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Process Strategy and Optimization Lead

StrategyStrategyFull TimeRemoteSeniorTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

19 hours ago

Salary

$106K - $125K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglishPMP

Job Description

Process Strategy and Optimization Lead

Airbnb

• Drive operational excellence across key programs which tie directly with the topline goals of the fraud and safety operations team. • Lead end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms to ensure solutions stick. • Translate business and operational requirements to cross functional stakeholders across our platform product, tools. policy, engineering, and shared services teams. • Achieve strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices. • Thoughtful application and execution of AI into our operations teams, to minimize waste, streamline process, and drive consistency in delivery. • Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption. • Champion continuous improvement, fostering Lean and Six Sigma principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

Job Requirements

  • Bachelor’s or Master’s degree in Engineering, Science, or a related field (Management consulting, Industrial engineering, or similar background is preferred).
  • 6+ years of experience driving operational excellence across large-scaled operations, with a proven track record of results.
  • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.
  • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
  • Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
  • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
  • Strong organizational, project management, and stakeholder communication skills.
  • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
  • Self-starter with a high degree of ownership, initiative, and autonomy.
  • Lean/Six Sigma Black Belt, PMP certification or comparable is a plus.

Benefits

  • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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