Role Description We are seeking an experienced Account Manager to own the client journey from onboarding through renewal, expansion, and offboarding. This is not a traditional project management role. You will serve as the primary strategic point of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, achieve their business goals, and remain long-term LaundroBOOST customers. You will oversee the execution of multiple marketing services while coordinating with internal teams, contractors, and specialists responsible for delivery. The ideal candidate is highly organized, proactive, customer-obsessed, comfortable operating in ambiguity, and constantly looking for ways to improve systems, workflows, and client outcomes. This role reports directly to the Director of Client Services. Key Responsibilities - Client Success & Relationship Management - Serve as the primary point of contact for assigned clients - Own the client experience from onboarding through renewal and retention - Build strong relationships with business owners and key stakeholders - Conduct onboarding, strategy, review, and retention calls - Ensure clients clearly understand deliverables, performance, and next steps - Proactively identify risks and address issues before they become problems - Drive customer satisfaction, retention, and long-term account growth - Account Oversight - Oversee client programs across all LaundroBOOST service offerings, including: - Google Ads - Meta Ads - Google Business Profile (Booster) - Local SEO - Website Development - Geofencing - AI Call Centers - SMS & Email Marketing - Reputation Management - Future marketing and AI service offerings - You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that projects move forward successfully. - Team & Vendor Coordination - Manage communication and coordination between clients and fulfillment teams - Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists - Ensure deliverables are completed accurately and on time - Hold internal teams accountable to deadlines and quality standards - Escalate issues when necessary and help drive resolution - Retention & Growth - Monitor client health and engagement - Identify churn risks early and develop action plans - Conduct retention conversations when needed - Identify opportunities for upsells, cross-sells, and expanded services - Help clients maximize the value of their partnership with LaundroBOOST - Process Improvement & Operations - Leverage AI and automation tools to improve efficiency - Document workflows and best practices - Recommend improvements to systems, communication, reporting, and client delivery processes - Contribute to the development of scalable customer success operations Qualifications - 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role - Exceptional verbal and written English communication skills - Strong customer service and relationship-building abilities - Experience managing multiple clients simultaneously - Experience coordinating cross-functional teams or global contractors - Comfortable leading client calls and difficult conversations - Highly organized with strong attention to detail - Self-starter who requires minimal oversight - Comfortable working in a fast-moving startup environment - Strong problem-solving and critical-thinking skills - Experience using AI tools to improve productivity and workflows Preferred Qualifications - Experience in marketing agencies, digital marketing, SaaS, or customer success environments - Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing - Experience with automation platforms and AI-powered workflows - Experience managing remote teams and contractors - Familiarity with laundromats, multi-location businesses, or home services businesses - Experience with upselling and account expansion strategies Tools & Platforms - Experience with some or all of the following is ideal: - ClickUp (Project Management) - GoHighLevel (CRM) - Google Workspace - Google Ads - Meta Ads Manager - Merchynt / Paige (Google Booster) - SEO Tools - Stripe - AI Platforms (ChatGPT, Claude, Gemini, etc.) - CRM and customer success platforms What Success Looks Like - Deliver a world-class client experience - Build trusted relationships with business owners - Maintain strong client retention rates - Reduce customer churn - Improve operational efficiency through AI and automation - Drive account growth through strategic recommendations - Help LaundroBOOST become the leading marketing partner in the laundromat industry Compensation - $5,000/month - Fully remote - Flexible work environment - 1099 contractor position initially - Potential opportunity to transition to a full-time W-2 role as the company continues to scale operations How to Apply & Interview Process Our hiring process is designed to be straightforward and efficient. After you submit your resume, if you are selected to proceed these will be the interview steps: - Step 1: Initial Screening (30 - 45 Minutes) - Meet with the Head of Operations - Discuss your background, experience, tool/systems familiarity and interest in the role - Learn more about LaundroBOOST and our team - Step 2: Hiring Manager Interview (60 Minutes) - Meet with the Director of Client Services - Dive deeper into account management, customer success, retention, and operational experience - Discuss how you approach client relationships, problem solving, and team coordination - Step 3: Final Interview (30 Minutes) - Meet with the CEO - Discuss culture fit, long-term growth opportunities, and alignment with company goals Timeline We are actively hiring for this position and are looking to onboard our next Account Manager no later than August 1, 2026, with an earlier start date preferred for the right candidate. Qualified candidates may move through the interview process quickly, so early applications are encouraged. We are looking for operators who care deeply about customer outcomes, thrive in fast-moving environments, and are excited to help build something exceptional.

