• Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness. • Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready. • Partner with senior leadership to identify and mitigate organizational memory risks. • Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive). • Build and mobilize a cross-functional network of department champions to lead migration efforts. • Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT. • Partner with Legal to manage compliance carve-outs, legal holds, and retention policies. • Standardize knowledge capture for critical transitions (departures, role changes, org redesigns). • Embed retrospective practices to systematically document decision rationales and project context. • Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT. • Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity). • Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles). • Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

• Lead and mentor a team of commerce specialists, fostering a culture of collaboration, innovation, and continuous improvement in a commerce-focused environment. • Own and manage key client relationships, serving as the primary point of contact and ensuring alignment with client objectives and commerce business goals. • Integrate the company’s product and technology suite into commerce strategies, focusing on scalability, growth, and efficiency. • Oversee the analysis of complex commerce data to extract actionable insights, providing strategic recommendations for optimization. • Develop and implement strategic plans to drive growth, retention, and profitability for commerce clients.

• Supervise an inter-disciplinary project team of construction managers and contractors while facilitating critical design and construction meetings with external professionals and enterprise clients. • Develop and manage detailed capital budgets and project schedules in cooperation with corporate finance, while deploying procurement strategies to manage bid processes, general contractors, and change orders. • Oversee the integrated testing and commissioning of complex mechanical, electrical, and IT systems, ensuring all workflows have rigorously reviewed Methods of Procedures (MOPs) and Standard Operating Procedures (SOPs). • Review building codes and NFPA standards to ensure a safe work environment, while auditing installed components to verify vendor scope completion and validate design documentation.

• Manage and supervise an inter-disciplinary project team of construction managers and contractors while conducting design and construction meetings with external professionals, internal employees, and clients. • Develop and manage detailed schedules and capital budgets in cooperation with business clients, real estate, and finance, while overseeing bid processes, cost reduction efforts, change orders, and payments. • Oversee the commissioning and integrated testing of complex mechanical, electrical, and IT systems, while developing and reviewing Methods of Procedures (MOPs) and Standard Operating Procedures (SOPs). • Conduct audits of installed data center components to verify vendor job scope completion, validate design documentation, and ensure adherence to building codes and NFPA standards.