Petvisor is the parent company of several leading tech companies — serving the vet health and pet services industries.
Program Adoption Manager
Location
United States
Posted
1 day ago
Salary
$70K - $82K / year
Seniority
Senior
Job Description
Program Adoption Manager
Petvisor
• Serve as the primary point of contact for veterinary clinics throughout the CarePath implementation journey, guiding customers from kickoff through successful launch, adoption, and transition to Customer Success • Configure CarePath environments, including tenant setup, user permissions, PIMS integrations, data validation, and workflow configuration, partnering with internal technical teams to troubleshoot and resolve issues as needed • Manage implementation milestones, timelines, training sessions, launch readiness activities, and project risks to ensure successful customer outcomes • Develop expertise in CarePath workflows, integrations, and data flows to translate technical requirements into simple, actionable guidance for clinic teams • Conduct onboarding sessions and training for veterinary clinic staff while creating and maintaining documentation, training materials, and resources that support successful adoption • Partner closely with Strategic Account Managers to support clinic-level onboarding, program opt-ins, and adoption activities for strategic accounts • Coordinate implementation activities across multiple customer journeys and partner programs, ensuring clinics are onboarded using scalable, repeatable processes • Collaborate with Product, Engineering, and project teams to manage shared data dependencies, align cross-functional workstreams, and prevent delivery blockers • Help define, test, validate, and operationalize onboarding frameworks, communication rules, suppression logic, and data workflows that can be replicated across additional product and medication journeys as the business scales • Gather customer feedback, identify recurring challenges and opportunities, and partner with Product and Engineering teams to continuously improve the product, implementation experience, and operational processes
Job Requirements
- 3+ years of experience in customer onboarding, implementation, customer success, technical support, or a similar customer-facing role
- Veterinary, animal health, or pharma industry experience
- Familiarity with PIMS systems (Cornerstone, Avimark, ezyVet) and the data challenges they present
- Experience with SaaS implementations, tenant configuration, user management, or software administration
- Experience working with SaaS products, software platforms, or technology-enabled workflows
- Strong customer communication skills with the ability to build trust and confidence with users
- Comfortable learning and working with technical systems, configurations, and software workflows
- Ability to troubleshoot issues, identify root causes, and coordinate solutions
- Strong attention to detail and ability to manage multiple customer implementations simultaneously
- A customer-first mindset with a passion for helping users successfully adopt new technology
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
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