Workforce and Community Education helps your organization realize the full potential of its talent.
Academic and Finance Advisor I
Location
United States
Posted
4 days ago
Salary
$20 - $21 / hour
Seniority
Junior
Job Description
Academic and Finance Advisor I
Workforce and Community Education
• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools. • Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success. • Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards. • Advise students on financial aid requirements, university policies, and changes to their course of study. • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables. • Maintain professionalism while supporting escalated students and delivering University communications. • Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment. • Maintain regular and reliable attendance, and perform other duties as assigned.
Job Requirements
- Bachelor's degree preferred
- Minimum of one (1) year of experience in advising, customer service or related is required
- Experience in student services or training and development in a collegial setting preferred
- Experience working in a fast-paced customer or student-centric position preferred
- Experience in higher education and technology-driven enterprise preferred
- All skills, abilities, and education will be considered for minimum qualifications.
- Knowledge of academic and business practices in an online university environment.
- Knowledge of University policies, procedures, and updates.
- Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students.
- Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines.
- Understanding of financial aid programs, the FDCP Act, and standard payment practices.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
- Maintains confidentiality and integrity in all interactions and documentation.
- Skilled in written communication, report preparation, and the use of technology for online engagement.
- Collaborative team player who contributes to a positive and productive work environment.
- Knowledge of and alignment with the University’s mission, vision, and goals.
- Proficient in Microsoft Office.
- Must be eligible to receive access to the National Student Loan Data System (NSLDS).
Benefits
- medical
- dental
- vision
- 403b with match
- paid holidays
- PTO
- free education benefits
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