• Demonstrate ability to fulfill responsibilities of the Business Analyst Associate • Identify and document emerging business requirements • Intelligently question business partner and knowledge worker preferences to identify unique value drivers • Properly prioritizes business lines and enterprise demands • Accurately translates business requirements into functionality • Manages requirements to meet performance expectations • Understands industry-specific trends that impact the organization • Clearly articulates benefits in business language • Manage ambiguity and create accurate project effort estimates • Accurately quantifies project-specific risks through the development lifecycle • Identifies solution interdependencies • Stays abreast of and creates awareness of technology developments related to business requirements • Identify commonalities and suggests a consistent approach across projects in the absence of standards • Guide team decision making • Provide stakeholders with accurate view of challenges • Effectively navigate conflict between multiple stakeholders • Shares best practices, process, and environmental knowledge

• Lead requirements discovery and analysis efforts for insurance and e-commerce initiatives. • Partner with business, product, compliance and IT teams to translate business needs into functional requirements, user stories and process flows. • Analyze insurance operations including policy lifecycle, enrollment, billing, claims and regulatory requirements. • Support e-commerce capabilities such as online quoting, enrollment, payments, customer self-service and digital integrations. • Document current-state and future-state processes, identifying opportunities for optimization and scalability. • Facilitate workshops, backlog refinement sessions and solution reviews, while supporting UAT planning, execution and defect resolution.

• The Business Analyst – Travel Technology is responsible for analyzing, documenting, and supporting mid-office technology, agent systems, and applications used across the Global Travel Collection. • Act as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service, and operational quality. • Supports both leisure and corporate travel divisions by driving productivity-enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation, and integration with third-party travel technology providers. • Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients. • Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements. • Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists. • Analyze current-state workflows and systems, identify gaps, and define future-state solutions. • Clearly communicate desired functionality versus existing system behavior to technical teams and vendors. • Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions. • Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution. • Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment. • Manage and prioritize multiple concurrent projects across departments and systems. • Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution. • Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides. • Communicate project status, risks, and changes clearly and proactively to stakeholders. • Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes.

• act as the primary functional liaison between the client, MCOs, and our internal technical teams • lead requirements gathering sessions • manage client expectations regarding system capabilities and timelines • investigate root causes of systemic issues and collaborate with Operations team • serve as the Subject Matter Expert on Medicaid workflows • support Compliance Manager in assessing impact of new mandates