• Serve as the primary point of contact for assigned client accounts. • Build strong, long-term relationships through proactive communication. • Lead client onboarding and ensure a seamless transition into active campaigns. • Communicate with clients via Zoom, phone, email, and messaging platforms. • Present and explain PPC, SEO, and Local Services Ads (LSA) performance reports in a clear and easy-to-understand way. • Manage client expectations and provide strategic recommendations based on campaign performance. • Collaborate closely with internal marketing teams to ensure timely execution of projects and deliverables. • Monitor account performance and identify opportunities to improve results and grow client accounts. • Deliver an exceptional client experience throughout the customer journey.

Title: Digital Sale Support Representative Location: Phoenix, AZ, United States Department: Sales Job Description: Description This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. I. Job Summary The Representative, Digital Sales Support is responsible for facilitating live Chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers by use of phone conversations (outbound / inbound), email, chat technology, and other channels to potential clients to promote, sell, and enroll company products and related services. Explains any of the product lines the company offers. Provides accurate information regarding each product line while assisting in the enrollment and/or purchase procedure while exercising the highest levels of integrity in customer service throughout the customer's experience. II. Essential Duties and Responsibilities - Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible. - The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs. - Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills. - Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues. - Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.) - Prepare reports as needed and/or handle general administrative duties as appropriate. - Uses authorized system to gather information, provide information, and/or update customer records. - Technically savvy with high understanding and use of digital products to drive client results. - Building relationships with buyers within key accounts for sustained and repeatable transactional execution. - Researching aspects of the waste and environmental services business. - Closes prospective customer sales using knowledge of WM services. - Leverages existing customer relationships to identify new waste stream opportunities. - Corrects errors for setups and service changes as needed. - Works to understand customers’ needs, issues and requests. - Work with technical/operations staff to proactively address customer needs. III. Qualifications A. Required Qualifications - Bachelor's Degree (accredited), or in lieu of degree - High School Diploma or GED (accredited) and 4 years of relevant work experience. - 2 years in customer service (in addition to education requirement) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days.

• Turn campaign priorities into clear timelines, deliverables, and launch plans, while coordinating stakeholders, approvals, and dependencies to keep projects moving • Partner with the editorial content writer, email specialist, and internal stakeholders to ensure campaigns are built, routed, and launched accurately and on time • Execute digital marketing campaigns across email, landing pages, nurture programs, web content, and other digital channels • Build and adapt campaign assets in tools such as Canva, Stripo, and HubSpot as part of campaign execution across digital channels • Manage campaign setup, segmentation, QA, and deployment within marketing platforms and workflows • Execute testing across messaging, subject lines, calls to action, layout, audience targeting, and campaign flow, and recommend practical improvements based on performance • Ensure campaign execution aligns with audience needs, business goals, and brand standards • Identify and address process gaps or bottlenecks that could delay launches or reduce campaign effectiveness

• Execute daily customer-facing communications through the Customer Data Platform (CDP), including email and SMS campaigns. • Manage CRM audience segmentation by leveraging behavioral, demographic, and psychographic data to ensure precise targeting across markets. • Produce weekly reporting on CRM and marketing campaign performance, highlighting key insights and trends. • Collaborate with cross ‑ functional teams to develop CRM communication strategies for email and SMS channels. • Write compelling copy for subject lines, preview text, and SMS messages, aligned with brand voice and campaign objectives. • Monitor and analyze campaign results to identify performance wins, optimization opportunities, and gaps in strategy. • Build, implement, and maintain CRM automations and workflows to support lifecycle marketing and enhance customer