Role Description The primary responsibility of the entry level Customer Care Representative is to provide best in class customer service. This position interacts with customers by telephone or email, to answer questions and resolve issues. This position may be full-time or part-time and have the ability to work from home based on the needs of the business. If you are interested in career advancement at Estes, this is the position for you! - Schedule, verify, and investigate pickups, resolve problems, direct customer concerns to appropriate party for further assistance and final resolution. - Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research. - Keep management informed, escalating issues as needed. - Build rapport with customers by greeting them in a courteous, friendly, and professional manner. - Document all contact call or e-mail details in Customer Relationship Management (CRM) system according to standard operating procedures. - Maintain Quality Assurance requirements and other key performance metrics. - Participate in all department meetings. - Responsible for the maintenance of all Company issued equipment in good working order. - Accountable for immediately reporting internet, power or other connectivity issues to management. - Provide customers with product and service information, recognizing opportunities to upsell. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - May provide incidental coverage for receptionist when needed. - Regular attendance is required. - This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. - Operational, safety and other needs may require the employee to perform any and all other duties as assigned. - Employees are expected, and must be able to perform all such duties and tasks. Qualifications - High School or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. - Flexibility to work various shifts/schedules and willingness to work additional hours with little notice required. - Confident, friendly, professional, with a strong work ethic required. - Ability to professionally and calmly deal with a wide variety of customer communication styles required. - Ability to effectively and accurately communicate in writing and on the telephone required. - Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus. - Ability to listen attentively to customer needs and concerns; demonstrating empathy. - Ability to easily maneuver between multiple websites and computer screens. - Working knowledge of Microsoft Office; experience with CRM, AS/400 helpful. - Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job. - Must be able to comply with all company policies, rules, procedures and Code of Conduct. - Must be able to interact well with others. - Must be able to work independently, or in a team setting. - Must be capable of working under tight time constraints in a high volume environment with multiple priorities. - Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. - Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check. - Must be authorized to work in the United States. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. - The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. - The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. - The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company with a focus on empathy, efficiency, quality of information, and resolving requests. • Provide customer support through channels (chat, phone, email). • Log and track requests, complaints, inquiries, and appointment scheduling. • Work on problem resolution, seeking solutions within established processes. • Escalate issues to the appropriate departments when necessary and follow up until resolution. • Meet deadlines, quality targets, productivity goals, and area KPIs. • Contribute to the continuous improvement of processes.

Role Description The Customer Service Representative is responsible for end-to-end execution of order management across a broad base of retail and wholesale accounts spanning the company's national footprint. This role ensures accurate and timely processing of purchase orders, proactive communication on order risks, and consistent delivery of best-in-class service levels across all trade partners. Beyond day-to-day execution, this role supports account performance by monitoring order flow, identifying fulfillment gaps, and partnering cross-functionally to resolve issues before they escalate. The ideal candidate brings a solutions-oriented mindset, strong attention to detail, and the ability to thrive in a fast-moving, entrepreneurial environment. This role sits at the intersection of Operations, Supply Chain, and Sales — serving as a key connector between internal teams and external customers to protect service levels, fill rate, and retailer relationships. Qualifications - 2–4 years of experience in customer service, order management, or supply chain; CPG experience preferred - Familiarity with national retail accounts and an understanding of retailer compliance expectations - Experience with EDI platforms and order management systems - Proficiency in Microsoft Excel; comfort working with data and reporting - Strong written and verbal communication skills with a professional, customer-first approach - Highly organized with exceptional attention to detail - Ability to manage multiple priorities simultaneously in a fast-paced, less structured environment - Analytical mindset with the ability to translate data into clear, actionable insights Requirements - Own the full lifecycle of purchase orders from receipt through fulfillment - Review, validate, and enter orders into internal systems (EDI and/or manual entry) - Confirm order quantities, pricing, ship windows, and routing requirements - Ensure alignment between incoming orders, inventory availability, and production schedules - Proactively identify risks to fill rate, including inventory shortfalls or shipping delays - Communicate cuts, delays, and push-outs to customers in a timely and professional manner - Partner with Supply Chain and Planning teams to mitigate issues and improve outcomes - Track and manage all open order exceptions through to resolution - Serve as the primary point of contact for assigned retail and wholesale accounts - Respond to all customer inquiries within defined service level agreements - Maintain clear, professional, and proactive communication at all times - Provide regular updates on order status, delays, and issue resolution - Ensure all orders meet applicable retailer compliance requirements (routing, labeling, ASN accuracy) - Monitor and work to reduce chargebacks tied to execution errors - Maintain accurate and up-to-date records of order status, changes, and communications - Support continuous improvement of customer service processes, tools, and reporting - Track and report on key performance indicators such as fill rate, on-time shipment, and order accuracy - Identify trends and surface insights related to order patterns, inventory flow, and account performance - Partner with Sales and Operations to support forecasting, promotional readiness, and replenishment planning - Build and maintain reporting to support proactive account management and internal visibility Benefits - Orders are executed accurately, completely, and on time - Customers are informed of issues before they escalate - Communication is proactive, not reactive - Internal teams trust this role to own the order end-to-end - Fill rate, compliance, and service levels consistently meet or exceed expectations

Role Description As a Senior Sales Consultant, you'll be at the forefront of revolutionizing our customers' sales performance, guiding them in the adoption of top-tier sales processes, technology, and enablement strategies. To be successful in this role you need to be a strategic, innovative, and results-oriented professional who excels at bridging business objectives with effective sales execution. You'll collaborate closely with clients to assess and enhance their sales and service processes, utilizing the HubSpot platform and various technologies to fuel business growth. This position demands proficiency in sales processes, revenue operations, sales enablement, and CRM strategy, as well as a passion for spearheading digital transformation. To enable our teams to work synchronously, this role would be best suited for someone based in Central or Eastern time zones. - Sales & Service Process Optimization - Assess and optimize client sales and service processes across various industries, including: - New business and customer retention sales processes - Channel and self-service sales processes - Qualifying matrices (BANT, MEDDIC) - Compensation and incentivization processes - Design and implement scalable sales and go-to-market strategies to achieve client goals. - Deliver best-in-class consultancy on sales, revenue, and service operations. - Be an expert in sales and service best practices - Stay updated on sales/service methodologies to provide recommendations for various industries. - Understand sales and service tools and their alignment with strategic goals. - Provide expertise in HubSpot's sales, service, and CRM options; candidates without HubSpot experience will be considered if they exhibit strong analytical skills and a quick learning ability. - Develop and execute training and adoption strategies - Develop and implement comprehensive training plans for process and technology adoption. - Formulate long-term strategies and share best practices to enhance adoption and facilitate change management. - Communicate effectively and engage in open discussions with clients about progress and challenges. - Support team growth and mentor fellow consultants - Serve as a knowledgeable resource for fellow consultants, demonstrating internal value. - Offer constructive feedback and suggest improvements to current consulting practices and internal procedures. - Assume a leadership position in client projects, delivering strategic insights to team members and working collaboratively to ensure outstanding service. Qualifications - 7+ years of work experience in sales consulting, revenue operations, sales management, or B2B sales strategy working with sales teams. - Certified instructor in Sandler, Winning by Design, Dale Carnegie or similar is preferable. - Proven expertise in sales process design, sales enablement, sales organizational design, remuneration policy design, sales strategy development, and CRM requirements gathering. - Strong understanding of sales methodologies, forecasting, and sales analytics. - Hands-on experience with HubSpot, Salesforce, Microsoft Dynamics, or equivalent CRM platforms. Requirements - Strategic & Analytical Thinking - Ability to analyze complex sales processes and design scalable, effective solutions. - Strong business acumen and ability to align sales strategy with overall company goals. - Passion for data-driven decision-making and performance measurement. - Communication & Leadership - Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels. - Strong presentation and facilitation skills—able to drive workshops and executive discussions. - Experience leading cross-functional teams and mentoring junior consultants. - Tech-Savvy & Growth-Oriented - Deep knowledge of sales technology, automation tools, and CRM integrations. - A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies. - Comfortable working in a fast-paced, high-growth environment. Benefits - The salary range is between USD 100,000 - USD 126,000 per annum, depending on skills and experience. - Work from anywhere - Enjoy the freedom of remote work within the country of employment. - Pension scheme - Enjoy a discretionary 401K Match. - Healthcare benefits - Join our company healthcare scheme after just one full calendar month of service. - Create your ideal workspace - Receive a budget to set up your home office with your preferred desk and chair. - Choice of devices - Choose between a MacBook or Windows Laptop, complete with a monitor and mouse. - Generous leave policy - Enjoy 19 annual leave days, in addition to Public and Banking Holidays, and receive 1 bonus day for special occasions like your Birthday. - Flexible working hours - Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments. - Show your company pride - Get your hands on Huble Swag. Interview Process - Intro Call/ Virtual Interview (15 min) - 1st Interview (30 min) - Assessment - Presentation Interview (60 min) - Final Interview (30 min) We aim to complete the process in under 3 weeks (subject to availability). If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together! NB - Please note that candidates must have the legal right to work and current residency in the USA. Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you!