• Courses will be taught in Spanish. • Faculty engage, challenge, and support students in an online learning environment. • Contribute to activities related to teaching effectiveness and student retention. • Maintain expertise in discipline and adhere to APUS guidelines and mentoring.

• Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder across all age spectrums. • Psychopharmacological management of all psychiatric diagnosed treatment conditions • Provide medication-assisted treatment to those with OUD in active withdrawal or recovery. • Supportive psychotherapy, motivational interviewing and proficiency in trauma informed approach, harm reduction modeling and patient-centered treatments. • Demonstrate proficiency and care coordination between psych, substance use tx and medical integration. • Direct support for scheduled and walk-in patients • Completion of validated rating scales documentation and treatment plans to assist in determining level of care. • Care coordination for patients including psychological testing, medical referrals, resources, peer supports, housing and other social determinants otherwise identified. • Direct involvement with multidisciplinary team including PCP's, Pediatricians, OB/GYN, counseling, peer support staff and care coordinators.

• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally. • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes. • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership. • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices. • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates. • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions. • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico.

• Courses will be taught in Spanish. • Candidates must be fluent in both English and Spanish and pass a fluency test. • APUS faculty demonstrate a strong commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. • Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population. • Faculty play a vital role in creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. • They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. • Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth.