• Drive a high-performance sales culture across a fully remote team of 25+ Medicare sales agents, balancing accountability with energy and motivation • Provide real-time coaching on live calls, helping agents overcome objections and close complex Medicare enrollments • Monitor calls and deliver actionable feedback to improve close rates and maximize inbound lead conversion • Own team performance metrics, including conversion rate, talk time, and lead utilization • Manage scheduling and coverage across an 8am–8pm EST window to ensure full utilization of inbound demand • Lead and engage a mixed workforce model, driving consistency, retention, and output • Ensure adherence to CMS guidelines and Medicare marketing compliance, maintaining high-quality and ethical sales practices • Partner with Quality, Compliance, and Workforce Management (WFM) teams to optimize performance and lead utilization • Analyze team performance data to identify trends, coach to gaps, and drive continuous improvement

• Realizar llamadas salientes (de leads calificados) a clientes elegibles para Medicare que estén interesados en diferentes opciones de planes • Ayudarles a transferirse a un agente de ventas licenciado para su área • Utilizar réplicas para superar las objeciones de los clientes • Presentar por qué esto es beneficioso para ellos durante el período de inscripción abierta • Cumplir con los objetivos de transferencia • Disposición apropiada de cada llamada • Llamadas de fin de semana requeridas

• Develop and execute the long-term strategy for agency growth, profitability, and market expansion. • Inspire and lead a nationwide field organization focused on delivering exceptional results. • Recruit, develop, and retain top-performing agency owners, producers, and field leaders. • Strengthen agency productivity through coaching, sales enablement, technology, and modern distribution strategies. • Partner across Marketing, Product, Finance, Claims, Service, Human Resources, and Operations to create an exceptional experience for agents and customers. • Expand Horace Mann's presence within schools, districts, education associations, and local communities. • Lead innovative initiatives that enhance digital selling, lead generation, and agency performance. • Build a culture of accountability, collaboration, innovation, and continuous improvement.

• Attain annual sales quota and quarterly targets. • Deliver regional bookings goals through prospecting, qualifying, selling, and closing enterprise client accounts. • Demonstrated success in selling complex, multi-stakeholder, high-value enterprise solutions. • Collaborate with Sales Engineers, Marketing, Product, and Customer Success teams to deliver best-in-class customer experiences. • Manage prospective customer relationships through all phases of the sales cycle. • Develop and nurture relationships with potential enterprise customers in the North West region. • Develop and implement regional pipeline growth strategies. • Leverage all available resources, internal and external, to grow the regional pipeline of opportunities to 4x bookings goals or more. • Gather Account Intelligence to populate account plans for Top 25 / Top 100 Focused Account List. • Work with Focus Partners to cultivate prospect and customer accounts. • Collaborate for Field Events and Customer Meetings. • Build relationships with regional and national partners. • Track customer information and provide continuous forecast and pipeline accuracy through diligent CRM and forecasting platforms upkeep. • Ensure accurate and timely updates to the CRM system. • Ensure regional bookings are clean and complete to meet Quote to Cash requirements. • Manage the end-to-end sales process, ensuring smooth transitions from quote to cash. • Report customer feedback and competitive analysis to appropriate company personnel. • Assist in product development by providing valuable market insights.