Role Description As a Key Account Manager, you will drive sales and profitable growth with Local & Regional Clients in the DACH area, Netherlands and Luxembourg through strong customer relationship management, strategic account development and close cross-functional collaboration. You will manage fragrance development projects and support the execution of the overall commercial strategy for the market. In this exciting role, you will work closely with customers, internal teams and commercial leadership to identify opportunities, deliver innovative solutions and strengthen Givaudan’s position as a preferred partner. The position can be based in Baierbrunn or Hamburg in Germany and reports to our Area Sales Director, German Area. Key Responsibilities - Commercial Growth & Account Management - Drive profitable business growth across the DACH area plus Netherlands and Luxembourg with designated accounts and customers by managing both top-line and bottom-line performance. - Define, implement and coordinate customer business strategies in close collaboration with the Area Sales Director. - Build, maintain and strengthen relationships with key decision-makers at customer organizations. - Position Givaudan as a preferred partner and supplier through strong customer engagement and value creation. - Identify and develop proactive consumer- and market-led business opportunities relevant to customer brands and portfolios. - Develop strategic pricing approaches in alignment with global pricing guidelines to maximize project profitability. - Negotiate pricing agreements within approved guidelines and manage commercial aspects including pricing, rebates, budgets, forecasts and credit management. - Project & Cross-Functional Collaboration - Effectively manage customer projects in close partnership with Marketing, Development and Commercial teams. - Plan and drive account activities including defending existing business and developing new opportunities. - Support regional and local brands by providing commercial guidance and coordination with Local & Regional teams. - Lead customer meetings, presentations and project discussions. - Translate market trends and insights into innovative opportunities for key customer categories and retailer brands. - Business Support & Reporting - Prepare and deliver customer and market presentations, reports, and business reviews to support commercial activities and decision-making. - Conduct customer and market analyses to contribute to strategic planning and business development initiatives. - Coordinate and manage customer meetings, site visits, and business travel arrangements in a professional and efficient manner. Qualifications - Bachelor’s degree in Business, Marketing, Chemistry, or a related field. - Minimum 5 years of proven experience in key account management, sales or commercial roles, ideally within fragrances, FMCG or related industries. - Strong customer relationship and negotiation skills. - Commercially driven with strong analytical and strategic thinking capabilities. - Ability to manage multiple projects and stakeholders effectively. - Excellent presentation and communication skills. - Collaborative mindset and ability to work cross-functionally in an international environment. - Fluent in German and English. Benefits - Attractive package with benefits (medical insurance, pension, yearly bonus and more). - Excellent opportunities for progressive learning and development. - A creative team environment that will inspire you.

• Own and manage the Northwest territory • Hunt for new business and close deals • Train teams and support merchandising and promotions • Collaborate with distributors, retailers, and contractors

Role Description The Team Lead, Utility Account Management reports to the Manager, Account Management. This position is responsible for managing and coaching the Utility Account Management team responsible for Members in the Western half of the United States. As the Team Lead of Utility Account Management, you will be responsible for creating an atmosphere that ensures NISC’s Members experience an ongoing, high-quality, personalized experience. As an effective team leader, you will ensure team cohesion, consistency of processes, and the review and implementation of best practices. This position includes a significant level of Member interaction, Member ownership, and direct participation in more complex work assigned to the team. - Use industry expertise and software knowledge to develop and advance Account Managers’ market approach and knowledge, specifically within the Utility and Multi-Service markets. - Ensure Account Managers are familiar with products and updates. - Advocate NISC’s strategy and culture among the Membership. - Attend and present on various Member-focused topics at events as needed. - Facilitate a collaborative team through consistent methodologies and processes. - Conduct regular weekly one-on-ones with each team member. - Maintain accurate records of all team member interactions utilizing OneNote, Salesforce, ServiceNow, Smartsheet, and Microsoft 365. - Manage clerical and daily administrative responsibilities (timesheets, expense reports, etc.). - Identify high-impact Member issues and work across divisions to ensure NISC’s Membership is receiving high-quality service. - Assist with Member challenges and questions, participate in calls as needed, and ensure the team is facilitating assistance for Members. - Serve as a conduit between Account Managers, fellow Team Leads, and NISC projects and initiatives. - Support internal and external communications related to NISC initiatives and Account Manager contributions. - Educate the team regarding changes within the utility industry and market. - Collaboratively and effectively work across teams and departmental leadership to accomplish goals and objectives. - Engage in and support organizational activities and objectives. - Demonstrate commitment to NISC’s Statement of Shared Values. - Perform other duties as assigned. Qualifications - Generally requires 10+ years of account management, product sales, and/or support experience at NISC or equivalent related experience. - Exceptional customer relationship management skills. - Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members, Customers, and industry representatives at all levels of their organizations. - Strong knowledge of the rural electric cooperative and municipal utility industry, including current events, trends, and challenges. - Ability to understand the dynamics and issues related to the lifecycle of a Member’s IT solutions and effectively counsel them on opportunities for improvement. - Strong negotiation and conflict resolution skills. - Ability to identify and effectively resolve key issues with clients. - Knowledge of industry IT standards, terminology, and typical utility work processes. - Strong project management skills. - Excellent writing, editing, communication, and interpersonal skills. - Superior presentation skills for audiences of all sizes. - Ability to coach, mentor, and develop team members. - Ability to maintain the highest level of professionalism and ethical behavior. - Commitment to NISC’s Statement of Shared Values. - Ability to travel as necessary to meet the goals and objectives of the position. - Experience with Salesforce. Education Preferred - Bachelor’s Degree in a business-related field or equivalent experience.