We work with health plans to connect vulnerable populations for better health through in-person and virtual programming.
Senior Learning & Development Lead
Location
Kentucky + 3 moreAll locations: Kentucky | Ohio | Missouri | Texas
Posted
5 days ago
Salary
$65K - $75K / year
Seniority
Senior
Job Description
Senior Learning & Development Lead
Wider Circle
• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development • Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards • Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements • Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find • Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale • Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff • Foster interactive learning environments that encourage participation, real-world application, and continuous feedback • Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality • Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience • Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity • Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively • Oversee compliance training programs and certification requirements • Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements • Maintain records and processes that hold up to regulatory and organizational audits • Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals • Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure • Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems • Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership • Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions • Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment • Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change • Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed
Job Requirements
- L&D experience in a healthcare setting — clinical operations, community health, telehealth, value-based care, or a comparable regulated environment. This is our strongest preference and will be weighted heavily in our evaluation.
- Demonstrated instructional design skills: you’ve built e-learning, video content, job aids, and assessments, not just managed existing curricula
- Hands-on LMS experience, preferably TalentLMS — or strong experience with a comparable platform and the ability to ramp quickly
- Experience working with or supporting frontline care teams (Community Health Workers, Care Navigators, or other patient/member-facing staff)
- Familiarity with compliance training and certification tracking in a regulated environment — ideally including health plan partner requirements or HIPAA-adjacent programs
- Comfort building and tracking dashboards or readiness reports — you measure whether training worked, not just whether it happened
- Strong project management skills and attention to detail; you own processes end-to-end and make sure nothing falls through the cracks
- Excellent written and verbal communication; you can write crisp content, lead a virtual room, turn learning points into stories, and drive change at scale
- Strong interpersonal skills and the ability to build trusting relationships across a diverse, geographically distributed team
- Ability to adapt to changing priorities in a fast-paced, evolving program — and willingness to bring others along with you
- Curiosity about AI tools and openness to using them to work more efficiently (training and support provided)
- Tech-fluent: Slack, Google Suite, LMS platforms, and e-learning authoring tools
- Bonus points for:
- Experience training Community Health Workers, care navigators, or other frontline roles in a Medicaid or Medicare Advantage context
- Familiarity with value-based care models, social determinants of health, or care coordination workflows
- Experience supporting health plan partner compliance requirements or quality audits
- Background in change management within a clinical or care delivery organization
Benefits
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
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