• Execute the customer onboarding process, conducting risk analyses through compliance checks, media and negative-image searches (KYC); • Identify potential risk alerts and forward them to the responsible teams for validation and remediation; • Monitor and authorize billing releases based on approved credit limits; • Assist in controlling customer credit limits and financial exposure; • Support the credit and risk department’s routines, ensuring organized and efficient processes; • Prepare and update risk reports for the customer portfolio; • Assist in generating reports related to insurers and area processes; • Help organize and manage documentation and customer registration information; • Interact with internal teams to ensure alignment and speed in credit analyses and billing.

• Conduct fire and safety code inspections • Perform comprehensive plan reviews • Prepare written and electronic reports • Issue notices of correction • Interpret code regulations • Resolve complex technical problems • Maintain excellent customer service • Support business development efforts • Manage assigned projects • Travel as required for inspections

Role Description This employee performs monthly vent check assessments in a timely and professional manner. They are generally responsible for the completion of the vent check assessment and supply order. The employee is also responsible for logging and tracking appropriate patient/vent information. - Performs remote vent checks in a timely and professional manner - Generally responsible for completing vent checks, logging information following the correct processes in place, and communication to the centers and Regional Healthcare Managers - Provides patient education as an intricate part of the patient care activity according to the patient need and Lincare policy - Maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts - Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning - Represents Lincare through professional personal appearance, patient care activities, and content of written reports - Facilitates prescription collection - Maintains patient records in complete and organized manner in compliance with accreditation standards Qualifications - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Required - Must complete 1 week of field training with a center RT - Level 1 - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Level 2 - Minimum, two years of experience in home healthcare - Level 3 - Minimum, three years of experience in home healthcare - May be involved in training of other Healthcare Specialists Requirements - Must have excellent human relations skills to interface with doctors, other referral sources and patients - Must be computer literate Licenses and Certifications - Must have completed all training/education required to obtain requisite certification, registration, and/or license described below - Must be a clinician authorized within his/her scope of practice (as established by applicable state law or if none, by the applicable national board) to provide all patient care services offered by Lincare from time to time - Will be required to obtain additional State licensing for States assigned - Must remain certified, registered, or licensed by the applicable state and/or national board governing his/her clinical practice or as otherwise permitted by law

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention • Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence • Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint • Make sound, business-aware decisions in ambiguous or time-sensitive situations • Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience • Identify patterns and root causes, translating customer signals into actionable improvements • Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team