Role Description Softrams is seeking a Senior Product Manager/Health Insurance Policy SME with strong domain expertise in Medicare program knowledge, including understanding of Medicare Advantage (Part C) and Prescription Drug (Part D) plan structures, benefit designs, and enrollment processes. The individual will translate federal policy into requirements and document those requirements as user stories. The Senior Product Manager/Health Insurance Policy SME works with the team to prioritize policy changes and features and build software products. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This is a 100% remote employment opportunity. All remote work must be performed in the United States. Qualifications - Demonstrated abilities to analyze complex business processes and operations. - Ability to represent user needs as user story requirements. - Ability to identify gaps and come up with improvements. - Excellent oral and written communication skills. - Ability to document complex problems in a simple & intuitive manner. - In-depth knowledge of the Medicare Advantage (Part C) and Prescription Drug (Part D) plan structures, benefit designs, and enrollment processes. - Experience working with public facing civic tech projects. - Experience with Scaled Agile Framework (SAFe). - Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). - Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems. Requirements - Ability to successfully obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - A bachelor’s degree is required. - 8+ years of experience in software agile delivery working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.). - 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models. - 3+ years of experience with healthcare IT programs including working on Medicare Advantage and Prescription Drug programs. Responsibilities - Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis. - Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind. - Be an expert in the client’s regulations, policies, and systems. - Work with the team, customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points. - Conduct policy analysis toward developing and adapting business requirements. - Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback. - Work with sprint team to implement and accept user stories as defined. - Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting). - Develop Change Requests following change control policies and procedures established to monitor and control product vision. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career. - A culture of inclusion and opportunity for all.

• Own and drive the product vision and roadmap for the SmarterDenials teams - Appeal Writer, Management, and expansions — prioritizing initiatives that drive measurable clinical and commercial outcomes. • Hire, coach, and develop a team of Product Managers, raising the bar on craft, customer empathy, and execution across the group. • Deeply understand the SmarterDx user and buyer market, including payer behavior, denial patterns, and RCM workflows. • Engage customers to gather feedback, identify friction points, and surface opportunities for high-impact product improvements. • Define, track, and report on key success metrics to measure product performance, adoption, and business impact. • Support PMs leading a cross-functional team of engineers, data scientists, and designers through the full product development lifecycle.

• Develop and execute a product strategy aligned with Roebling's goals, identifying market opportunities and taking products from 0 to 1. • Lead the full product lifecycle from ideation to launch, driving development in collaboration with cross-functional teams and ensuring seamless business integration. • Work closely with sales to develop monetization and pricing strategies that align with market demand and company goals. • Analyze key performance indicators and leverage data to improve product performance, enhance user experience, and address both internal and external needs. • Conduct market research and gather feedback to stay ahead of industry trends and ensure products meet customer and internal efficiency needs. • Design cohesive customer journeys across all products for a consistent, user-friendly experience. • Manage external resources and occasionally dive into the code, while leading a small, scrappy team to ensure successful execution. • Manage data harmonization across platforms to optimize internal processes and enhance product value.

• Execute a clear 6–12 month stream roadmap that directly supports the broader Turnkey platform goals. • Align the team's daily delivery schedule to focus on a minimized number of the most critical, high-impact projects. • Track core product performance metrics, leveraging a structured metric tree to measure the real business impact of every shipped feature. • Start with the core client problem rather than the requested solution, uncovering actual business needs behind heavy intake pipelines. • Set and quickly test product hypotheses through analytics, user insights, and competitor research before starting large development tasks. • Analyze client brand performance alongside Account Management to discover revenue uplifts and opportunities for platform optimization. • Ship high-quality platform features, widgets, and layout configuration systems under tight compliance and time constraints. • Collaborate closely with engineers daily to refine technical solutions, unblock sprints, and maintain high delivery velocity. • Anticipate technical risks and proactively manage side effects or dependencies across related platform modules. • Manage complex intake pipelines from established B2C brands without letting conflicting client demands derail engineering focus. • Resolve cross-team execution dependencies independently, aligning with adjacent technical and business functions before potential roadblocks appear. • Communicate regular updates, work results, and research findings transparently to the rest of the product organization.