• Primary point of contact for employees on leave-related matters. • Partner with UNUM to process and update leave cases; participate in bi-weekly vendor calls. • Create and maintain leave cases in the UKG Leave module. • Communicate procedures, timelines, and pay/benefit impacts clearly to employees and leaders. • Manage all phases of FMLA (continuous and intermittent). • Coordinate STD/LTD claims with carriers and align outcomes with leave status and payroll. • Manage HSA/FSA payment processes during unpaid leave or upon return. • Administer state leave programs, military/USERRA, bereavement, jury duty, personal leaves, and company-specific leave programs. • Ensure accurate UKG time and attendance coding (LOA, intermittent hours) and reconcile with payroll for paid/unpaid status, arrears, offsets, and PTO. • Coordinate loan payments/repayments with Principal. • Oversee transitions from STD to LTD to COBRA/Direct Bill. • Participate in the ADA interactive process with HR Site Leaders and Safety, including essential job function review, restrictions, accommodations, and follow-up. • Support return-to-work planning, work restrictions, and transitional duty. • Collaborate with Benefits, Payroll, Safety, Workers’ Compensation, Talent Acquisition, and HR Site Leaders to ensure aligned processes. • Maintain compliance with federal, state, and local leave laws; recommend updates as needed. • Work with Legal/HR Compliance on escalated or complex cases. • Support audits by maintaining accurate, complete case documentation. • Identify trends (e.g., high intermittent leave in specific areas) and propose improvements.

• Drive customer engagement and sales performance through effective in-person interactions across rare cardiac accounts. • Build strong, compliant relationships with cardiology HCPs, multidisciplinary care teams, and office staff across assigned accounts. • Deliver approved promotional and disease-state messaging to support appropriate Rare Cardiac product use. • Leverage product, disease, and market knowledge to identify opportunities, prioritize accounts, and support patient finding and referral pathways. • Support patient access by providing information on prior authorization requirements, reimbursement support, hubs, and co-pay resources as applicable. • Collaborate with cross-functional partners to address customer needs, remove access barriers, and advance Rare Cardiac business objectives. • Use digital tools and insights to plan, execute, and optimize Rare Cardiac territory activities.

• Drive sales in assigned territory to maximize approved business objectives. • Engages with customers both face to face and virtually. • Develops and implements effective business and territory call plans. • Effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact. • Effectively builds rapport and relationships with customers in both live and virtual environments. • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities. • Compliantly leverages product and disease state knowledge using approved clinically oriented disease state information and patient resources, as applicable. • Demonstrates market knowledge, uncovering barriers and drivers across all relevant business channels (Public Health, Private Market, Retail, etc.). • Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical and Account Management, to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

• Ongoing process and documentation maintenance activities to ensure adherence to guidelines and successful credentialing and accreditation; • Initiate and facilitate licensing activities for new and existing clinicians of all types, including but not limited to physicians, nurse practitioners, physician assistants, social workers, psychologists and professional counselors; • Perform “white glove” licensing on behalf of clinicians; • Ensure successful completion of licensing plans assigned to clinicians and appropriately escalate issues that jeopardize this success; • Support accurate maintenance of clinician information necessary to meet regulatory and partner obligations; • Support the selection, implementation and maintenance of tools and resources for license management, including CME/CEUs and license renewal; • Provide logistical support for clinical team members, partnering closely with clinical care managers; • Find innovative ways to solve problems and iterate on existing processes; • Communicate risks, obstacles and milestones to leadership; • Post-project assessments to continually measure impact of process improvement efforts; • Support special projects including clinician workflows, licensing strategy, and other regulatory-related topics.