Autodesk is an award-winning Fortune 1000 company based in San Rafael, California. Over the years, the company has made significant contributions toward revolut
Renewals Representative, Account Based
Location
Denmark
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Renewals Representative, Account Based
Autodesk
• Independently own and execute full renewal workflows across assigned regional customer accounts • Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy • Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns • Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches • Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues • Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships • Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems • Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn • Use data, insights, and workflow automation to improve renewal efficiency and predictability • Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles • Partner with Customer Success Managers to align on adoption, retention, and renewal strategy • Provide light‑touch support to partners on partner‑owned or assisted renewal accounts • Share insights on churn risk, renewal blockers, and missed upsell signals across teams • Provide guidance and informal mentorship to less experienced renewal or sales colleagues • Share customer feedback on product experience, packaging, and commercial friction with internal teams.
Job Requirements
- Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
- Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
- Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
- Commercial awareness, including experience negotiating renewal terms and addressing customer objections
- Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
- Highly organised and capable of managing competing priorities in a fast‑paced environment
- Familiarity with Nordics customer buying behaviours and regional commercial practices.
Benefits
- Salary is one part of Autodesk’s competitive compensation package.
- Offers are based on the candidate’s experience and geographic location.
- In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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