• Lead overall Oracle CX solution strategy and architecture • Define future-state Customer Service and Field Service operating model • Conduct executive workshops and CX transformation assessments • Align business processes with Oracle CX capabilities and industry best practices

• Lead the design and implementation of scalable, secure, and high-performance data architecture on Databricks • Define end-to-end data pipelines (ingestion, transformation, serving) using Spark and Delta Lake • Drive migration and modernization initiatives from legacy platforms to Databricks • Establish best practices for data engineering, performance optimization, and cost management • Design and implement data governance, security, and compliance frameworks • Collaborate with business stakeholders, data scientists, and engineering teams to translate requirements into technical solutions • Provide technical leadership, mentorship, and guidance to development teams • Ensure data quality, reconciliation, and reliability across data workflows • Integrate Databricks with enterprise tools (e.g., MuleSoft, Alteryx, BI/reporting platforms) • Stay current with Databricks innovations and recommend adoption of new capabilities (e.g., ML, AI, DBSQL, Unity Catalog)

• Build and ship AI agents, APIs, and applications on Affirm's internal platform (Snowpark Container Services / Quicksilver). You own the full lifecycle: architecture, containerization, networking, secrets, CI/CD, monitoring, and fixing what breaks. • Turn messy business requirements from People Operations stakeholders into production systems. Integrate with Workday, Notion, and case management tools so AI surfaces real answers from governed content, not model guesses. • Navigate Affirm's existing security and data governance infrastructure to get AI systems running safely on people data. RBACs, data classification, and access policies already exist, but connecting them across systems (Workday, Snowflake, case tools) is where it gets messy. You figure out what's allowed, build within those constraints, and make sure employee data stays where it's supposed to. • Design reliability infrastructure for multi-model LLM services. Structured output validation, fallback chains, circuit breakers for external APIs, and quality controls that catch hallucination before users see it. • Work directly with non-technical stakeholders to scope problems, make architecture decisions, and give honest assessments of what AI can and can't do. You translate in both directions. • Contribute to the team's shared Python codebase, dbt models, and Snowflake infrastructure as part of a small, full-stack team that ships fast. • Own what you build. When something breaks in production, you diagnose and fix it.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike Services is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform’s AI capabilities. This role will focus specifically on leveraging Falcon’s Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance threat detection, automate response workflows, and maximize security outcomes for customers. The Platform Professional Services Senior Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform's AI-powered detection and response capabilities. What You'll Do: Deployment and Operations activities may include: - Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities - Assist customers in optimizing AI-driven threat detection models and automated response workflows - Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy - Develop and implement AI-driven automation playbooks for security operations - Troubleshoot AI-related customer issues across small to large enterprises - Develop scripting and application solutions using Falcon APIs to enhance AI capabilities - Work closely with customers to interpret AI-generated alerts and findings - Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management - Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows - Support Incident Response teams with AI-powered threat hunting and forensic analysis - Develop and lead AI skills workshops for the Platform Professional Services team - Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral - Ability to travel up to 25% of the time What You'll Need: - 8 years experience performing IT deployments or in an end user/customer environment - Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications - Strong understanding of software deployment technologies - Very knowledgeable on Windows, Mac, and Linux platforms - Experience with AI-powered security tools and platforms - Knowledge of data science principles and their application to security operations - Experience with security automation and orchestration platforms - Very knowledgeable on Windows, Mac, and Linux platforms - Strong knowledge of Microsoft Office applications - Skillful communication and effective ability to build collaborative relationships - Strong experience presenting technical AI content to various audiences - Strong experience in computer and network systems security - Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems - Proactive and thorough ability to manage work and prioritize customer projects - Experience mentoring team members - Some experience leading a team to complete projects - High level of motivation; self-starter; results driven - Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes - Potential for travel and assignment work exists Experience in the following areas preferred: - Endpoint Security: Falcon platform (preferred), AV, and EDR solutions - AI/ML Technologies: Experience with machine learning models, natural language processing, anomaly detection, writing prompts - Programming for AI: Python, R, or similar languages for data analysis and model development, working with agents and/or building agents - Operating Systems: Windows, Linux, Mac - Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec - Development: PowerShell, Python, Bash, Batch - Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation - Compliance: CIS Benchmarks, STIGs, PCI, HIPPA - Database: SIEM, MSSQL, Splunk, LogScale - Identity: Identity, Active Directory, Azure-AD, SSO - Cloud: AWS, Azure, and GCP #LI-NA1 #LI-Remote This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $115,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:08-17-2026