Legal Consultant - Voice/Telephony
Location
India
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Legal Consultant - Voice/Telephony
Hiver
Role Description We need a specialist legal consultant to review our current architecture, assess our liability exposure, and produce actionable sign-offs and contract language — specifically for the US and EU markets. This is not a generalist legal research project. We have already done the research. We need an expert who can read our existing brief, fill the gaps, and produce legally defensible outputs. - Review our current Twilio account architecture (single direct account, shared number pool, no ISV/subaccount model) - Assess where regulatory and civil liability sits today - Recommend the contractual and architectural changes required to transfer liability from the platform to the end customer - Benchmark against market standard (Aircall, Zendesk Talk, Freshcaller model) - Voice-specific Acceptable Use Policy (AUP) - ToS amendment / clickwrap gate for Voice feature activation - Customer indemnification clause covering telecom-specific liability - Immediate suspension clause (carrier spam block, TCPA violation, abuse signals) - Recording consent allocation and logging requirements - B2B-only use restriction for outbound voice - Deepfake / AI voice cloning prohibition language - Wiretapping / two-party consent state indemnification language - India, Swiss FADP, and UK PECR regional carve-outs - FCC KYC / KYUP rulemaking implications (April–May 2026 FNPRMs) — originating provider classification - STIR/SHAKEN attestation obligations — does the platform need independent RMD registration or can it rely on Twilio's carrier status? - TCPA compliance posture — number reassignment (RND/45-day aging), high-volume account scrutiny, B2C restriction - Toll-Free Verification (TFV) liability allocation — platform vs end customer - CPNI obligations — do they attach given the platform's VoIP provisioning posture? - E911 / Registered Location requirements - Interconnected VoIP provider classification — yes or no, and what it triggers - 18 U.S.C. § 871 / Section 230 analysis — platform conduit defense - ECS / Number-Based ICS classification under the EECC — does provisioning real PSTN numbers trigger per-member-state registration? - EU AI Act readiness — emotion inference from voice (Article 5(1)(f) prohibition, Annex III high-risk classification, Article 50 transparency obligations); deadline August 2, 2026 - UK PECR / TPS / CTPS — AUP allocation and ICO exposure - GDPR / ePrivacy Directive — call metadata retention, lawful basis, data controller/processor allocation - Swiss FADP — sub-processor documentation, individual criminal liability shield for executives - ISO 42001 audit readiness — LLM vendor agreements prohibiting training on audio transcripts - HIPAA boundary — voice module restriction for BAA accounts vs downstream BAA chain with Twilio - Accessibility obligations (ADA / EU EAA) — RTT/TTY on provisioned VoIP numbers Qualifications - Expertise in telecommunications law - Experience with regulatory compliance in the US and EU markets - Familiarity with VoIP technologies and architectures - Strong analytical and problem-solving skills - Ability to produce clear and actionable legal documentation Requirements - Proven experience as a legal consultant in a tech or telecommunications environment - Strong understanding of relevant laws and regulations - Excellent communication skills, both written and verbal - Ability to work independently and manage multiple priorities Benefits - Flexible working hours - Remote work opportunity - Collaborative and supportive team environment
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