• Inbound customer service with a sales focus, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services. • The agent will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures. • Sales of products and services; • Specific technical tasks: Call center support offering voice and data telephony services or products, including service packages for residential or mobile phone lines, data packages, broadband, and fiber services; • Use systems to record interactions and apply service procedures.

• Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup. • Thrive in a fast-paced, multi-tasking type of work environment. • Are self-motivated to succeed but also enjoy a competitive, monthly incentive program. • Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction. • Demonstrate tact and diplomacy in handling problem solving situations. • Have the ability to learn complex government programs and Allsup processes, in a remote training environment. • Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.

• Develop and execute a bold after sales strategy • Drive after-sales warranty conversions and contract renewals • Proactively generate new service business by targeting the uncontracted installed base • Own and harmonize forecasting across the US and Canada • Build, manage, and convert a strong pipeline across renewals, warranty conversions, and new service opportunities • Take ownership of sales escalations and support large, strategic accounts • Lead the implementation of new ways of working within the team • Establish and track KPIs focused on commercial responsiveness • Partner with marketing to create promotional materials and sales enablement tools • Collaborate cross-functionally with system sales, field service, technical helpdesk, supply centres and other global stakeholders

Role Description After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working every day to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive. This is a remote opportunity based out of Cincinnati, OH with travel expectations up to 35 percent of the time. Responsibilities - Hire, develop, motivate, and manage a quota-achieving sales team - Coach your team on a full cycle sales process, including efficient discovery meetings, live demos, and crafting solution proposals - Empower your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships - Partner and collaborate with peers and parallel teams to ensure expectations set during the sales process are met in delivery - Utilize Salesforce and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates - Accountable for new business growth across your assigned district Qualifications - 5+ years of sales experience in a sourcing and/or closing role - 3+ years of leadership experience - Proven track record of success - Passionate with the ability to inspire and motivate those around them - Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure Requirements - Management experience building customer-facing, quota-achieving full cycle sales teams - Experience working in a tech environment - Experience working in a fast-paced, high growth environment - Experience working in a retail environment - Proven track record of creating a winning culture that performs at a high level Benefits - Competitive compensation and benefits programs - Flexibility to meet Toasters’ changing needs - Total Targeted Cash compensation range: $165,000 — $264,000 USD - Uncapped commissions - Benefits and equity (if eligible) Company Description At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.