Head of Regional Operations
Location
Czechia
Posted
6 days ago
Salary
0
Seniority
Lead
Job Description
Head of Regional Operations
Heidelberg Materials
• Take full ownership of local IT operations across Europe, AMWA, and APAC. • Consolidate what is currently a patchwork of country-level teams, vendors, and operating models into one coherent, centrally governed operations organisation with clear accountability and consistent standards. • Build and form regional IT operations leadership teams: recruit, develop, and empower strong regional leads who can run day-to-day operations with autonomy while delivering against global standards. • Run local onsite support and field engineering across offices, plants, quarries, and production sites. • Deliver against SLAs that meet country expectations. • Restructure regional operations to drive savings: identify overlaps, eliminate duplication, optimise team sizes, renegotiate vendor contracts, and design smarter support models—while maintaining or improving service quality. • Own vendor management and third-party relationships for regional IT operations: manage outsourcing partners, negotiate contracts, enforce SLAs, and ensure that external providers deliver the same quality and responsiveness as internal teams. • Establish a unified incident management and escalation framework across all regions. • Collaborate with the global Infrastructure team to drive infrastructure standardisation across sites.
Job Requirements
- Proven experience running regional or global IT operations in a large, complex organisation—ideally spanning both office environments and industrial sites (plants, quarries, production facilities).
- Demonstrated experience in restructuring IT operations organisations: you have consolidated teams, redesigned operating models, and delivered cost savings while maintaining or improving service quality.
- Deep expertise in IT operations across the full stack: end-user computing, onsite support, field engineering, network and infrastructure operations, and industrial/OT-adjacent IT.
- Strong vendor management and negotiation skills: you have managed large outsourcing relationships, renegotiated contracts, and held third parties accountable for delivery against demanding SLAs.
- Proven crisis management capability: you have led responses to major IT incidents, disaster recovery scenarios, and cyber security events.
- Experience defining, negotiating, and delivering against SLAs in multi-country environments.
- Strong understanding of IT security, compliance, and risk management as they relate to infrastructure and operations.
- Experience with ITIL or comparable service management frameworks—not as a theoretical exercise, but as a practical foundation for running disciplined, measurable operations.
- Excellent senior stakeholder management: you are credible with country Managing Directors, plant managers, and central IT leadership alike.
- Outstanding organisational and coordination skills: you manage complexity across regions, time zones, vendors, and internal teams without losing control or visibility.
- A leader who builds strong teams: you attract, develop, and retain operational talent.
- Financial discipline: you manage operational budgets, track cost per user, and deliver savings targets.
- Resilience, stamina, and a genuine appetite for a demanding role.
Benefits
- Flexible working time models with up to 50% remote working within Germany
- 30 vacation days plus additional special vacation days
- Attractive compensation with profit share/bonus, Christmas, and vacation payment
- Multiple learning & development options: support of job-related further training, various technical and leadership development program
- JobTicket, JobBike and further special conditions and discounts for e.g., gyms
- Company fitness room, various sports classes, health, and prevention campaigns
- Individual onboarding with buddy program as well as various networking initiatives (Network of Women, International Network etc.)
- Modern headquarters next to the river Neckar with ergonomic workplaces and height-adjustable desks
- Canteen with discounted and healthy meals
- Bicycle and underground parking with charging stations – for e-bike and car
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