• Develop and maintain Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud (Communities), and Knowledge. • Configure and manage Salesforce security using Profiles, Permission Sets, Organization-Wide Defaults (OWD), roles, and sharing rules. • Create reports, dashboards, and business intelligence solutions to support operational and management reporting. • Perform data imports, exports, updates, and migrations using Data Loader and the Data Import Wizard. • Develop and enhance business processes using Salesforce Flow, Process Builder, formulas, assignment rules, workflows, and email alerts. • Participate in Agile Scrum ceremonies, contribute to technical design documentation, and develop clean, maintainable code following established coding standards. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

• Join our innovative team and help us in shaping the future of Technology! • Assist clients in the establishment of effective organizational infrastructure and implementation of Business Process Management.

• provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations • ensure the successful implementation of system updates • provide operational support, optimize system performance • manage the Software Development Lifecycle (SDLC) to maintain high-quality and efficient service delivery • maintain integrations between Salesforce Orgs and external systems, ensuring seamless data flow • conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for continued operational success • responsible for overseeing technical solution design, development leadership, integration strategy, and alignment with tasks and deliverables • implement updates and provide ongoing maintenance with operational support including proactive system monitoring, performance tuning, user assistance, incident response within defined SLAs, regular health checks and documentation updates for existing applications • implement system updates, including decisive bug fixes and performance optimizations • lead and manage all phases of the SDLC from requirements gathering to deployment, rigorous testing, and post-deployment support • maintain integration processes between Salesforce Orgs and external systems • implement adaptive maintenance and apply security fixes to ensure compliance with security standards • ensure all deliverables meet agreed-upon standards and best practices • conduct thorough knowledge transfer activities for client staff and its designees

Role Description - Lead the end-to-end architecture, design, and implementation of Salesforce Field Service Management (FSM) solutions. - Partner with business stakeholders to gather requirements and translate them into scalable technical solutions and best practices. - Design and oversee FSM workflows including: - Service Territories - Service Resources - Work Orders and Work Types - Scheduling and Optimization - Service Appointments - Dispatcher Console - Mobile Workforce Management - Define solution architecture and technical design standards for Salesforce Service Cloud and FSM implementations. - Provide technical leadership and mentorship to Salesforce developers, administrators, and consultants. - Review and guide development activities, ensuring adherence to architecture standards, security requirements, and Salesforce best practices. - Design and oversee integrations between Salesforce FSM, Service Cloud, MuleSoft, and third-party enterprise applications. - Collaborate with development teams on Apex, Lightning Web Components (LWC), APIs, and custom solutions where required. - Ensure scalability, performance optimization, security, and maintainability of Salesforce solutions. - Lead solution governance, architecture reviews, and technical decision-making throughout the project lifecycle. - Develop and maintain architecture diagrams, technical design documents, configuration guides, and implementation documentation. - Support user adoption initiatives, training efforts, and post-deployment enhancements. - Provide ongoing recommendations for solution optimization and continuous improvement. Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. - 8+ years of Salesforce experience, including: - 5+ years in Salesforce architecture or solution design roles. - 3+ years of hands-on Salesforce Field Service Management (FSM) experience. - Strong expertise in Salesforce Service Cloud and Field Service Management implementations. - Deep knowledge of FSM components including: - Territory Planning and Management - Scheduling Policies - Optimization Techniques - Dispatcher Console - Service Appointments with Multi-Modality Scheduling - Mobile Workforce Management and Mobile App Configuration - Experience designing scalable solutions using Salesforce declarative tools including Flows and automation frameworks. - Strong understanding of Apex, Lightning Web Components (LWC), Salesforce APIs, and integration patterns. - Proven experience leading and mentoring Salesforce development teams. - Strong stakeholder management, communication, and presentation skills. - Ability to work independently and effectively within cross-functional Agile teams. - Experience in the healthcare industry. Company Description Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.