• Lead customer relationships for the Steam Power Nuclear Services portfolio in the assigned region • Develop long term strategic plans by customer to drive market / customer penetration in support of Orders, Sales, Cash and Contribution Margin growth • Maintain on-going customer relationships and ensure customer satisfaction • Drive a sales pipeline on complex, multi-offering transactions that may include Parts, Repairs, Outage Services, Performance Upgrades, Digital Solutions, and Long Term Service / Parts Agreements • Develop and maintain key Account Plans with detailed insights focused on Customer’s Strategy, Customer ESG Policies, Organizational Structures, Buying Behaviors, Outage and Opportunity Forecasts • Continuously monitor and drive the development of the opportunity pipeline for regional opportunities • Provide leadership through the formulation and execution of proposal strategies that capitalize on GE's competitive strengths to serve the customer's needs while meeting GE’s business goals • Support the maintenance of accurate and current project and opportunity information in NEX • Provide demand forecasting and pacing support to Sales Operations / Finance • Work with Marketing and Product Line to develop new products and services for business growth

• Inbound customer service with a sales focus, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services. • The agent will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures. • Sales of products and services; • Specific technical tasks: Call center support offering voice and data telephony services or products, including service packages for residential or mobile phone lines, data packages, broadband, and fiber services; • Use systems to record interactions and apply service procedures.

• Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup. • Thrive in a fast-paced, multi-tasking type of work environment. • Are self-motivated to succeed but also enjoy a competitive, monthly incentive program. • Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction. • Demonstrate tact and diplomacy in handling problem solving situations. • Have the ability to learn complex government programs and Allsup processes, in a remote training environment. • Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.

• Develop and execute a bold after sales strategy • Drive after-sales warranty conversions and contract renewals • Proactively generate new service business by targeting the uncontracted installed base • Own and harmonize forecasting across the US and Canada • Build, manage, and convert a strong pipeline across renewals, warranty conversions, and new service opportunities • Take ownership of sales escalations and support large, strategic accounts • Lead the implementation of new ways of working within the team • Establish and track KPIs focused on commercial responsiveness • Partner with marketing to create promotional materials and sales enablement tools • Collaborate cross-functionally with system sales, field service, technical helpdesk, supply centres and other global stakeholders