• Manage inbound calls for multiple U.S. clients • Navigate client CRM systems • Enter call data accurately and efficiently • Follow defined escalation paths for complex concerns

• Efficiently answer, screen, and direct phone calls to staff; take messages and schedule appointments as needed. • Perform various administrative and clerical tasks to support the office operations. • Maintain accurate filing and recordkeeping systems. • Carry out other related duties as assigned.

• Welcome clients on the virtual reception console, the website or by email • Answer incoming calls from the call center courteously and politely • Act as technical support for clients and colleagues • Act as a liaison between clients and Project Managers • Plan and coordinate meetings and appointments • Assist in daily operations for enterprise effectiveness • Manage and update documents • Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources

• Answering and directing incoming calls to the appropriate department or individual • Greeting and assisting visitors and clients in a professional and friendly manner • Managing and scheduling appointments and conference calls • Responding to emails and other forms of communication in a timely and professional manner • Maintaining and updating client records and databases • Providing administrative support to various departments as needed • Assisting with special projects and tasks as assigned by management • Upholding company policies and procedures and maintaining confidentiality at all times