Advocate quality care and enhanced quality of life. - Advocate decreased hospital stay when appropriate. - Maintain accurate records of all patient related interactions. - Appeal Management - In cases of claim rejection, the Intus Care Utilization Management Nurse will lead the provider appeals process. Responsibilities Include: - Comprehensive review of provider network appeals. - Collaboration with the PACE Program's Medical Director to review and respond to appeal requests, ensuring issuance of a written determination consistent with the PACE program policies. Qualifications - 3 to 5 years of utilization management experience. - Current RN license. - Proven experience working in risk based integrated models of care. - Ability to use data to drive decisions and collaboration with internal and external stakeholders. - Strong strategic thinking, problem solving, and decision making skills. - Excellent communication and leadership abilities, capable of motivating and guiding teams toward timely and efficient care management strategies. Benefits - A chance to be a part of a trailblazing team in healthcare technology. - Competitive salary and equity package. - Comprehensive benefits including health, dental, and vision insurance. - A collaborative, inclusive, and dynamic work environment. - Opportunities for professional growth and development. Compensation The salary range for this role is $80K-$95K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location This is a fully remote role based in the United States. Sponsorship This position is not eligible for sponsorship.

Role Description IntusCare is seeking an IT Systems & Identity Specialist to join our IT team under our IT Manager. This is a hands-on role supporting both our internal operations and the technical infrastructure that powers our healthcare technology products. You'll own support for our workforce, manage user access across our cloud and SaaS environments, and contribute to the day-to-day systems administration that keeps IntusCare running smoothly. This is an excellent opportunity to grow technical depth across identity management, systems administration, and IT operations in a healthcare technology setting. Key Responsibilities - Support: Handle inbound IT support tickets for laptop issues, software configuration, and general IT troubleshooting. Escalate complex issues appropriately and track resolution through completion. - Device Lifecycle Management: Manage the procurement, imaging, deployment, and lifecycle of Mac and Windows laptops. Coordinate with vendors, track inventory, and ensure devices are configured and ready for end users. - User Provisioning & Deprovisioning: Manage user lifecycle in Microsoft Entra ID and third-party SaaS applications, including account creation, role assignment, license management, and offboarding. - Access Control & Troubleshooting: Administer user groups, application access, and multi-factor authentication (MFA). Troubleshoot authentication issues and access denials across our systems. - Third-Party System Configuration: Support configuration, integration, and troubleshooting of third-party systems including SaaS applications and healthcare-specific tools. - Ticket & Workflow Management: Log, prioritize, and track support requests using Jira Service Manager. Maintain clear documentation of issues, resolutions, and runbooks. - IT Operations: Contribute to IT infrastructure documentation, process improvement, and support broader IT initiatives under the IT Manager’s direction. - Automation: Identify gaps, edge cases, and improvement areas as we deploy automated systems (user provisioning agents, ticket triage AI, device lifecycle automation). Your real-world observations directly inform agent development priorities. Qualifications - 1–3 years of IT experience (help desk, systems administration, or equivalent hands-on technical support role). - Proficiency with Jira Service Manager (or similar ticketing systems). - Hands-on experience administering Microsoft Entra ID (formerly Azure AD). - Proficiency with Microsoft Office 365 (Teams, Exchange, SharePoint administration and user support). - Strong troubleshooting and problem-solving skills with ability to work independently and escalate appropriately. - Clear written and verbal communication; ability to explain technical concepts to non-technical users. - Willingness to learn healthcare IT compliance requirements (HIPAA, HITRUST familiarity a plus). Experience - Help desk, tier-1 or 2 support, or junior systems administrator role. - Supporting users on Windows or Mac laptops and troubleshooting common hardware/software issues. - Managing device lifecycle: imaging, deployment, inventory tracking, and end-of-life management. - Managing user accounts and access in cloud identity platforms (Entra ID, Okta, or similar). - Working with SaaS applications and cloud infrastructure. Preferred Qualifications - Experience with automation tools or scripting (PowerShell, Python, or equivalent). - Familiarity with Claude Code or other AI coding tools. - Microsoft certifications (AZ-900, AZ-104, or similar). - Prior experience in a healthcare or compliance-heavy environment. - Experience with mixed Mac and Windows fleet management, including use of MDM tools (Mosyle, Jamf, or similar). Compensation The base salary range for this role is $70K-90k/Year. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work Location This is a fully remote role based in the United States. Sponsorship This position is not eligible for sponsorship.

• Own full-cycle recruiting for engineering and data roles (sourcing → offer) • Partner with hiring managers to define role requirements and hiring strategy • Proactively source and engage high-quality technical candidates • Manage and optimize candidate pipelines in Ashby • Deliver an excellent candidate experience through clear, consistent communication • Drive efficient interview processes and ensure timely feedback loops • Advise stakeholders on market trends, compensation, and hiring best practices

• Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering. • Define, measure, and continuously improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics across all products and services. • Lead production reliability for the full platform, including monitoring, alerting, on-call operations, incident response, root cause analysis, and MTTR reduction. • Establish release readiness standards, deployment safety controls, and quality gates to ensure stable and predictable product releases. • Manage external SRE vendors and partners, including service delivery, SLA governance, escalations, performance reviews, and compliance expectations. • Lead QA engineering strategy with a focus on automation, regression prevention, test coverage, and reducing escaped defects in production. • Partner with Security and Engineering leaders to ensure cloud infrastructure, CI/CD pipelines, and operational tooling meet HIPAA, SOC2, and internal security standards. • Oversee core platform operations including Azure AKS environments, Kubernetes, GitOps workflows, CI/CD pipelines, GitHub Actions, secrets management, access controls, and audit readiness. • Drive observability maturity using tools such as Grafana, Prometheus, logging platforms, tracing tools, and automated alerting frameworks. • Collaborate with Product, Platform, and Engineering teams to embed reliability and quality best practices throughout the software development lifecycle. • Build, mentor, and scale high-performing SRE and QA teams while fostering a culture of ownership, accountability, learning, and continuous improvement. • Drive adoption of AI-enabled automation and intelligent tooling to reduce manual toil, improve productivity, and strengthen operational excellence.