• Review and Track Medical Treatment: Review and stay updated on the status of client medical treatments throughout each phase of the treatment lifecycle. • Medical and Billing Records Management: Request and obtain medical and billing records, along with any necessary affidavits, in an efficient and timely manner. • Verify Record Accuracy: Review medical and billing records for accuracy and completeness, ensuring efficiency in the process. • Communication with Providers: Proactively contact medical providers and their records/billing departments to receive status updates on records and affidavit requests. Some requests will be made via Chartswap, but most will require direct phone calls to the medical facility. A friendly and patient phone demeanor is essential. • Reporting: Provide weekly status updates to the firm’s systems, tracking the progress of records and affidavits for each client. • Subrogation Liens: Research and manage subrogation liens, including Medicaid/Medicare, Hospital Liens, and other related claims. • Caseload Management: Efficiently manage a caseload of 30-40 active cases, with the ability to handle an increasing number as the caseload grows. • Client Treatment Confirmation: Assist the Case Manager in confirming that clients have received the necessary medical treatment as per the providers' referrals.

• Courses will be taught in Spanish. • Faculty engage, challenge, and support students in an online learning environment. • Contribute to activities related to teaching effectiveness and student retention. • Maintain expertise in discipline and adhere to APUS guidelines and mentoring.

• Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder across all age spectrums. • Psychopharmacological management of all psychiatric diagnosed treatment conditions • Provide medication-assisted treatment to those with OUD in active withdrawal or recovery. • Supportive psychotherapy, motivational interviewing and proficiency in trauma informed approach, harm reduction modeling and patient-centered treatments. • Demonstrate proficiency and care coordination between psych, substance use tx and medical integration. • Direct support for scheduled and walk-in patients • Completion of validated rating scales documentation and treatment plans to assist in determining level of care. • Care coordination for patients including psychological testing, medical referrals, resources, peer supports, housing and other social determinants otherwise identified. • Direct involvement with multidisciplinary team including PCP's, Pediatricians, OB/GYN, counseling, peer support staff and care coordinators.

• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally. • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes. • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership. • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices. • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates. • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions. • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico.